{"id":885192,"date":"2025-09-10T11:18:47","date_gmt":"2025-09-10T15:18:47","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/"},"modified":"2025-09-10T11:18:47","modified_gmt":"2025-09-10T15:18:47","slug":"zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/","title":{"rendered":"Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time"},"content":{"rendered":"<div class=\"mw_release\">\n<p align=\"left\">SAN JOSE, Calif., Sept.  10, 2025  (GLOBE NEWSWIRE) &#8212; Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service (CCaaS). This is Zoom\u2019s first inclusion in the Magic Quadrant for CCaaS, just three years after launching Zoom Contact Center in 2022.<\/p>\n<p>Zoom believes this recognition highlights the strength of Zoom\u2019s AI-first approach to customer experience, where AI is embedded in the platform from the ground up to support both self-service automation and live agent assistance.<\/p>\n<p>\u201cTo us, being recognized in the Gartner Magic Quadrant\u2122 for CCaaS so soon after launching Zoom Contact Center is an incredible milestone,\u201d said Chris Morrissey, general manager of Zoom CX. \u201cWe believe this validates our AI-first platform strategy and underscores our commitment to helping organizations move faster, operate smarter, and transform customer experience in a meaningful, differentiated way.\u201d<\/p>\n<p>Zoom\u2019s recognition in the CCaaS Magic Quadrant follows its presence in the Gartner Magic Quadrant for UCaaS. Zoom believes this reflects the strength of Zoom\u2019s unified platform strategy, delivering both communication and contact center capabilities within a single, easy-to-use experience.<\/p>\n<p>Download a complimentary copy of the Gartner Magic Quadrant for CCaaS <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=dTklgX7RdZyBF9j80cBPK6httUFTlUILfAQzqvl5gDCWCtC5UN2GaGv37necYnVhpcjSWk3ruyGlg-6YOk0K_ywbwkTcc6tKIjPCPb4BR7c=\" rel=\"nofollow\" target=\"_blank\"><u>here<\/u><\/a> to read the full report.<\/p>\n<p>To learn more about Zoom Contact Center, visit the <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=LU0pXX_Op1sk2B7bzt7MFFegsC_k5oB8iaaRu3fRgsfaY8T4T7LvG5jKYseifyNxWSazYt3rjRMSUyepNlM-FpIICuV3Bb4Ips1yjyAXAyO2pPfd8zWu2b-mbSdjrtD9ycTilEmSt4dwVMeBh6W_AxM1G7h0d5ahBMXwzeGzTtJf-FarLIpKOkXecgqgbXq7fHT5gcNSxFHB1M5YTcfa-HpkeQ3kpHHHPgdjv0bfROw=\" rel=\"nofollow\" target=\"_blank\"><u>Zoom website<\/u><\/a>.<\/p>\n<p>\n        <strong>Gartner Disclaimer<\/strong><br \/>\n        <br \/>Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Marek Fernandez, Pri Rathnayake, Pankil Sheth, September 10th, 2025.<\/p>\n<p>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n<p>GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates, and are used herein with permission. All rights reserved.<\/p>\n<p>\n        <strong>About Zoom<\/strong><br \/>\n        <br \/>Zoom\u2019s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace \u2014 Zoom\u2019s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom\u2019s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=bXF17UirAk4es4QGaZmg4ZuleeTy0Q6L4lOkARpOr_X05CZm2vEJDlwnKwH1wRyfVWMyhgmofwMWws2QKIX6zA==\" rel=\"nofollow\" target=\"_blank\"><u>zoom.com<\/u><\/a>.<\/p>\n<p>\n        <strong>Zoom Public Relations<\/strong><br \/>\n        <br \/>Travis Isaman<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=BCi0HE6JDHV9swXfxgGDRVWjviAG3G9_1EKXQqtFahdCp4Qu5f1XGpPXWLWnQCkwyDHh_i5h25UYAPo_EjF-IQ==\" rel=\"nofollow\" target=\"_blank\"><u>press@zoom.us<\/u><\/a><\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTUyNjgzNCM3MTQwNTYwIzIwOTM1MDI=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/ODZhNGIxNDAtOWQ3ZC00ZGQ3LTlmMDgtZjc4NjI1ZDEwNGJjLTExMDUwNzMtMjAyNS0wOS0xMC1lbg==\/tiny\/Zoom-Video-Communications-Inc-.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>SAN JOSE, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) &#8212; Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service (CCaaS). This is Zoom\u2019s first inclusion in the Magic Quadrant for CCaaS, just three years after launching Zoom Contact Center in 2022. Zoom believes this recognition highlights the strength of Zoom\u2019s AI-first approach to customer experience, where AI is embedded in the platform from the ground up to support both self-service automation and live agent assistance. \u201cTo us, being recognized in the Gartner Magic Quadrant\u2122 for CCaaS so soon after launching Zoom Contact Center is an incredible milestone,\u201d said Chris Morrissey, general manager of Zoom CX. \u201cWe believe &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-885192","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"SAN JOSE, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) &#8212; Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service (CCaaS). This is Zoom\u2019s first inclusion in the Magic Quadrant for CCaaS, just three years after launching Zoom Contact Center in 2022. Zoom believes this recognition highlights the strength of Zoom\u2019s AI-first approach to customer experience, where AI is embedded in the platform from the ground up to support both self-service automation and live agent assistance. \u201cTo us, being recognized in the Gartner Magic Quadrant\u2122 for CCaaS so soon after launching Zoom Contact Center is an incredible milestone,\u201d said Chris Morrissey, general manager of Zoom CX. \u201cWe believe &hellip; Continue reading &quot;Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-10T15:18:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTUyNjgzNCM3MTQwNTYwIzIwOTM1MDI=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time\",\"datePublished\":\"2025-09-10T15:18:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\\\/\"},\"wordCount\":451,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTUyNjgzNCM3MTQwNTYwIzIwOTM1MDI=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\\\/\",\"name\":\"Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time - 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(NASDAQ: ZM) today announced it has been recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service (CCaaS). This is Zoom\u2019s first inclusion in the Magic Quadrant for CCaaS, just three years after launching Zoom Contact Center in 2022. Zoom believes this recognition highlights the strength of Zoom\u2019s AI-first approach to customer experience, where AI is embedded in the platform from the ground up to support both self-service automation and live agent assistance. \u201cTo us, being recognized in the Gartner Magic Quadrant\u2122 for CCaaS so soon after launching Zoom Contact Center is an incredible milestone,\u201d said Chris Morrissey, general manager of Zoom CX. \u201cWe believe &hellip; Continue reading \"Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/","og_site_name":"Market Newsdesk","article_published_time":"2025-09-10T15:18:47+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTUyNjgzNCM3MTQwNTYwIzIwOTM1MDI=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time","datePublished":"2025-09-10T15:18:47+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/"},"wordCount":451,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTUyNjgzNCM3MTQwNTYwIzIwOTM1MDI=","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/zoom-recognized-in-the-2025-gartner-magic-quadrant-for-contact-center-as-a-service-for-the-first-time\/","name":"Zoom recognized in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the first time - 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