{"id":881584,"date":"2025-09-03T13:33:14","date_gmt":"2025-09-03T17:33:14","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\/"},"modified":"2025-09-03T13:33:14","modified_gmt":"2025-09-03T17:33:14","slug":"ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\/","title":{"rendered":"ibex Targets Government Sector to Deliver AI-Powered CX Solutions"},"content":{"rendered":"

\nLeading BPO provider will focus on bringing private-sector innovation to the public sector, enhancing citizen experiences with cutting-edge technology and expertise
\n<\/h2>\n
\n

WASHINGTON , Sept. 03, 2025 (GLOBE NEWSWIRE) — ibex<\/u><\/a>\u00a0(NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its new focus on engaging the government sector to offer federal, state, and local agencies next-generation contact center and citizen engagement solutions.<\/p>\n

With decades of experience enabling the world\u2019s top brands to deliver amazing customer experiences, ibex is now extending its award-winning expertise and cutting-edge technology to help government entities meet rising citizen expectations with AI-powered, digital-first experiences.<\/p>\n

\u201cWith increased focus on driving efficiency and cost reduction in all areas of its supply chain, the government sector can greatly benefit by partnering with business process outsourcers to transform their call center operations, reduce response time for citizens, and deliver service excellence at scale,\u201d said Bob Dechant, CEO of ibex. \u201cNow that many citizens are experiencing high-quality, AI-driven interactions in the private sector, they have come to expect the same level of service from government. ibex is uniquely positioned to help agencies improve the citizen experience with frictionless, efficient, and empathetic solutions that build public trust.\u201d<\/p>\n

As government agencies increasingly face budget constraints, ibex can help with innovative, flexible, and human-centered solutions that reduce costs, mitigate risk, and accelerate ROI\u2014all while delivering exceptional experiences. Compliant with HIPAA, SOC 2, and PCI standards and offering decades of experience in highly regulated sectors, ibex serves as a trusted partner for federal, state, and local agencies looking to modernize operations and transform how government connects with the people they serve.<\/p>\n

\u201cToday\u2019s citizens demand seamless, responsive interactions\u2014whether they are applying for benefits, accessing public services, or seeking information,\u201d said Thomas Cannon, Vice President of Business Development at ibex. \u201cibex can help with proven AI-powered CX, omnichannel engagement, and cost-effective solutions tailored to government needs.\u201d<\/p>\n

Central to ibex\u2019s government offering is ibex Wave iX, the company\u2019s AI solutions platform that sets a new standard for customer support. ibex Wave iX delivers Generative CX capabilities, helping to drive more efficient and effective interactions between customer service agents and citizens. The Wave iX platform delivers seamless support across voice, chat, email, and social media, ensuring that citizens receive consistent, high-quality service.<\/p>\n

\n
\n About ibex<\/u>
\n <\/strong>
\n
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world\u2019s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.<\/p>\n

ibex leverages its diverse global team of over 33,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 170 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at\u00a0ibex.co<\/u><\/a>\u00a0and connect with us on\u00a0LinkedIn<\/u><\/a>.<\/p>\n

\n
\n Media Contact:<\/u>
\n <\/strong>
\n
Dan Burris
ibex
Daniel.Burris@ibex.co<\/a><\/p>\n

A photo accompanying this announcement is available at https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/c10a48c2-a6c2-4f73-94bc-a60845ce1fb6<\/a>.<\/p>\n

\"\"
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<\/div>\n","protected":false},"excerpt":{"rendered":"

Leading BPO provider will focus on bringing private-sector innovation to the public sector, enhancing citizen experiences with cutting-edge technology and expertise WASHINGTON , Sept. 03, 2025 (GLOBE NEWSWIRE) — ibex\u00a0(NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its new focus on engaging the government sector to offer federal, state, and local agencies next-generation contact center and citizen engagement solutions. With decades of experience enabling the world\u2019s top brands to deliver amazing customer experiences, ibex is now extending its award-winning expertise and cutting-edge technology to help government entities meet rising citizen expectations with AI-powered, digital-first experiences. \u201cWith increased focus on driving efficiency and cost reduction in all areas of its … <\/p>\n

Continue reading “ibex Targets Government Sector to Deliver AI-Powered CX Solutions”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-881584","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nibex Targets Government Sector to Deliver AI-Powered CX Solutions - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ibex Targets Government Sector to Deliver AI-Powered CX Solutions - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Leading BPO provider will focus on bringing private-sector innovation to the public sector, enhancing citizen experiences with cutting-edge technology and expertise WASHINGTON , Sept. 03, 2025 (GLOBE NEWSWIRE) — ibex\u00a0(NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its new focus on engaging the government sector to offer federal, state, and local agencies next-generation contact center and citizen engagement solutions. With decades of experience enabling the world\u2019s top brands to deliver amazing customer experiences, ibex is now extending its award-winning expertise and cutting-edge technology to help government entities meet rising citizen expectations with AI-powered, digital-first experiences. \u201cWith increased focus on driving efficiency and cost reduction in all areas of its … Continue reading "ibex Targets Government Sector to Deliver AI-Powered CX Solutions"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-03T17:33:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTUyMjIxOSM3MTI3MTMzIzIwOTUwNDY=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"ibex Targets Government Sector to Deliver AI-Powered CX Solutions\",\"datePublished\":\"2025-09-03T17:33:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\\\/\"},\"wordCount\":556,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTUyMjIxOSM3MTI3MTMzIzIwOTUwNDY=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-targets-government-sector-to-deliver-ai-powered-cx-solutions\\\/\",\"name\":\"ibex Targets Government Sector to Deliver AI-Powered CX Solutions - 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