{"id":859342,"date":"2025-06-11T05:03:04","date_gmt":"2025-06-11T09:03:04","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/freshworks-advances-its-agentic-ai-platform-to-uncomplicate-service-software-for-companies-big-and-small\/"},"modified":"2025-06-11T05:03:04","modified_gmt":"2025-06-11T09:03:04","slug":"freshworks-advances-its-agentic-ai-platform-to-uncomplicate-service-software-for-companies-big-and-small","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/freshworks-advances-its-agentic-ai-platform-to-uncomplicate-service-software-for-companies-big-and-small\/","title":{"rendered":"Freshworks Advances its Agentic AI Platform To Uncomplicate Service Software For Companies Big and Small"},"content":{"rendered":"

\nNew agentic capabilities resolve service requests autonomously, deliver real-time insights and simplify the deployment of AI agents for support teams
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SAN MATEO, Calif., June 11, 2025 (GLOBE NEWSWIRE) — Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh<\/u><\/a> event, Freshworks<\/u><\/a> (NASDAQ: FRSH) unveiled the next generation of its Freddy Agentic AI Platf<\/u>orm<\/u><\/a>, a connected, intelligent, continuously learning system of AI agents that don\u2019t just reply to service questions, but can resolve them. Whether it\u2019s processing an insurance claim, updating a payroll record, or booking a new shipment, Freddy AI now takes action across the applications businesses already use.<\/p>\n

The company also introduced the Freddy AI Agent Studio<\/u><\/a>, a no-code platform that simplifies the creation and deployment of autonomous AI agents, making it easier for businesses to scale customer support. Freddy AI Agent Studio helps relieve service teams of endless ticket handoffs, delayed resolutions, and frustrated users due to outdated automations. New, easy to deploy AI agents can think, reason and act to resolve many customer queries from start to finish, giving human agents more time to handle more complex customer challenges.<\/p>\n

\u201cWe’re on a mission to uncomplicate the most grueling and repetitive work that IT service and customer support teams face every day,” said Dennis Woodside, CEO of Freshworks. <\/strong>\u201cJust like our core software, Freddy Agentic AI gets up and running fast and delivers immediate value\u2014serving as a business accelerator, not another overcomplicated project. Our customers are seeing real results, such as improved CSAT scores, faster resolution times, and lower operational costs.”<\/p>\n

\n From Insights to Action: A New Standard for AI at Work<\/strong>\n <\/p>\n

What makes the Freddy Agentic AI Platform truly impactful is its ability to help customer and employee service teams act faster to deliver results. AI agents aren\u2019t just answering questions \u2014 they\u2019re resolving requests, completing actions across multiple applications, identifying root causes, and recommending next steps. These capabilities span a wide range of use cases, including order tracking, account modifications, appointment and flight booking, payments and subscriptions, loyalty rewards management, and many more common support requests within retail, travel, financial services, manufacturing, and software industries. All of it can happen autonomously, so teams spend less time on mundane tasks and more time on work that matters.<\/p>\n

New capabilities available to customers within the Freddy Agentic AI Platform include:<\/p>\n

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\n Freddy AI Agent Studio: More productive agents, happier customers<\/em>
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Freshworks is rolling out the Freddy AI Agent Studio, an integrated set of capabilities to uncomplicate how customer service teams build, test, and launch AI Agents in minutes by a support team member without technical expertise. AI agents can be taught unique skills to autonomously take actions like issuing a refund, checking order status, or updating a customer record.<\/p>\n

Highlights of the AI Agent Studio include:<\/p>\n