{"id":859436,"date":"2025-06-11T08:05:01","date_gmt":"2025-06-11T12:05:01","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/indiana-fever-pacers-sports-entertainment-tap-salesforce-to-scale-fan-engagement-with-agentic-ai\/"},"modified":"2025-06-11T08:05:01","modified_gmt":"2025-06-11T12:05:01","slug":"indiana-fever-pacers-sports-entertainment-tap-salesforce-to-scale-fan-engagement-with-agentic-ai","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/indiana-fever-pacers-sports-entertainment-tap-salesforce-to-scale-fan-engagement-with-agentic-ai\/","title":{"rendered":"Indiana Fever, Pacers Sports & Entertainment Tap Salesforce to Scale Fan Engagement with Agentic AI"},"content":{"rendered":"

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Indiana Fever, Pacers Sports & Entertainment Tap Salesforce to Scale Fan Engagement with Agentic AI<\/b><\/p>\n

The Fever is using Agentforce, Data Cloud, and Marketing Cloud to deliver more personalized experiences, helping to increase attendance, loyalty, and overall satisfaction with its fans<\/i><\/p>\n

SAN FRANCISCO–(BUSINESS WIRE<\/a>)–
\nSalesforce (NYSE: CRM), the world\u2019s #1 AI CRM, today announced that the Indiana Fever and its parent organization Pacers Sports & Entertainment (PS&E) are deploying Agentforce<\/a>, Salesforce\u2019s digital labor platform, to autonomously scale deeper, more personalized connections with their rapidly expanding fanbase and augment its marketing and sales teams with agentic AI<\/a>.<\/p>\n

\nIn 2024, the Indiana Fever set records<\/a> in viewership, game attendance, and digital engagement, selling the most game tickets in franchise history and leading to a 265% increase in attendance from the prior season. To build on their record-setting growth, the Fever sought a way to scale the creation and distribution of personalized marketing and sales content.<\/p>\n

\nWith Agentforce, the Fever will fuel targeted, intelligent engagement across multiple touch points while scaling operations through AI automation. Salesforce Data Cloud<\/a>, which unifies previously siloed data, will create comprehensive fan profiles that include recent Fever ticket purchases, merchandise transactions, and service requests. Using Agentforce in Marketing Cloud<\/a>, the Fever can then leverage this rich data to autonomously craft individualized email campaigns tailored to each fan’s preferences and actions. The system can analyze contact records and automatically generate marketing or sales recommendations using transactional, behavioral, and demographic insights. For instance, Agentforce might alert sales reps about upcoming fan birthdays with suggested discount codes, notify customers when their favorite player’s jersey restocks, or promote games featuring preferred matchups \u2014 all without manual intervention.<\/p>\n

\n“We are building the most valuable database in professional sports, and this partnership with Salesforce is a significant step in that direction,\u201d said Joey Graziano, EVP, Strategy & New Business Ventures, Pacers Sports & Entertainment. \u201cAgentforce will help us enhance how we engage with our fanbase<\/a> by offering personalized recommendations at scale, unlocking new opportunities for the Indiana Fever and the entire PS&E ecosystem.”<\/p>\n

\n\u201cThe Indiana Fever and PS&E are seizing a pivotal moment, and Salesforce is the ideal partner to help them forge deeper, more meaningful connections with its rapidly expanding fanbase,” said Adam Evans, SVP Product, Salesforce. “By harnessing the power of the deeply unified Salesforce Platform, the Fever is setting a new standard for understanding and nurturing fans in the WNBA and in sports writ-large.”<\/p>\n

What\u2019s next<\/b><\/p>\n

\nAs PS&E\u2019s database continues to grow, Data Cloud will help the organization to unify customer data<\/a> across all properties \u2014 including the Indiana Fever, the Indiana Pacers, the Gainbridge Fieldhouse event venue, online stores, multiple POS systems and ticketing platforms, and more. In the future, PS&E also anticipates using Agentforce to help power its fan-centric \u201cONE loyalty program,\u201d with the aim of creating a unified app where fans can view, manage, track, and interact with every touch point across all PS&E properties and channels.<\/p>\n

More information:<\/b><\/p>\n