{"id":908961,"date":"2025-11-12T11:58:21","date_gmt":"2025-11-12T16:58:21","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\/"},"modified":"2025-11-12T11:58:21","modified_gmt":"2025-11-12T16:58:21","slug":"ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\/","title":{"rendered":"eHealth Advances its AI Strategy with Expanded Voice Agent Capabilities"},"content":{"rendered":"<div class=\"xn-newslines\">\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<p class=\"prntac\">\n        <i>AI agents now support both enrollment and post-enrollment calls, reflecting growing consumer openness with using AI for more efficient plan assistance<\/i>\n      <\/p>\n<p class=\"prntac\">\n        <i>eHealth&#8217;s use of AI is largely unmatched among Medicare brokers, with this technology being leveraged in multiple ways to provide consumers with an easier and more effective experience \u00a0<\/i>\n      <\/p>\n<p>\n        <span class=\"legendSpanClass\"><br \/>\n          <span class=\"xn-location\">AUSTIN, Texas<\/span><br \/>\n        <\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">Nov. 12, 2025<\/span><\/span> \/PRNewswire\/ &#8212; <a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=1575987049&amp;u=https%3A%2F%2Fwww.ehealthinsurance.com%2F&amp;a=eHealth\" target=\"_blank\" rel=\"nofollow\"><b>eHealth<\/b><\/a>\u00a0(Nasdaq: EHTH), a leading online health insurance marketplace,\u00a0today announced the expanded use of <b><span class=\"xn-location\">Alice<\/span><\/b>, its AI-powered voice agent. <span class=\"xn-location\">Alice<\/span> has expanded beyond its initial use for shopping and initial enrollment telephone support and is now assisting with <b>post-enrollment<\/b> and <b>general service calls<\/b> from Medicare Advantage beneficiaries, helping to efficiently address and resolve common inquiries such as:\u00a0\u00a0<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder1\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/2820569\/eHealth_AI_agent.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/2820569\/eHealth_AI_agent.jpg\" title=\"eHealth expands AI voice agent capabilities\" alt=\"eHealth expands AI voice agent capabilities\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<ul type=\"disc\">\n<li>\n          <b>Application status:<\/b><br \/>\n          <span class=\"xn-location\">Alice<\/span> provides customers with general information on their application status as provided by the health plan. Soon, she will also be able to look up specific details and inform callers exactly where their application is with the health plan in the process.<\/li>\n<li>\n          <b>ID card inquiries:<\/b><br \/>\n          <span class=\"xn-location\">Alice<\/span> informs customers when they generally can expect to receive their insurance ID cards and, if necessary, directs them to contact their health plan for further assistance.<\/li>\n<li>\n          <b>Billing questions:<\/b><br \/>\n          <span class=\"xn-location\">Alice<\/span> provides customers with direct billing contact phone numbers for their respective health plan, making it easier for individuals to access assistance when billing support is required.<\/li>\n<li>\n          <b>Do Not Call requests:<\/b><br \/>\n          <span class=\"xn-location\">Alice<\/span> can initiate steps to remove customers from eHealth&#8217;s call list upon request, ensuring their communication preferences are respected.<\/li>\n<\/ul>\n<p>eHealth&#8217;s leadership in technology has defined the company since its founding. Today, eHealth has distinguished itself from other Medicare brokers by deploying leading AI technology at scale, continuing its commitment to improving the customer experience.<\/p>\n<p>&#8220;With the Medicare Annual Enrollment Period in full swing, AI is playing a key role in streamlining how beneficiaries shop for and use their Medicare Advantage plans,&#8221; said <a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=913201198&amp;u=https%3A%2F%2Fnews.ehealthinsurance.com%2Fexperts%2Fketan-babaria&amp;a=Ketan+Babaria\" target=\"_blank\" rel=\"nofollow\"><span class=\"xn-person\">Ketan Babaria<\/span><\/a>, Chief Digital and AI Officer of <a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=1575987049&amp;u=https%3A%2F%2Fwww.ehealthinsurance.com%2F&amp;a=eHealth\" target=\"_blank\" rel=\"nofollow\">eHealth<\/a>.\u00a0&#8220;While licensed insurance agents remain essential as expert guides, AI voice agents help facilitate a faster and more seamless shopping and support experience. In fact, a recent <a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=378721573&amp;u=https%3A%2F%2Fnews.ehealthinsurance.com%2Fnews%2Fsurvey-75-of-medicare-beneficiaries-say-selecting-a-plan-is-confusing&amp;a=eHealth+survey\" target=\"_blank\" rel=\"nofollow\">eHealth survey<\/a> found that 50% of Medicare beneficiaries would be interested in working with an AI agent by phone if it helped\u00a0them get more efficient assistance when shopping for plans.&#8221;<\/p>\n<p>\n        <b>Driving Results and Customer Satisfaction<br \/><\/b>Since launching earlier in 2025, <span class=\"xn-location\">Alice<\/span> has:<\/p>\n<ul type=\"disc\">\n<li>\n          <b>Eliminated after-hours wait times<\/b>, ensuring a 100% answer rate.<\/li>\n<li>Earned an <b>&#8220;exceptional&#8221; rating from 77% of callers<\/b>.<\/li>\n<li>\n          <b>Increased interest in purchasing a plan among after-hours calls<\/b> \u2014 with 30.9% of such callers assisted by <span class=\"xn-location\">Alice<\/span> expressing interest in purchasing a plan, compared to 24.4% for human screeners.<sup>1<\/sup><\/li>\n<\/ul>\n<p>\n        <b>Expanding AI Across the Customer Journey<br \/><\/b>The expansion of <span class=\"xn-location\">Alice<\/span> marks another step forward in eHealth&#8217;s mission to use <b>technology <\/b>to make <b>healthcare simpler<\/b> and <b>more accessible<\/b> for everyone.<\/p>\n<p>\n        <span class=\"xn-location\">Alice<\/span> already handles all after-hours Medicare Advantage inquiries and supports both initial enrollment assistance and service calls during business hours when agents are unavailable. In the future, eHealth plans to extend <span class=\"xn-location\">Alice&#8217;s<\/span> capabilities to assist individuals with shopping for other types of health insurance plans.<\/p>\n<p>For years, <b>eHealth has leveraged AI and machine learning to match beneficiaries with the most suitable health plans based on their unique needs<\/b>, including coverage requirements, physicians, and prescription drugs, from a broad catalog of leading national and regional insurers.<\/p>\n<p>To experience <span class=\"xn-location\">Alice<\/span> in action, listen to <a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=4226556987&amp;u=https%3A%2F%2Fnews.ehealthinsurance.com%2Fehealth-ai-voice-screener-demo&amp;a=this+demo\" target=\"_blank\" rel=\"nofollow\">this demo<\/a>. \u00a0<\/p>\n<p>\n        <b>About eHealth (NASDAQ: EHTH)<br \/><\/b>We&#8217;re Matchmakers. For over 25 years, eHealth has helped millions of Americans find the healthcare coverage that fits their needs at a price they can afford. Consumers can visit our health insurance marketplace at\u00a0<a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=1996353248&amp;u=https%3A%2F%2Fwww.ehealthinsurance.com%2F&amp;a=eHealth.com\" target=\"_blank\" rel=\"nofollow\">eHealth.com<\/a>, or call us to speak with a licensed insurance agent at 1-800-EHEALTH (1-800-343-2584), TTY 711. As a leading independent licensed insurance agency and advisor, eHealth offers access to over 180 health insurers, including national and regional companies.\u00a0\u00a0<\/p>\n<p>For more information, visit\u00a0<a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=3390355530&amp;u=https%3A%2F%2Fwww.ehealthinsurance.com%2F&amp;a=ehealth.com\" target=\"_blank\" rel=\"nofollow\">ehealth.com<\/a>\u00a0or follow us on\u00a0<a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=4170147947&amp;u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fehealthinsurance%2F&amp;a=LinkedIn\" target=\"_blank\" rel=\"nofollow\">LinkedIn<\/a>,\u00a0<a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=2426110655&amp;u=https%3A%2F%2Fwww.facebook.com%2FeHealth%2F&amp;a=Facebook\" target=\"_blank\" rel=\"nofollow\">Facebook<\/a>,\u00a0<a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=1135608670&amp;u=https%3A%2F%2Fwww.instagram.com%2Fehealthinsurance&amp;a=Instagram\" target=\"_blank\" rel=\"nofollow\">Instagram<\/a>, and\u00a0<a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=3847333895&amp;u=https%3A%2F%2Ftwitter.com%2FeHealth&amp;a=X\" target=\"_blank\" rel=\"nofollow\">X<\/a>. Open positions can be found on our <a href=\"https:\/\/edge.prnewswire.com\/c\/link\/?t=0&amp;l=en&amp;o=4556106-1&amp;h=39642734&amp;u=https%3A%2F%2Fwww.ehealthinsurance.com%2Fabout-ehealth%2Fcareers-benefit%2F&amp;a=career+page\" target=\"_blank\" rel=\"nofollow\">career page<\/a>.\u00a0\u00a0<\/p>\n<p>\n        <b>eHealth media inquiries:<\/b>\u00a0<a href=\"mailto:pr@ehealth.com\" target=\"_blank\" rel=\"nofollow\">pr@ehealth.com<\/a><\/p>\n<p>\n        <b>Investor Relations Contact:<br \/><\/b>Kate Sidorovich,\u00a0CFA<br \/>Senior Vice President, Investor Relations &amp; Corporate Development<br \/><a href=\"mailto:investors@ehealth.com\" target=\"_blank\" rel=\"nofollow\">investors@ehealth.com<\/a>\u00a0<\/p>\n<p>\n        <b>Forward-Looking Statements<\/b>\n      <\/p>\n<p>This press release contains statements that are forward-looking statements as defined within the Private Securities Litigation Reform Act of 1995. Forward-looking statements in this press release include, but are not limited to, the following:\u00a0 our expectations and predictions for our digital strategy and capabilities, our investments in technology and digital initiatives, including artificial intelligence (AI) capabilities, and our ability to achieve such strategic objectives; consumer expectation and adoption of online and other digital product and service offerings; and other statements regarding our business, operations, financial condition, prospects and business strategies. Our expectations and beliefs regarding these matters may not materialize, and actual results in future periods are subject to risks and uncertainties that could cause actual results to differ materially from those projected. These risks include those set forth in our filings with the Securities and Exchange Commission, including our latest Form 10-Q and 10-K. The forward-looking statements in this press release are based on information available to us as of the date hereof, and we disclaim any obligation to update any forward-looking statements, except as required by law.<\/p>\n<p>\n        <sup>1<\/sup> Internal eHealth analysis of after-hours Medicare calls served by AI agents, 2025<\/p>\n<p>\u00a0<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder2\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/748935\/eHealth_Logo.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/748935\/eHealth_Logo.jpg\" title=\"eHealth, Inc. (PRNewsfoto\/eHealth, Inc.)\" alt=\"eHealth, Inc. (PRNewsfoto\/eHealth, Inc.)\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/edge.prnewswire.com\/c\/img\/favicon.png?sn=SF22188&amp;sd=2025-11-12\" \/> View original content to download multimedia:<a id=\"PRNURL\" rel=\"nofollow\" href=\"https:\/\/www.prnewswire.com\/news-releases\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities-302612665.html\" target=\"_blank\">https:\/\/www.prnewswire.com\/news-releases\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities-302612665.html<\/a><\/p>\n<p>SOURCE  eHealth, Inc.<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=SF22188&amp;Transmission_Id=202511120900PR_NEWS_USPR_____SF22188&amp;DateId=20251112\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PR Newswire AI agents now support both enrollment and post-enrollment calls, reflecting growing consumer openness with using AI for more efficient plan assistance eHealth&#8217;s use of AI is largely unmatched among Medicare brokers, with this technology being leveraged in multiple ways to provide consumers with an easier and more effective experience \u00a0 AUSTIN, Texas , Nov. 12, 2025 \/PRNewswire\/ &#8212; eHealth\u00a0(Nasdaq: EHTH), a leading online health insurance marketplace,\u00a0today announced the expanded use of Alice, its AI-powered voice agent. Alice has expanded beyond its initial use for shopping and initial enrollment telephone support and is now assisting with post-enrollment and general service calls from Medicare Advantage beneficiaries, helping to efficiently address and resolve common inquiries such as:\u00a0\u00a0 Application status: Alice provides &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;eHealth Advances its AI Strategy with Expanded Voice Agent Capabilities&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-908961","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>eHealth Advances its AI Strategy with Expanded Voice Agent Capabilities - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eHealth Advances its AI Strategy with Expanded Voice Agent Capabilities - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"PR Newswire AI agents now support both enrollment and post-enrollment calls, reflecting growing consumer openness with using AI for more efficient plan assistance eHealth&#8217;s use of AI is largely unmatched among Medicare brokers, with this technology being leveraged in multiple ways to provide consumers with an easier and more effective experience \u00a0 AUSTIN, Texas , Nov. 12, 2025 \/PRNewswire\/ &#8212; eHealth\u00a0(Nasdaq: EHTH), a leading online health insurance marketplace,\u00a0today announced the expanded use of Alice, its AI-powered voice agent. Alice has expanded beyond its initial use for shopping and initial enrollment telephone support and is now assisting with post-enrollment and general service calls from Medicare Advantage beneficiaries, helping to efficiently address and resolve common inquiries such as:\u00a0\u00a0 Application status: Alice provides &hellip; Continue reading &quot;eHealth Advances its AI Strategy with Expanded Voice Agent Capabilities&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-12T16:58:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mma.prnewswire.com\/media\/2820569\/eHealth_AI_agent.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"eHealth Advances its AI Strategy with Expanded Voice Agent Capabilities\",\"datePublished\":\"2025-11-12T16:58:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\\\/\"},\"wordCount\":885,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mma.prnewswire.com\\\/media\\\/2820569\\\/eHealth_AI_agent.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ehealth-advances-its-ai-strategy-with-expanded-voice-agent-capabilities\\\/\",\"name\":\"eHealth Advances its AI Strategy with Expanded Voice Agent Capabilities - 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