{"id":910507,"date":"2025-11-17T06:03:07","date_gmt":"2025-11-17T11:03:07","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/"},"modified":"2025-11-17T06:03:07","modified_gmt":"2025-11-17T11:03:07","slug":"vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/","title":{"rendered":"VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First"},"content":{"rendered":"<p>        <!--body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p><b>VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First<\/b><\/p>\n<p><b><i>Vingroup, Vietnam\u2019s largest private conglomerate and VinFast\u2019s parent, has built its market leadership on a deeply rooted customer-first philosophy.<\/i><\/b><\/p>\n<p>MARKHAM, Ontario&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nFrom its birth as a bold newcomer, VinFast has proven its genuine staying power. In October 2025, the company announced that it had delivered more than 100,000 vehicles in Vietnam during the first nine months of the year, making it the first automaker in the country\u2019s history to reach that milestone within a single year. This achievement signals that the brand has begun to resonate with buyers, earning their trust and loyalty over time.<\/p>\n<p>\nAt the heart of VinFast\u2019s success lies what can be described as its secret sauce: a deeply ingrained customer-first philosophy. The company frames its entire strategy around three key pillars: premium-quality products, inclusive pricing, and exceptional after-sales policies Across every model it launches, every market it enters, and every promise it makes, one guiding question remains: \u201cHow will this decision affect the customer\u2019s experience?\u201d Whether it is warranty coverage, home-charging readiness, mobile service, or transparent pricing, the goal is always to reduce friction and eliminate ownership anxiety. In Canada, for example, VinFast offers a 10-year or 200,000-kilometre warranty and provides extensive communication on service access and support.<\/p>\n<p>\nTo understand how this customer-centric mindset took root, one must look at VinFast\u2019s parent company, Vingroup, and its billionaire founder, Ph\u1ea1m Nh\u1eadt V\u01b0\u1ee3ng. Vingroup built its empire across real estate, retail, hospitality, and other industries, but what unites its diverse businesses is a clear and consistent mantra: put the customer at the core. Every activity of the company and its employees is guided by the goal of meeting customer needs and exceeding expectations.<\/p>\n<p>\nThe story dates back to the early 1990s, when Ph\u1ea1m Nh\u1eadt V\u01b0\u1ee3ng founded Technocom in Ukraine, introducing instant noodles to a market that had never seen the product before. Instead of relying on traditional marketing, V\u01b0\u1ee3ng personally engaged potential customers, demonstrating how to prepare the noodles and building trust through direct interaction. This early experience cemented Vingroup&#8217;s belief that success depends on forging genuine connections with customers\u2014going beyond selling a product to truly understanding and addressing their needs and concerns. It was the beginning of a philosophy that would later define Vingroup\u2019s growth across industries.<\/p>\n<p>\nA poignant illustration of this came when V\u01b0\u1ee3ng received a letter from a Ukrainian veteran, expressing gratitude for how Technocom\u2019s instant noodles had helped his family during difficult times. The veteran wrote, \u201cThank God, thanks to your instant noodles, it\u2019s easier to swallow other food,\u201d a line that underscored the profound impact the company could have on people\u2019s lives. Moments like these reinforced V\u01b0\u1ee3ng\u2019s conviction that business success must be rooted in empathy and genuine service to people.<\/p>\n<p>\nAs V\u01b0\u1ee3ng brought this mindset back to Vietnam, it became the cornerstone of Vingroup\u2019s expansion. Over time, the company grew into multiple industries, emphasizing research, design, and the development of high-quality products and services that placed customer satisfaction at the centre. Each new venture reflected the same guiding principle\u2014understand the customer first, then build around their needs. Before embarking on ambitious projects like the Vinpearl resort chain, for example, Ph\u1ea1m Nh\u1eadt V\u01b0\u1ee3ng immersed himself in the world of hospitality through hands-on learning trips to successful resorts in Thailand and Singapore. The insights he gained from observing how other businesses treated their guests proved invaluable in shaping Vinpearl\u2019s offerings, ensuring they met the desires and expectations of Vietnamese families and tourists.<\/p>\n<p>\nVingroup\u2019s attentiveness to evolving customer needs is also evident in its strategic move into the electric vehicle space through VinFast. Recognizing the growing global demand for sustainable transportation and the specific preferences of Vietnamese consumers, the company developed a range of electric vehicles that blend advanced technology with features tailored to local needs.<\/p>\n<p>\nCustomer satisfaction remains paramount. This was evident when VinFast decided to enhance support for existing gasoline vehicle owners after announcing its transition to electric models. \u201cWith VinFast gasoline cars, we not only maintain our existing commitments but also enhance them with even more beneficial policies and services,\u201d Ph\u1ea1m Nh\u1eadt V\u01b0\u1ee3ng said in 2022<i>.<\/i> \u201cFor instance, we extended the warranty period to ten years\u2014two to three times the industry standard\u2014and introduced a convenient Mobile Service option. We also increased our spare parts inventory by 50 percent compared to usual practice.\u201d<\/p>\n<p>\nWhen VinFast ultimately switched its entire portfolio to electric vehicles, the stakes were even higher. Buyers wanted assurance about battery life, charging infrastructure, reliability in extreme weather, and service availability. Working closely with other partners within and beyond the Vingroup ecosystem, VinFast rapidly built a comprehensive EV infrastructure that addresses every step of the ownership experience\u2014sales, charging, service, and warranty\u2014ensuring customers receive complete support throughout their journey.<\/p>\n<p>\nBringing this philosophy to the Canadian market, its translation is clear. In Canada, customers face unique challenges such as harsh winters, vast distances, varying provincial regulations, and uneven charging infrastructure. VinFast addresses these challenges by designing the ownership journey with the driver\u2019s needs in mind. The company provides detailed information about service locations in major centres like Greater Toronto, Vancouver, and Montreal. It maintains a 24\/7 customer hotline and a clear commitment to transparency. Its mobile app connects to an extensive North American charging network and allows drivers to manage home-charging schedules with ease. Showrooms and service centres are expanding across the country, and the company emphasizes readiness for home charging and mobile service as integral parts of the ownership experience.<\/p>\n<p>\nFor Canadian customers, owning a VinFast can be compared to entering a partnership built on trust. The car is backed by a warranty designed to provide peace of mind in a large, winter-prone country. The service network is clearly mapped out, and every step of the electric transition is structured to make customers feel supported and confident. This reflects the same guiding philosophy that built Vingroup\u2019s success decades ago: listen to customers, deliver value, remove obstacles, and build long-term trust.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251117478649r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20251117478649\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20251117478649\/en\/<\/a><\/span><\/p>\n<p><a rel=\"nofollow\" href=\"mailto:john.lindo@vinfastauto.com\">john.lindo@vinfastauto.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> North America Asia Pacific Viet Nam Southeast Asia Canada<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Vehicle Technology Aftermarket Automotive General Automotive EV\/Electric Vehicles Fleet Management<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20251117478649\/en\/1869049\/3\/V3D_Black.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First Vingroup, Vietnam\u2019s largest private conglomerate and VinFast\u2019s parent, has built its market leadership on a deeply rooted customer-first philosophy. MARKHAM, Ontario&#8211;(BUSINESS WIRE)&#8211; From its birth as a bold newcomer, VinFast has proven its genuine staying power. In October 2025, the company announced that it had delivered more than 100,000 vehicles in Vietnam during the first nine months of the year, making it the first automaker in the country\u2019s history to reach that milestone within a single year. This achievement signals that the brand has begun to resonate with buyers, earning their trust and loyalty over time. At the heart of VinFast\u2019s success lies what can be described as its secret sauce: &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-910507","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First Vingroup, Vietnam\u2019s largest private conglomerate and VinFast\u2019s parent, has built its market leadership on a deeply rooted customer-first philosophy. MARKHAM, Ontario&#8211;(BUSINESS WIRE)&#8211; From its birth as a bold newcomer, VinFast has proven its genuine staying power. In October 2025, the company announced that it had delivered more than 100,000 vehicles in Vietnam during the first nine months of the year, making it the first automaker in the country\u2019s history to reach that milestone within a single year. This achievement signals that the brand has begun to resonate with buyers, earning their trust and loyalty over time. At the heart of VinFast\u2019s success lies what can be described as its secret sauce: &hellip; Continue reading &quot;VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-17T11:03:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251117478649r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First\",\"datePublished\":\"2025-11-17T11:03:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\\\/\"},\"wordCount\":1078,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20251117478649r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\\\/\",\"name\":\"VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First - 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MARKHAM, Ontario&#8211;(BUSINESS WIRE)&#8211; From its birth as a bold newcomer, VinFast has proven its genuine staying power. In October 2025, the company announced that it had delivered more than 100,000 vehicles in Vietnam during the first nine months of the year, making it the first automaker in the country\u2019s history to reach that milestone within a single year. This achievement signals that the brand has begun to resonate with buyers, earning their trust and loyalty over time. At the heart of VinFast\u2019s success lies what can be described as its secret sauce: &hellip; Continue reading \"VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/","og_site_name":"Market Newsdesk","article_published_time":"2025-11-17T11:03:07+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251117478649r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First","datePublished":"2025-11-17T11:03:07+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/"},"wordCount":1078,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251117478649r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/vinfasts-growth-reflects-vingroups-legacy-of-putting-customers-first\/","name":"VinFast\u2019s Growth Reflects Vingroup\u2019s Legacy of Putting Customers First - 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