{"id":898848,"date":"2025-10-22T09:28:33","date_gmt":"2025-10-22T13:28:33","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/"},"modified":"2025-10-22T09:28:33","modified_gmt":"2025-10-22T13:28:33","slug":"informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/","title":{"rendered":"Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistcircle { list-style-type: circle }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes<\/b><\/p>\n<p class=\"bwalignc\"><i>Company Earns Fifth Consecutive J.D. Power Certification and 2025 TSIA Star Award for Customer Success Excellence<\/i><\/p>\n<p>REDWOOD CITY, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nInformatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today unveiled major enhancements to its 2025 Customer Success Offerings, reinforcing its unwavering commitment to customer-centric innovation and operational excellence. These new offerings are designed to deliver faster return on investment, reduce total cost of ownership (TCO) and enable customers to realize greater business value from their investments in the Informatica Intelligent Data Management Cloud (IDMC) platform.<\/p>\n<p><b>New 2025 Success Offerings include:<\/b><\/p>\n<p><b>AI-Powered Automation Platform: <\/b>Customers now benefit from three premium, customer-centric in-product capabilities on Informatica\u2019s Intelligent Data Management Cloud (IDMC) at no extra cost:<\/p>\n<ul class=\"bwlistcircle\">\n<li><i>Platform Insights<\/i> offers personalized, data-driven recommendations that mitigate risk and lower overall cost\n<\/li>\n<li><i>Upgrade Intelligence<\/i> provides predictive analytics to simplify release impact assessments and streamline testing.\n<\/li>\n<li><i>Deployment Automation<\/i> automates software development lifecycle (SDLC) workflows with governance and audit capabilities.\n<\/li>\n<\/ul>\n<ul class=\"bwlistdisc\">\n<li><b>Business Impact Prioritization: 50% faster*<\/b> target response times for high-impact incidents, now backed by automatic business impact analysis and 24&#215;7 global coverage, so teams can restore services and service level agreements sooner.\n<\/li>\n<li><b>Priority Event Assurance: <\/b>Customers now receive proactive, dedicated technical support during high-impact business events such as major product\/ IDMC releases, production go-lives and cloud migrations. Through risk assessments, real-time monitoring and expert engineer involvement, customers gain confidence and stability during mission-critical transitions.\n<\/li>\n<\/ul>\n<p><b>Recognized for Excellence by J.D. Power and TSIA:<\/b><\/p>\n<p>\nThe customer success offerings coincide with the announcement of Informatica\u2019s latest industry accolades, including the 2025 Technology &amp; Services Industry Association (TSIA) Star Award and certification from J.D. Power for \u201cOutstanding Customer Service Experience\u201d.<\/p>\n<p>\nFor the fifth consecutive year, <b>Informatica has earned J.D. Power certification for Outstanding Customer Service Experience in Technical Support,<\/b> surpassing the industry benchmarks for both customer satisfaction and operational excellence. To earn this distinction, Informatica customers were asked about their service experience for all assisted channels. Informatica went through a detailed assessment of their assisted service operation covering dozens of operational categories. This recognition reflects Informatica\u2019s continued investment in AI-led innovations that elevate the support experience and provide higher operational efficiency. Informatica\u2019s Quality of Service initiatives including real-time sentiment analysis and in-depth interaction reviews have transformed the feedback loop further strengthening soft skills and improving compliance. Building on a foundation of digital, value-driven content, Informatica has also extended in-product engagement beyond onboarding to drive adoption, enable self-service and deliver personalized product updates. Complementing these efforts, the revamped next-gen service health portal (Pulse) provided real-time system visibility, personalized release planners and actionable incident insights, reinforcing Informatica\u2019s commitment to transparency, trust and service excellence.<\/p>\n<p>\nAdditionally, Informatica has received the <b>2025 TSIA Star Award<\/b>, one of the industry&#8217;s highest honors, for a content strategy that directly improves customer outcomes. The award for <b>Excellence in Content Strategy<\/b> recognizes how Informatica\u2019s educational content empowers customers to accelerate product adoption, master new features and achieve their business goals faster. This recognition continues a trend of excellence, following Informatica\u2019s 2024 TSIA awards for its pioneering use of AI in knowledge management and customer value acceleration.<\/p>\n<p><b>Quotes<\/b><\/p>\n<p>\n&#8220;Informatica is invested in our success and works closely with us to understand our needs and quickly facilitate expert help where needed,&#8221; said <b>Craig Bradshaw, Technical Solution Architect, British Airways.<\/b> &#8220;Informatica&#8217;s support service is first rate and they quickly respond to issues as they arise.&#8221;<\/p>\n<p>\n&#8220;Informatica&#8217;s dedication to the customer experience is evident in their results,&#8221; stated <b>Mark Miller, Practice Leader, Customer Service Advisory at J.D. Power<\/b>. \u201cInformatica has earned certification from J.D. Power for providing an Outstanding Customer Service Experience for its Assisted Technology Support for the fifth straight year. The certification evaluation process Informatica went through is very rigorous, and includes a detailed review of people, process and technology practices. The customer satisfaction standards cover all assisted channels and are very challenging to meet, so Informatica deserves our most enthusiastic congratulations.\u201d<\/p>\n<p>\n&#8220;Informatica has demonstrated how customer-centric strategies, paired with data-driven insights, can transform renewal and expansion outcomes. Their success in defending renewal revenue while unlocking growth within their existing customer base exemplifies the spirit of the Excellence in Revenue Expansion and Renewals Award.&#8221; \u2014 <b>Thomas Lah, Executive Director &amp; Executive Vice President, TSIA<\/b><\/p>\n<p>\n\u201cWe sincerely thank J.D. Power and TSIA for these honors. This recognition for customer service and experience spotlights our commitment to delivering exceptional support that drives measurable business impact for our customers,\u201d said <b>Ansa Sekharan, Executive Vice President and Chief Customer Officer at Informatica<\/b>. \u201cAlongside these accolades, we\u2019re thrilled to introduce new innovations as part of our 2025 success offerings release &#8211; most notably our in-product engagement which empowers customers to gain more value directly within their Informatica experience. By infusing AI across our customer engagement platform, we\u2019re reimagining how enterprises interact with Informatica, making every touchpoint smarter, more connected, and more intuitive.\u201d<\/p>\n<p><b>About Informatica<\/b><\/p>\n<p>\nInformatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica\u2019s Intelligent Data Management Cloud\u2122 delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE\u00ae AI, Informatica\u2019s platform integrates natively with all major cloud providers, data warehouses and analytics tools\u2014 giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence.<\/p>\n<p>\nTrusted by approximately 5,000 customers in nearly 100 countries\u2014including over 80 of the Fortune 100\u2014Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.\u2122<\/p>\n<p>\nFootnote: *Trial data is based on studies conducted by Informatica Customer Success Team<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251021218900r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20251021218900\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20251021218900\/en\/<\/a><\/span><\/p>\n<p><b>Media Contact<br \/>\n<\/b><br \/>Informatica Public Relations: <a rel=\"nofollow\" href=\"mailto:pr@informatica.com\">pr@informatica.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Internet Data Management Technology Artificial Intelligence Software<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\" \/>\n","protected":false},"excerpt":{"rendered":"<p>Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes Company Earns Fifth Consecutive J.D. Power Certification and 2025 TSIA Star Award for Customer Success Excellence REDWOOD CITY, Calif.&#8211;(BUSINESS WIRE)&#8211; Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today unveiled major enhancements to its 2025 Customer Success Offerings, reinforcing its unwavering commitment to customer-centric innovation and operational excellence. These new offerings are designed to deliver faster return on investment, reduce total cost of ownership (TCO) and enable customers to realize greater business value from their investments in the Informatica Intelligent Data Management Cloud (IDMC) platform. New 2025 Success Offerings include: AI-Powered Automation Platform: Customers now benefit from three premium, customer-centric in-product capabilities on Informatica\u2019s Intelligent Data Management &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-898848","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes Company Earns Fifth Consecutive J.D. Power Certification and 2025 TSIA Star Award for Customer Success Excellence REDWOOD CITY, Calif.&#8211;(BUSINESS WIRE)&#8211; Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today unveiled major enhancements to its 2025 Customer Success Offerings, reinforcing its unwavering commitment to customer-centric innovation and operational excellence. These new offerings are designed to deliver faster return on investment, reduce total cost of ownership (TCO) and enable customers to realize greater business value from their investments in the Informatica Intelligent Data Management Cloud (IDMC) platform. New 2025 Success Offerings include: AI-Powered Automation Platform: Customers now benefit from three premium, customer-centric in-product capabilities on Informatica\u2019s Intelligent Data Management &hellip; Continue reading &quot;Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-22T13:28:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251021218900r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes\",\"datePublished\":\"2025-10-22T13:28:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\\\/\"},\"wordCount\":1013,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20251021218900r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\\\/\",\"name\":\"Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes - 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Power Certification and 2025 TSIA Star Award for Customer Success Excellence REDWOOD CITY, Calif.&#8211;(BUSINESS WIRE)&#8211; Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today unveiled major enhancements to its 2025 Customer Success Offerings, reinforcing its unwavering commitment to customer-centric innovation and operational excellence. These new offerings are designed to deliver faster return on investment, reduce total cost of ownership (TCO) and enable customers to realize greater business value from their investments in the Informatica Intelligent Data Management Cloud (IDMC) platform. New 2025 Success Offerings include: AI-Powered Automation Platform: Customers now benefit from three premium, customer-centric in-product capabilities on Informatica\u2019s Intelligent Data Management &hellip; Continue reading \"Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/","og_site_name":"Market Newsdesk","article_published_time":"2025-10-22T13:28:33+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251021218900r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes","datePublished":"2025-10-22T13:28:33+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/"},"wordCount":1013,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20251021218900r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/informatica-launches-new-customer-success-offerings-to-accelerate-business-outcomes\/","name":"Informatica Launches New Customer Success Offerings to Accelerate Business Outcomes - 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