{"id":885226,"date":"2025-09-10T13:03:02","date_gmt":"2025-09-10T17:03:02","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/from-insight-to-impact-american-water-shares-expertise-at-j-d-power-utility-conference\/"},"modified":"2025-09-10T13:03:02","modified_gmt":"2025-09-10T17:03:02","slug":"from-insight-to-impact-american-water-shares-expertise-at-j-d-power-utility-conference","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/from-insight-to-impact-american-water-shares-expertise-at-j-d-power-utility-conference\/","title":{"rendered":"From Insight to Impact: American Water Shares Expertise at J.D. Power Utility Conference"},"content":{"rendered":"

<\/p>\n

From Insight to Impact: American Water Shares Expertise at J.D. Power Utility Conference<\/b><\/p>\n

CAMDEN, N.J.–(BUSINESS WIRE<\/a>)–American Water<\/a> (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., showcased its customer experience leadership at the 2025 J.D. Power Utility Client Conference<\/a>, held September 10 \u2013 11 in Denver, Colorado.<\/p>\n

Lauren Slepian, Director, Customer Strategy, Innovation and Performance at American Water<\/b>, spoke on the company\u2019s approach to transforming the customer experience through strategy, journey mapping and data-driven improvements.<\/p>\n

Kristin Bianco, Regional Manager, Major Accounts at American Water<\/b> shared how the company partners with the J.D. Power Key Account Research Program to help transform customer relationships, drive advocacy and deliver measurable results.<\/p>\n

\n\u201cUnderstanding customer sentiment and turning it into real change exemplifies American Water\u2019s commitment to our customers, with a clear focus on service and meaningful performance,\u201d said Matthew Prine, VP, Chief Customer Officer, American Water<\/b>.<\/p>\n

\nAs part of the conference\u2019s focus on using insights to elevate performance and satisfaction, American Water shared how it integrates customer feedback, J.D. Power benchmarking and performance analytics to guide decision-making, drive transformation and build trust across its service footprint.<\/p>\n

\n\u201cCustomer expectations and needs are evolving, and so are we,\u201d said Slepian<\/b>. \u201cBy sharing American Water\u2019s strategy at the J.D. Power Utility Client Conference, we\u2019re helping shape how the industry listens to customers, responds to their concerns and delivers experiences that truly meet their needs.\u201d<\/p>\n

\nWith regulated operations spanning 14 states, American Water invests in customer experience, digital transformation and performance benchmarking to align its strategy with evolving customer needs. Participation in the J.D. Power Utility Client Conference reflects the company\u2019s commitment to shared learning, peer collaboration and putting the communities they serve at the center of everything its mission.<\/p>\n

\nFor more information about the 2025 J.D. Power Utility Client Conference, visit https:\/\/hub.jdpower.com\/utility-client-conference<\/a>.<\/p>\n

About American Water<\/b><\/p>\n

\nAmerican Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing\u00ae by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water\u2019s 6,700 talented professionals leverage their significant expertise and the company\u2019s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.<\/p>\n

\nFor more information, visit amwater.com<\/a> and join American Water on LinkedIn<\/a>, Facebook<\/a>, X<\/a> and Instagram<\/a>.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20250910664707\/en\/<\/a><\/span><\/p>\n

Media Contact:
\n<\/b>
Alicia Barbieri
\n
Director, Corporate Communications and External Affairs
\n
American Water
\n
(856) 676-8103
\n
alicia.barbieri@amwater.com<\/a><\/p>\n

KEYWORDS:<\/b> New Jersey Colorado United States North America<\/p>\n

INDUSTRY KEYWORDS:<\/b> Professional Services Other Natural Resources Utilities Natural Resources Energy Finance Banking<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

From Insight to Impact: American Water Shares Expertise at J.D. Power Utility Conference CAMDEN, N.J.–(BUSINESS WIRE)–American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., showcased its customer experience leadership at the 2025 J.D. Power Utility Client Conference, held September 10 \u2013 11 in Denver, Colorado. Lauren Slepian, Director, Customer Strategy, Innovation and Performance at American Water, spoke on the company\u2019s approach to transforming the customer experience through strategy, journey mapping and data-driven improvements. Kristin Bianco, Regional Manager, Major Accounts at American Water shared how the company partners with the J.D. Power Key Account Research Program to help transform customer relationships, drive advocacy and deliver measurable results. \u201cUnderstanding customer sentiment and turning it into real … <\/p>\n

Continue reading “From Insight to Impact: American Water Shares Expertise at J.D. Power Utility Conference”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-885226","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nFrom Insight to Impact: American Water Shares Expertise at J.D. 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Power Utility Client Conference, held September 10 \u2013 11 in Denver, Colorado. Lauren Slepian, Director, Customer Strategy, Innovation and Performance at American Water, spoke on the company\u2019s approach to transforming the customer experience through strategy, journey mapping and data-driven improvements. Kristin Bianco, Regional Manager, Major Accounts at American Water shared how the company partners with the J.D. Power Key Account Research Program to help transform customer relationships, drive advocacy and deliver measurable results. \u201cUnderstanding customer sentiment and turning it into real … Continue reading "From Insight to Impact: American Water Shares Expertise at J.D. 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