{"id":877097,"date":"2025-08-19T09:55:26","date_gmt":"2025-08-19T13:55:26","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-closes-the-cx-expectation-gap-with-ai-driven-engagement-payments-and-personalization\/"},"modified":"2025-08-19T09:55:26","modified_gmt":"2025-08-19T13:55:26","slug":"8x8-closes-the-cx-expectation-gap-with-ai-driven-engagement-payments-and-personalization","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-closes-the-cx-expectation-gap-with-ai-driven-engagement-payments-and-personalization\/","title":{"rendered":"8×8 Closes the CX Expectation Gap with AI-Driven Engagement, Payments and Personalization"},"content":{"rendered":"

<\/p>\n

8×8 Closes the CX Expectation Gap with AI-Driven Engagement, Payments and Personalization<\/b><\/p>\n

New innovations across the 8×8 Platform for CX help businesses respond in real time, personalize service at scale, and deliver measurable impact \u2013 without added complexity<\/i><\/p>\n

CAMPBELL, Calif.–(BUSINESS WIRE<\/a>)–
\nCustomer expectations keep rising, but most companies are falling short. Metrigy research shows 76% of businesses surveyed believe their service is improving, yet only 36% of consumers agree. That gap is costing companies customers and revenue.<\/p>\n

8×8, Inc.<\/a> (NASDAQ: EGHT), the industry\u2019s most integrated customer experience (CX) platform provider, is closing that gap with new AI-powered innovations across the 8×8 Platform for CX<\/a>. These capabilities help businesses respond in real time, personalize service at scale, and strengthen compliance \u2013 without adding complexity.<\/p>\n

\nSpanning 8×8 Contact Center<\/a>, 8×8 Engage<\/a>, 8×8 Work<\/a>, and communication APIs<\/a>, the latest updates streamline operations, surface real-time insights, and drive high-impact engagement across voice and digital channels. With AI and automation embedded at every level, the 8×8 Platform for CX helps businesses move faster, reduce churn, and turn every interaction into measurable business momentum.<\/p>\n

Expanded Omnichannel Support<\/b><\/p>\n

Digital Channel Support for 8×8 Engage<\/b><\/p>\n