{"id":875791,"date":"2025-08-14T10:23:56","date_gmt":"2025-08-14T14:23:56","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-new-integration-in-epic-toolbox\/"},"modified":"2025-08-14T10:23:56","modified_gmt":"2025-08-14T14:23:56","slug":"five9-launches-new-integration-in-epic-toolbox","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-new-integration-in-epic-toolbox\/","title":{"rendered":"Five9 Launches New Integration in Epic Toolbox"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Five9 Launches New Integration in Epic Toolbox<\/b><\/p>\n<p class=\"bwalignc\"><i>New integration delivers faster hyper-personalized modern patient experiences without adding complexity for agents<\/i><\/p>\n<p>SAN RAMON, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nFive9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the launch of Five9 Fusion for Epic, an integration with Epic, one of the world\u2019s most widely used electronic health record (EHR) systems. This integration embeds advanced contact center capabilities directly into Epic, helping healthcare organizations deliver faster, more connected, and personalized patient experiences without adding complexity for agents.<\/p>\n<p>\nFive9, a leading Contact Center as a Service (CCaaS) vendor, has achieved a fully native, standards-based integration approved for Epic\u2019s Toolbox, marking a major step forward in healthcare communications technology. Developed in collaboration with leading healthcare providers and rigorously tested for reliability, security, and ease of use, the API-driven integration empowers agents to engage with patients seamlessly from a single screen.<\/p>\n<p>\n\u201cAdvancing patient engagement is no longer optional \u2013 it\u2019s essential for delivering better experiences and more effective care,\u201d said Andy Dignan, President, Five9. \u201cBy integrating intelligent contact center capabilities directly into Epic, Five9 is helping health systems break down long-standing barriers to access, reduce administrative burden, and create a seamless patient journey. This milestone reflects our commitment to driving innovation in healthcare communications, enabling providers to focus on what matters most: delivering exceptional care experiences at scale.\u201d<\/p>\n<p>\nFive9 Fusion for Epic streamlines workflows by uniting communication tools and Epic\u2019s electronic health record in a single, integrated experience. Instead of switching between multiple systems, agents can work within one environment \u2013 enabling faster patient service, simplified authentication, and a more seamless patient journey. Key features and benefits include:<\/p>\n<p>\nKey features and benefits include:<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Instant Patient Context on Every Call:<\/b> Inbound screen pops automatically display relevant patient information as soon as a call is received, allowing agents to deliver faster, more personalized service without switching between systems.\n<\/li>\n<li><b>One-Click Outbound Calling from Epic:<\/b> Agents can initiate calls directly from Epic modules like Cheers, Cadence, or Resolute, improving speed-to-contact, reducing manual dialing errors, and streamlining patient outreach.\n<\/li>\n<li><b>Built-In HIPAA-Compliant Call Recording Controls:<\/b> Pause and resume recording during sensitive interactions (e.g., payment processing) to protect patient privacy, maintain regulatory compliance, and simplify workflows \u2013 without the need for manual workarounds.\n<\/li>\n<\/ul>\n<p>\nFive9 meets Epic\u2019s recommended practices for Contact Center as a Service products and opens new possibilities for healthcare providers looking to elevate their contact center operations while maximizing their existing Epic investment.<\/p>\n<p>\nLearn more information on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Flanding%2Fagn%2Fepic&amp;esheet=54308243&amp;newsitemid=20250814318264&amp;lan=en-US&amp;anchor=Five9+Fusion+for+Epic+solutions+here&amp;index=1&amp;md5=fa42e8c86b63d61f1efebb4b1e8eb925\">Five9 Fusion for Epic solutions here<\/a>.<\/p>\n<p><b>About Five9<\/b><\/p>\n<p>\nFive9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it&#8217;s at the heart of every winning experience. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ffive9.com%2F&amp;esheet=54308243&amp;newsitemid=20250814318264&amp;lan=en-US&amp;anchor=www.five9.com&amp;index=2&amp;md5=7f2fc36f249450b74425797acc8f9b10\">www.five9.com<\/a>.<\/p>\n<p>\nEngage with us <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fx.com%2Ffive9&amp;esheet=54308243&amp;newsitemid=20250814318264&amp;lan=en-US&amp;anchor=%40Five9&amp;index=3&amp;md5=07dcb34cb615d1e2255c1ad4a64b5a18\">@Five9<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffive9&amp;esheet=54308243&amp;newsitemid=20250814318264&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=4&amp;md5=0a6e20f2b0b2ece321662fd532f22487\">LinkedIn<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FFive9Inc&amp;esheet=54308243&amp;newsitemid=20250814318264&amp;lan=en-US&amp;anchor=Facebook&amp;index=5&amp;md5=de9defea7da3d6ae76523c9b896a47c7\">Facebook<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.five9.com%2Fblog&amp;esheet=54308243&amp;newsitemid=20250814318264&amp;lan=en-US&amp;anchor=Blog&amp;index=6&amp;md5=9f7eec525b7055a71fe6f8506067de14\">Blog<\/a><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250814318264r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20250814318264\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250814318264\/en\/<\/a><\/span><\/p>\n<p>\nHannah Blackington<br \/>\n<br \/>Marketing Communications Director<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Press@five9.com\">Press@five9.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Health Technology VoIP Practice Management Health Technology Software Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250814318264\/en\/2371567\/3\/Five9-logo-2025-R-black.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Five9 Launches New Integration in Epic Toolbox New integration delivers faster hyper-personalized modern patient experiences without adding complexity for agents SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211; Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the launch of Five9 Fusion for Epic, an integration with Epic, one of the world\u2019s most widely used electronic health record (EHR) systems. This integration embeds advanced contact center capabilities directly into Epic, helping healthcare organizations deliver faster, more connected, and personalized patient experiences without adding complexity for agents. Five9, a leading Contact Center as a Service (CCaaS) vendor, has achieved a fully native, standards-based integration approved for Epic\u2019s Toolbox, marking a major step forward in healthcare communications technology. Developed in collaboration with leading healthcare &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-new-integration-in-epic-toolbox\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Five9 Launches New Integration in Epic Toolbox&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-875791","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Five9 Launches New Integration in Epic Toolbox - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/five9-launches-new-integration-in-epic-toolbox\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Five9 Launches New Integration in Epic Toolbox - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Five9 Launches New Integration in Epic Toolbox New integration delivers faster hyper-personalized modern patient experiences without adding complexity for agents SAN RAMON, Calif.&#8211;(BUSINESS WIRE)&#8211; Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the launch of Five9 Fusion for Epic, an integration with Epic, one of the world\u2019s most widely used electronic health record (EHR) systems. This integration embeds advanced contact center capabilities directly into Epic, helping healthcare organizations deliver faster, more connected, and personalized patient experiences without adding complexity for agents. Five9, a leading Contact Center as a Service (CCaaS) vendor, has achieved a fully native, standards-based integration approved for Epic\u2019s Toolbox, marking a major step forward in healthcare communications technology. 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