Top payroll solution providers automate nearly 70% of payroll processes and reduce costs by up to 71% through Gen AI and emerging technologies<\/i><\/p>\n
MIAMI–(BUSINESS WIRE<\/a>)–The Hackett Group, Inc.<\/a> (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) consultancy<\/a> and executive advisory<\/a> firm, has released its latest Digital World Class\u00ae<\/sup> Matrix, focusing on the payroll software marketplace. The report examines how enhanced user experience, automation and emerging technologies \u2013 such as agentic AI<\/a> and continuous calculation \u2013 are shaping the future of payroll processing globally.<\/p>\n \nThe research comes at a time when payroll organizations are grappling with rising demands. According to The Hackett Group\u2019s 2025 Payroll Key Issues Study, teams face a 7% increase in workload alongside a 2% decrease in budget. Faced with that challenge, payroll organizations are turning to software solutions that provide enhanced automation and Gen AI capabilities to alleviate operational pressure and ensure uninterrupted payroll delivery.<\/p>\n \nThe Payroll Software Digital World Class\u00ae<\/sup> Matrix provides an in-depth guide to the market\u2019s most impactful payroll technology providers, including how their solutions enhance payroll operations through advanced automation, continuous calculation, anomaly detection and more. The report evaluated 18 providers for their capabilities and value delivered to customers based on vendor briefings and extensive customer interviews across 26 different criteria.<\/p>\n \nCapability ratings assess a vendor\u2019s capacity to provide payroll solutions across critical operational areas, including automation, customization, analytics, compliance management, mobile enablement and earned wage access. They also assess core platform functionalities such as user interface quality, platform structure and data integration.<\/p>\n \nValue realization ratings assess a vendor\u2019s impact across key metrics for payroll performance, including implementation experience, cost reduction<\/a>, workload reduction, automation improvement, accuracy, employee onboarding, cycle time, process control, analytical forecasting, functional integration, overall satisfaction and business value, and pace of innovation.<\/p>\n \nThe findings are clear: payroll organizations engaging with advanced software providers are realizing significant value. End users report that on average 67% of their payroll process is fully automated, dramatically reducing workloads for payroll administrators. Additionally, 60% of end users report cost reductions for payroll processing.<\/p>\n \nLeading payroll vendors are innovating rapidly to take advantage of the latest technological advances, particularly in AI, to improve payroll processing outcomes. While some applications are still in the nascent stages for payroll, other use cases \u2013 such as conversational chatbots and enhanced employee self-service \u2013 are gaining traction. Top use cases identified include automation improvement, content generation and intelligent collaboration capabilities.<\/p>\n \nThe report also highlights the emergence of agentic AI \u2013 intelligent applications that can carry out multiple steps within a process autonomously. Early use cases are largely centered around compliance management and anomaly detection but are poised to expand even further over the next year. Other payroll software functions that are starting to see greater adoption include continuous calculation \u2013 which provides real-time gross-to-net processing \u2013 and earned wage access \u2013 which provides employees with easy access to their pay outside of traditional pay cycle processes.<\/p>\n \n\u201cPayroll is a critical element of operation for any business, and the margins for error are slim,\u201d said Matthew Merker, senior research director for HCM Market Intelligence at The Hackett Group\u00ae<\/sup>. \u201cPayroll organizations are constantly seeking new ways to stay ahead as workloads rise and budgets fall. Software providers that enhance automation, while introducing advanced capabilities like continuous calculation, are poised to take the lead in this highly competitive market.\u201d<\/p>\n \nUsing this comprehensive analysis, payroll professionals can make informed purchasing decisions that are aligned with the strategic priorities and critical metrics they seek to impact payroll outcomes.<\/p>\n \nPayroll Digital World Class\u00ae<\/sup> assessments are part of The Hackett Group\u2019s full 82-page report. The Payroll Digital World Class\u00ae<\/sup> assessments should be read in the context of the entire report. Download a complimentary summary of the payroll research with registration<\/a>. Contact us for inquiries about purchasing the full research report<\/a>.<\/p>\n \nThe Hackett Group\u00ae<\/sup> does not endorse any participant, vendor, product or service depicted in its research. This research should not be considered as advice that a buyer select only those participants based on their ranking or position on the The Hackett Group\u00ae<\/sup> Digital World Class\u00ae<\/sup> Matrix. You should not rely upon any material or information within this research as a basis for making any business, legal, financial or any other decisions. Any such reliance shall be solely at buyer\u2019s risk. The Hackett Group\u00ae<\/sup> research publications consist of the opinions of its research organization and should not be interpreted as factual statements. To the fullest extent permitted by law, The Hackett Group\u00ae<\/sup> disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability, suitability or fitness for a particular purpose. The information contained in this research is provided on an \u201cas-is\u201d basis with no guarantees of completeness, accuracy, usefulness or timeliness. The Hackett Group\u00ae<\/sup> assumes no responsibility or liability for damages of any kind arising from any information, data, content, materials, or references within its research, including but not limited to direct, indirect, incidental, consequential, special and punitive damages.<\/p>\n About The Hackett Group\u00ae<\/sup><\/b><\/p>\n \nThe Hackett Group, Inc. (NASDAQ: HCKT) is an IP and platform-based, Gen AI strategic consulting and executive advisory firm that enables Digital World Class\u00ae performance. Using AI XPLR\u2122 and ZBrain\u2122 \u2013 our ideation through implementation platforms \u2013 our experienced professionals help organizations realize the power of Gen AI and achieve quantifiable, breakthrough results, allowing us to be key architects of their Gen AI journey.<\/p>\n \nOur expertise is grounded in unparalleled best practices insights from benchmarking the world\u2019s leading businesses \u2013 including 97% of the Dow Jones Industrials, 90% of the Fortune 100, 70% of the DAX 40 and 51% of the FTSE 100. Visit us at www.thehackettgroup.com<\/a>.<\/p>\n Trademarks<\/b><\/p>\n \nThe Hackett Group\u00ae<\/sup>, quadrant logo, and Digital World Class\u00ae<\/sup> are the registered marks of The Hackett Group\u00ae<\/sup>.<\/p>\n Cautionary Statement Regarding \u201cForward-Looking\u201d Statements<\/b><\/p>\n \nThis release contains \u201cforward-looking\u201d statements within the meaning of Section 27A of the Securities Act of 1933 as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Statements including without limitation, words such as \u201cexpects,\u201d \u201canticipates,\u201d \u201cintends,\u201d \u201cplans,\u201d \u201cbelieves,\u201d \u201cseeks,\u201d \u201cestimates,\u201d or other similar phrases or variations of such words or similar expressions indicating, present or future anticipated or expected occurrences or outcomes are intended to identify such forward-looking statements. Forward-looking statements are not statements of historical fact and involve known and unknown risks, uncertainties and other factors that may cause the Company\u2019s actual results, performance or achievements to be materially different from the results, performance or achievements expressed or implied by the forward-looking statements. Factors that may impact such forward-looking statements include without limitation, the ability of The Hackett Group\u00ae<\/sup> to effectively market its digital transformation, our ability to transition our capabilities to support generative artificial intelligence (AI)-related consulting services and solutions and other consulting services, our ability to effectively integrate acquisitions into our operations, our ability to manage joint ventures and successfully cooperate with our joint venture partners, competition from other consulting and technology companies that may have or develop in the future, similar offerings, the commercial viability of The Hackett Group\u00ae<\/sup> and its services as well as other risk detailed in The Hackett Group\u2019s reports filed with the United States Securities and Exchange Commission. The Hackett Group\u00ae <\/sup>does not undertake any duty to update this release or any forward-looking statements contained herein.<\/p>\n View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20250708840524\/en\/<\/a><\/span><\/p>\n<\/p>\n
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