{"id":905549,"date":"2025-11-04T19:00:24","date_gmt":"2025-11-05T00:00:24","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/"},"modified":"2025-11-04T19:00:24","modified_gmt":"2025-11-05T00:00:24","slug":"8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/","title":{"rendered":"8&#215;8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>8&#215;8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost<\/b><\/p>\n<p class=\"bwalignc\"><i>New 8&#215;8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value.<\/i><\/p>\n<p>CAMPBELL, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center%2F8x8-workforce-management&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=8x8+Workforce+Management&amp;index=1&amp;md5=938af33f5630ae2e31f0b81a6d9ce5ba\">8&#215;8 Workforce Management<\/a> is now a standard capability of every <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fplatform&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=8x8+Contact+Center&amp;index=2&amp;md5=2677ba99a9edbc1d10254eb477502acb\">8&#215;8 Contact Center<\/a> package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.8x8.com%2F&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=8x8%2C+Inc.&amp;index=3&amp;md5=299d131a9e9ccf79587aca19c855a52a\">8&#215;8, Inc.<\/a> (NASDAQ: EGHT), a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Designed to eliminate the complexity of legacy solutions, the new feature begins rolling out in mid-November and deploys quickly \u2013 without professional services or complex configuration \u2013 accelerating time to value.\n<\/p>\n<p><b>Enhanced Visibility, Agility, and Agent Engagement<\/b><\/p>\n<p>\nWith 8&#215;8 Workforce Management, organizations can:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Scale across channels with confidence:<\/b> Staffing accuracy improves across voice, chat, email, and other digital channels, while service quality and operational efficiency remain high.\n<\/li>\n<li><b>Respond instantly to dynamic needs:<\/b> With real-time visibility into agent availability and adherence, supervisors can adjust staffing as needed and maintain CX continuity.\n<\/li>\n<li><b>Improve agent engagement and transparency:<\/b> Agents can access their schedules, track shift changes, and manage availability directly \u2013 enhancing satisfaction and reducing administrative friction.\n<\/li>\n<li><b>Streamline operations by eliminating manual processes:<\/b> Built-in forecasting, reusable shift templates, and intuitive dashboards replace spreadsheets, making scheduling smarter and more strategic.\n<\/li>\n<li><b>Reduce complexity and cost:<\/b> As a native part of 8&#215;8 Contact Center, Workforce Management eliminates the need for separate applications, professional services, or third-party contracts \u2013 delivering a seamless, all-in-one solution.\n<\/li>\n<\/ul>\n<p>\nWhile many providers sell WFM as a costly and complex add-on, 8&#215;8 includes it as a standard capability of its contact center solution \u2013 introducing a step change in simplicity. With streamlined, self-service procurement, deployment, and configuration, leaders of small and midsize contact centers can adopt and operate WFM quickly and confidently, without relying on time-consuming, expensive professional services.\n<\/p>\n<p>\n\u201cWith the explosion of digital interactions \u2013 with each channel having unique staffing needs \u2013 small and mid-sized contact centers struggle to achieve accurate staffing forecasts using the spreadsheet-driven scheduling practices often employed,\u201d said <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fmcgeesmith%2F&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=Sheila+McGee-Smith&amp;index=4&amp;md5=c466abf92958f720f2a4b7401cd3d4e4\">Sheila McGee-Smith<\/a>, founder and principal analyst at McGee-Smith Analytics. \u201cBy seamlessly embedding WFM directly into every contact center license, at no extra charge, 8&#215;8 is removing the growing complexity of building schedules while helping companies cost-effectively elevate CX. 8&#215;8\u2019s new WFM capability also allows agents to access their schedules, track shift changes, and manage availability directly &#8211; a win for agents, supervisors and contact center managers.&#8221;\n<\/p>\n<p><b>Why This Matters for CX Leaders<\/b><\/p>\n<p>\nAs customer interactions expand beyond voice to include chat, email, and social media messaging, workforce planning becomes increasingly complex. Traditional tools and spreadsheets cannot keep pace in real time. And most WFM solutions operate outside the contact center \u2013 requiring separate logins, vendor contracts, manual handoffs and creating disconnected user experiences and data silos.\n<\/p>\n<p><b>8&#215;8 Brings It All Together<\/b><\/p>\n<p>\n\u201cContact centers today are being asked to do more with less \u2013 across more channels, with higher customer expectations,\u201d said <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fhlmiddleton%2F&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=Hunter+Middleton&amp;index=5&amp;md5=0c941c40019d476da36a0c67b11ee51f\">Hunter Middleton<\/a>, Chief Product Officer at 8&#215;8, Inc. \u201cWorkforce management has too often been treated like a luxury add-on, leaving the vast majority of contact centers to rely on spreadsheets and workarounds. By embedding 8&#215;8 Workforce Management directly into our platform and making it available at no extra cost, we\u2019re giving every organization access to the real-time agility, insight, and simplicity they need to optimize staffing and improve service quality. It\u2019s about replacing those spreadsheets with purpose-built tools that help teams stay ahead of demand, empower agents, and deliver consistently exceptional experiences \u2013 without added cost or complexity.\u201d\n<\/p>\n<p><b>Choice, Not Lock-In<\/b><\/p>\n<p>\nBuilt to meet customers at every stage of workforce maturity, 8&#215;8 enables a simple progression from the included WFM to an advanced, add-on package. As scale and complexity increase, organizations can unlock deeper capabilities or integrate with leading partner solutions \u2013 without disruption.\n<\/p>\n<p><b>A Platform Built for Progress<\/b><\/p>\n<p>\n8&#215;8 WFM is integrated with the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fplatform&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=8x8+Platform+for+CX&amp;index=6&amp;md5=a5e058eb1fea975dd9130de72b03aeeb\">8&#215;8 Platform for CX<\/a>, which seamlessly unites contact center, unified communications, and communication APIs to help organizations connect teams and customers globally. By integrating AI at every layer, the platform empowers CX and IT leaders with the performance, insights, and control they need to staff smarter, respond faster, and deliver lasting business impact.\n<\/p>\n<p>\n8&#215;8 Workforce Management will begin rolling out as part of the 8&#215;8 Platform for CX in mid-November. To learn more about 8&#215;8 Contact Center, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center%2F8x8-workforce-management&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=the+website&amp;index=7&amp;md5=24c621062f9dd0b8f7ef180770dbf54a\">the website<\/a>.\n<\/p>\n<p><b>Caution Concerning Forward-Looking Statements<\/b><\/p>\n<p>\nThis press release contains forward-looking statements. These statements include, without limitation, information about 8&#215;8\u2019s new Workforce Management capabilities, features, availability and future advanced, add-on packages. Readers are cautioned that such forward-looking statements involve risks and uncertainties that could cause actual events or our actual results to differ materially from those expressed in any such forward-looking statements. Readers are directed to 8&#215;8\u2019s periodic and other reports filed with the Securities and Exchange Commission (SEC) for a description of such risks and uncertainties. 8&#215;8 undertakes no obligation to update any forward-looking statements.\n<\/p>\n<p><b>About 8&#215;8, Inc.<\/b><\/p>\n<p>\n8&#215;8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry&#8217;s most integrated platform for Customer Experience\u2014combining Contact Center, Unified Communication, and CPaaS solutions. The 8&#215;8\u00ae Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.8x8.com&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=www.8x8.com&amp;index=8&amp;md5=c1e7d7027c49ea70c8bb0eb19ec38d3d\">www.8&#215;8.com<\/a>, or follow 8&#215;8 on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8%2F&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=9&amp;md5=7c535bc1c79738d1140ce8071b1ce8b6\">LinkedIn<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2F8x8&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=X&amp;index=10&amp;md5=e04d52bb56c078bbfb8ad09c2846d50a\">X<\/a>, and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2F8x8Inc&amp;esheet=54352115&amp;newsitemid=20251104147150&amp;lan=en-US&amp;anchor=Facebook&amp;index=11&amp;md5=fa44ff3d754e1e14bbe0bca0aaa726dd\">Facebook<\/a>.\n<\/p>\n<p>\nCopyright 2025 8&#215;8, Inc. 8&#215;8 and associated brand assets are trademarks of 8&#215;8, Inc. All rights reserved.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251104147150r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20251104147150\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20251104147150\/en\/<\/a><\/span><\/p>\n<p><b>8&#215;8, Inc. Contacts:<\/b><\/p>\n<p>\nMedia:<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:8x8@sourcecodecomms.com\">8&#215;8@sourcecodecomms.com<\/a><\/p>\n<p>\nInvestor Relations:<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Investor.Relations@8x8.com\">Investor.Relations@8&#215;8.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Technology Telecommunications VoIP<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20251104147150\/en\/2295323\/3\/New_8x8_Logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>8&#215;8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost New 8&#215;8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;8&#215;8 Workforce Management is now a standard capability of every 8&#215;8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. 8&#215;8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Designed to eliminate the complexity of legacy solutions, the new feature begins rolling out in mid-November and deploys quickly \u2013 without professional services or complex configuration \u2013 accelerating &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;8&#215;8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-905549","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8x8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8x8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"8&#215;8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost New 8&#215;8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;8&#215;8 Workforce Management is now a standard capability of every 8&#215;8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. 8&#215;8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Designed to eliminate the complexity of legacy solutions, the new feature begins rolling out in mid-November and deploys quickly \u2013 without professional services or complex configuration \u2013 accelerating &hellip; Continue reading &quot;8&#215;8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-05T00:00:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251104147150r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"8&#215;8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost\",\"datePublished\":\"2025-11-05T00:00:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\\\/\"},\"wordCount\":995,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20251104147150r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\\\/\",\"name\":\"8x8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost - 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CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;8&#215;8 Workforce Management is now a standard capability of every 8&#215;8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. 8&#215;8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Designed to eliminate the complexity of legacy solutions, the new feature begins rolling out in mid-November and deploys quickly \u2013 without professional services or complex configuration \u2013 accelerating &hellip; Continue reading \"8&#215;8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/","og_site_name":"Market Newsdesk","article_published_time":"2025-11-05T00:00:24+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251104147150r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"8&#215;8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost","datePublished":"2025-11-05T00:00:24+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/"},"wordCount":995,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251104147150r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-makes-workforce-management-native-in-every-contact-center-seat-at-no-extra-cost\/","name":"8x8 Makes Workforce Management Native in Every Contact Center Seat at No Extra Cost - 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