{"id":885368,"date":"2025-09-10T18:33:16","date_gmt":"2025-09-10T22:33:16","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/zenvia-reports-q2-2025-results\/"},"modified":"2025-09-10T18:33:16","modified_gmt":"2025-09-10T22:33:16","slug":"zenvia-reports-q2-2025-results","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/zenvia-reports-q2-2025-results\/","title":{"rendered":"ZENVIA Reports Q2 2025 Results"},"content":{"rendered":"
\n

PR Newswire<\/p>\n<\/p><\/div>\n

\n

\n Transition to Zenvia Customer Cloud moving on as expected, with revenues from these services up 23% YoY
<\/i>
\n CPaaS revenues still fueling top line\u00a0
<\/i>
\n Continued strict expense control\u00a0<\/i>\n <\/p>\n

\n S\u00c3O PAULO<\/span>, Sept. 10, 2025<\/span><\/span> \/PRNewswire\/ — Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX solution in Latin America<\/span> empowering companies to craft personal, engaging and fluid experiences throughout the customer journey, today reported its operational and financial metrics for the second quarter of 2025.<\/p>\n

\n
\n Cassio Bobsin<\/span>, Founder & CEO of ZENVIA, said<\/b>: “We are happy to report our strategy to focus on Zenvia Customer Cloud is starting to pay off, as the revenues from these services went up 23% YoY. We are seeing strong adoption among new customers joining the platform – and we even saw our SaaS client base go up from Q1 2025. This makes us confident that we will deliver growth of 25 to 30% in the full year 2025 for Zenvia Customer Cloud.”<\/p>\n

\n
\n Shay Chor<\/span>, CFO & IRO of ZENVIA, said: <\/b>“While we are advancing with the evolution of Zenvia Customer Cloud and executing on the streamlining initiatives as planned, we continue to face a highly volatile market environment, marked by intense competition, especially on the CPaaS, which has weighed on our profitability. Nonetheless, we remain confident that the actions underway, combined with the scaling of our new platform, will drive a gradual recovery, allowing us to return to normalized profitability levels by year-end and create a solid foundation for 2026.”<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n

\n
\n Key Financial Metrics (BRL MM and %)<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n
\n Q2 2025<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n
\n Q2 2024<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n
\n YoY<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n
\n H1 2025<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n
\n H1 2024<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n
\n YoY<\/b>
\n <\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Revenues<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n 285.7<\/span>\n <\/p>\n<\/td>\n

\n

\n 231.2<\/span>\n <\/p>\n<\/td>\n

\n

\n 23.6\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 581.6<\/span>\n <\/p>\n<\/td>\n

\n

\n 443.8<\/span>\n <\/p>\n<\/td>\n

\n

\n 31.1\u00a0%<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Gross Profit<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n 56.4<\/span>\n <\/p>\n<\/td>\n

\n

\n 87.5<\/span>\n <\/p>\n<\/td>\n

\n

\n -35.6\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 118.0<\/span>\n <\/p>\n<\/td>\n

\n

\n 168.4<\/span>\n <\/p>\n<\/td>\n

\n

\n -29.9\u00a0%<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Gross Margin<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n 19.7\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 37.9\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n -18.1 p.p<\/span>\n <\/p>\n<\/td>\n

\n

\n 20.3\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 37.9\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n -17.7 p.p<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Non-GAAP Adjusted Gross Profit(1)<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n 68.8<\/span>\n <\/p>\n<\/td>\n

\n

\n 100.2<\/span>\n <\/p>\n<\/td>\n

\n

\n -31.3\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 143.0<\/span>\n <\/p>\n<\/td>\n

\n

\n 193.8<\/span>\n <\/p>\n<\/td>\n

\n

\n -26.2\u00a0%<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Non-GAAP Adjusted Gross Margin(2)<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n 24.1\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 43.3\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n -19.3 p.p<\/span>\n <\/p>\n<\/td>\n

\n

\n 24.6\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 43.7\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n -19.1 p.p<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Operating Income\/Loss (EBIT)<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n -10.2<\/span>\n <\/p>\n<\/td>\n

\n

\n 10.0<\/span>\n <\/p>\n<\/td>\n

\n

\n n.m<\/span>\n <\/p>\n<\/td>\n

\n

\n -12.5<\/span>\n <\/p>\n<\/td>\n

\n

\n 0.3<\/span>\n <\/p>\n<\/td>\n

\n

\n n.m<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Adjusted EBITDA(3)<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n 10.7<\/span>\n <\/p>\n<\/td>\n

\n

\n 33.6<\/span>\n <\/p>\n<\/td>\n

\n

\n -68.1\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 30.6<\/span>\n <\/p>\n<\/td>\n

\n

\n 46.7<\/span>\n <\/p>\n<\/td>\n

\n

\n -34.5\u00a0%<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Normalized EBITDA(4)<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n 10.8<\/span>\n <\/p>\n<\/td>\n

\n

\n 33.7<\/span>\n <\/p>\n<\/td>\n

\n

\n -67.9\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 30.8<\/span>\n <\/p>\n<\/td>\n

\n

\n 56.8<\/span>\n <\/p>\n<\/td>\n

\n

\n -45.8\u00a0%<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Income\/Loss for the Period<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n -42.0<\/span>\n <\/p>\n<\/td>\n

\n

\n -15.9<\/span>\n <\/p>\n<\/td>\n

\n

\n 163.4\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n -38.3<\/span>\n <\/p>\n<\/td>\n

\n

\n -72.2<\/span>\n <\/p>\n<\/td>\n

\n

\n -46.9\u00a0%<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Cash Balance<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n 32.6<\/span>\n <\/p>\n<\/td>\n

\n

\n 89.4<\/span>\n <\/p>\n<\/td>\n

\n

\n -63.5\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 32.6<\/span>\n <\/p>\n<\/td>\n

\n

\n 89.4<\/span>\n <\/p>\n<\/td>\n

\n

\n -63.5\u00a0%<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Net Cash Flow from (used in) Operating Activities<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n -25.0<\/span>\n <\/p>\n<\/td>\n

\n

\n 18.1<\/span>\n <\/p>\n<\/td>\n

\n

\n n.m<\/span>\n <\/p>\n<\/td>\n

\n

\n -17.6<\/span>\n <\/p>\n<\/td>\n

\n

\n 5.3<\/span>\n <\/p>\n<\/td>\n

\n

\n n.m<\/span>\n <\/p>\n<\/td>\n<\/tr>\n

\n

\n
\n Total Active Customers(5)<\/b>
\n <\/span>\n <\/p>\n<\/td>\n

\n

\n 9,718<\/span>\n <\/p>\n<\/td>\n

\n

\n 11,849<\/span>\n <\/p>\n<\/td>\n

\n

\n -18.0\u00a0%<\/span>\n <\/p>\n<\/td>\n

\n

\n 9,718<\/span>\n <\/p>\n<\/td>\n

\n

\n 11,849<\/span>\n <\/p>\n<\/td>\n

\n

\n -18.0\u00a0%<\/span>\n <\/p>\n<\/td>\n<\/tr>\n<\/table><\/div>\n

(1)\u00a0 For a reconciliation of our Non-GAAP Gross Profit to Gross Profit, see Selected Financial Data section below.
(2)\u00a0 We calculate Non-GAAP Gross Margin as Non-GAAP Gross Profit divided by Revenues.
(3)\u00a0 For a reconciliation of our Adjusted EBITDA to Loss for the Period, see Selected Financial Data section below.
(4)\u00a0 For a reconciliation of our Normalized EBITDA to Loss for the Period, see Selected Financial Data section below.
(5)\u00a0 We define an Active Customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an Inactive Customer. The consolidated number of Total Active Customers doesn’t reflect the sum of SaaS and CPaaS Clients, as there is cross selling between them.<\/p>\n

\n Highlights Q2 2025<\/b>\n <\/p>\n