{"id":886760,"date":"2025-09-16T12:04:58","date_gmt":"2025-09-16T16:04:58","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/"},"modified":"2025-09-16T12:04:58","modified_gmt":"2025-09-16T16:04:58","slug":"five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/","title":{"rendered":"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences<\/b><\/p>\n<p class=\"bwalignc\"><i>New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI<\/i><\/p>\n<p>SAN RAMON, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2F&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=Five9&amp;index=1&amp;md5=96fce3083bc4ed6d6bc8e123aadb4074\">Five9<\/a> (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses to deliver faster, more personalized customer service experiences at scale.<\/p>\n<p>\nFive9 Fusion for ServiceNow combines the Five9 real-time system action with the strengths of ServiceNow Customer Service Management (CSM) to give businesses a single, AI platform that addresses one of the biggest challenges in customer service: fragmented systems that slow down agents, limit operational visibility, and frustrate customers. By unifying voice and digital into one intelligent workflow, the integration equips agents with instant context and tools to resolve issues faster and deliver more proactive and personalized experiences at scale, while lowering costs and providing end-to-end visibility across the customer journey.<\/p>\n<p>\n\u201cOur longstanding partnership with ServiceNow is focused on creating seamless customer experiences,\u201d said Kim Hill, SVP Partner Sales, Five9. \u201cFive9 Fusion for ServiceNow delivers a foundation for service excellence \u2013 eliminating the friction of multiple systems and empowering agents with a single interface to work confidently and efficiently and deliver faster, more personalized interactions at scale. With this new integration, every touchpoint becomes more intuitive and impactful for customers and agents alike.\u201d<\/p>\n<p>\nFive9 Fusion for ServiceNow makes available two of the three AI-enhanced capabilities <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fnews%2Fnews-releases%2Fservicenow-and-five9-expand-partnership&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=previewed&amp;index=2&amp;md5=f3731b4661d6468597d29ae86e8d2c28\">previewed<\/a> by Five9 and ServiceNow in late 2024:<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Now Available: Real-Time Transcription: <\/b>Five9 TranscriptStream integrates directly within ServiceNow Workspace, providing real-time speech to text capabilities to enable agents to focus entirely on the customer instead of note-taking. Now Assist, powered by generative AI, uses these transcripts to generate case summaries, recommended actions, and resolution notes\u2014reducing call wrap-up times, shortening average handling times, and increasing agent productivity.\n<\/li>\n<li><b>Now Available: Unified Routing:<\/b> Five9\u2019s intelligent routing engine can now direct ServiceNow digital channels and cases alongside Five9 channels, using ServiceNow metadata to match each interaction with the right agent. The same metadata enriches Five9 Workforce Engagement Management solutions to improve forecasting, scheduling, and operational agility.\n<\/li>\n<li><b>Single Agent Experience:<\/b> This new capability will bring Native Call Controls into ServiceNow\u2019s Agent Workspace, enabling agents to manage Five9 interactions directly in the Universal Agent Inbox, to deliver a consistent, cross-channel experience with complete caller context and relevant data in one view. Availability is scheduled for early 2026.\n<\/li>\n<\/ul>\n<p>\n&#8220;Customers expect their requests to be handled quickly, accurately, and seamlessly\u2014whether through self-service digital and voice channels or by connecting to a live agent,&#8221; said Michael Ramsey, GVP Product Management, CRM and Industry Workflows at ServiceNow. &#8220;Five9 Fusion for ServiceNow helps businesses break down fragmented systems and deliver a unified, agentic AI-powered service experience. By leveraging ServiceNow\u2019s AI-driven CRM platform alongside Five9\u2019s real-time transcription and intelligent routing, organizations gain end-to-end visibility and actionable insights, enabling agents to resolve issues faster and provide customers with exactly what they need, when they need it.&#8221;<\/p>\n<p>\nFive9 and ServiceNow have partnered for more than eight years, supporting over 200 mutual customers worldwide. To ensure the highest levels of reliability, integrations are certified twice annually, with the recent Zurich certification reaffirming that customers can seamlessly leverage both platforms with the latest updates.<\/p>\n<p>\nLearn more about Five9 Fusion for ServiceNow <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fproducts%2Fcapabilities%2Fcrm-integration%2Fservicenow&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=here&amp;index=3&amp;md5=1066750ecc4b73265dbd1ad3af416770\">here<\/a>.<\/p>\n<p><b>About Five9<\/b><\/p>\n<p>\nFive9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it&#8217;s at the heart of every winning experience. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ffive9.com%2F&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=www.five9.com&amp;index=4&amp;md5=3874fffeff15f1921278487ed3e33143\">www.five9.com<\/a>.<\/p>\n<p>\nEngage with us <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fx.com%2Ffive9&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=%40Five9&amp;index=5&amp;md5=10517b0904c0f52ee3681b4852482669\">@Five9<\/a><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fx.com%2Ffive9&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=%2C&amp;index=6&amp;md5=2cdaebd17c81349b7b2290cf3ab70e90\">,<\/a><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffive9&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=7&amp;md5=a05ac2023492ead00586cc617226a914\">LinkedIn<\/a><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffive9&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=%2C&amp;index=8&amp;md5=49405c6fbcaaf22df8d4ad7e1a00669d\">,<\/a><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FFive9Inc&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=Facebook&amp;index=9&amp;md5=096b00527a47caa22525a56ae3aa2b58\">Facebook<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fblog&amp;esheet=54324826&amp;newsitemid=20250916936744&amp;lan=en-US&amp;anchor=Blog&amp;index=10&amp;md5=c6ca63835702eeb181d0bf83e00d2058\">Blog<\/a><\/p>\n<p>\nServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and\/or registered trademarks of ServiceNow, Inc. in the United States and\/or other countries.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250916936744r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20250916936744\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250916936744\/en\/<\/a><\/span><\/p>\n<p>\nHannah Blackington<br \/>\n<br \/>Marketing Communications Director<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Press@five9.com\">Press@five9.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Professional Services Other Professional Services Technology Artificial Intelligence Software<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250916936744\/en\/2371567\/3\/Five9-logo-2025-R-black.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211;Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses to deliver faster, more personalized customer service experiences at scale. Five9 Fusion for ServiceNow combines the Five9 real-time system action with the strengths of ServiceNow Customer Service Management (CSM) to give businesses a single, AI platform that addresses one of the biggest challenges in customer service: &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-886760","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211;Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses to deliver faster, more personalized customer service experiences at scale. Five9 Fusion for ServiceNow combines the Five9 real-time system action with the strengths of ServiceNow Customer Service Management (CSM) to give businesses a single, AI platform that addresses one of the biggest challenges in customer service: &hellip; Continue reading &quot;Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-16T16:04:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250916936744r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences\",\"datePublished\":\"2025-09-16T16:04:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\\\/\"},\"wordCount\":713,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20250916936744r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\\\/\",\"name\":\"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/","og_locale":"en_US","og_type":"article","og_title":"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences - Market Newsdesk","og_description":"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211;Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses to deliver faster, more personalized customer service experiences at scale. Five9 Fusion for ServiceNow combines the Five9 real-time system action with the strengths of ServiceNow Customer Service Management (CSM) to give businesses a single, AI platform that addresses one of the biggest challenges in customer service: &hellip; Continue reading \"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/","og_site_name":"Market Newsdesk","article_published_time":"2025-09-16T16:04:58+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250916936744r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences","datePublished":"2025-09-16T16:04:58+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/"},"wordCount":713,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250916936744r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-five9-fusion-for-servicenow-to-deliver-unified-ai-powered-customer-service-experiences\/","name":"Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences - 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