{"id":859064,"date":"2025-06-10T09:31:54","date_gmt":"2025-06-10T13:31:54","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/"},"modified":"2025-06-10T09:31:54","modified_gmt":"2025-06-10T13:31:54","slug":"global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/","title":{"rendered":"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025"},"content":{"rendered":"<h2>\nOrganizations are prioritizing AI for CX insights and analytics, while security and ethics top the list of concerns<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p>WASHINGTON, June  10, 2025  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=3iZutmYo04pWpolKnzjXJtb13FUveduIC-H8A46Z4qeaj98mGo1Gk31j-skq2UzjpZDG5PjMLUvL4ZOVVlKuSrGC9ADNJ5z-lUBqHaIwVi9cLdISg5K7HhWWnKDnKGbDsNXavRgwdWizJ3JldCOiKmqIw9y0O00Xo0Tcu2ec_e6SR6r4UwzZxpexCuGfvT_dTlJzghNTRN54ABRwsyXvDQCZOXNulGiqzL06dobVrC5XjiLM3kBEFliBaO3eFNg9ZzHjUkX8IyAyYJtaNdaT8DNuk6L9UQyQx_-uEzI9fWr1RvOCLsB9zwIss9uevdtVw019wuLugY1_GhjZSCuKT1NwUG5U59OJGdMi6YcrAVA=\" rel=\"nofollow\" target=\"_blank\"><u>ibex<\/u><\/a>\u00a0(NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the results of a new global survey, conducted by <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=tTpm2yrb-yfRfYBdZAxq7mNOu4n4F1eh1m6et8w4Cbg8XXdYA2zCUwf_CKFgAABrcy1op4qKx8WuEkz3WQRLco3kgJ9U15gJpIxXD2g7-Bg=\" rel=\"nofollow\" target=\"_blank\">Ryan Strategic Advisory<\/a>, which reveals that artificial intelligence is quickly becoming a core focus for customer experience (CX) leaders around the world. The survey found that 81% of global CX executives are planning to integrate AI technologies into their contact centers this year.<\/p>\n<p>\u201cThe results of this year\u2019s survey indicate that there is wholesale buy-in for AI among enterprise contact center leaders,\u201d said Peter Ryan, head of Ryan Strategic Advisory. \u201cThe reality is that no one running a sophisticated, quality-driven CX operation can hide from this innovative technology \u2013 better to embrace it now and leverage its considerable advantages from both operational and front-line delivery angles.\u201d<\/p>\n<p>The survey captured insights from 819 enterprise executives with strategic decision-making authority over contact centers. The findings underscore the importance for BPO providers to align their AI offerings with the specific needs of enterprises. With over 80% of respondents aiming to expand the reach of AI within their operations, demand is surging not only for innovative solutions, but also for the talent and expertise to deploy AI effectively.<\/p>\n<p>\u201cThis new research confirms what we\u2019ve been seeing across the board\u2014AI is a game changer and rapidly becoming an essential tool for modern CX operations,\u201d said Andy Wilkens, Chief Technology Officer at ibex. \u201cWhat\u2019s particularly encouraging is seeing the sophisticated understanding executives now have about AI\u2019s potential applications. They recognize the need to balance the transformative value with security and ethical concerns around these technologies, which underscores the need for thoughtful AI deployment. At ibex, we\u2019re deploying transformational AI solutions that address the specific priorities of CX executives while providing the security, compliance and domain expertise needed for long-term success.\u201d<\/p>\n<p>When asked to rate AI\u2019s most valuable applications on a scale from one to five, respondents highlighted CX insights and analytics (4.3 out of 5) and real-time agent assistance (4.0 out of 5) as the areas where AI has the most benefit.<\/p>\n<p>The survey also identified key concerns regarding AI implementation. Security and privacy issues topped the list with 50% of respondents ranking these among their top concerns, closely followed by the ethical use of AI at 49%. Quality matters registered moderate concern at 35%, while development process bias (29%) and limited knowledge about AI tools (16%) were less pressing worries.<\/p>\n<p>\n        <strong><br \/>\n          <u>About ibex<\/u><br \/>\n        <\/strong><br \/>\n        <br \/>ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world\u2019s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.<\/p>\n<p>ibex leverages its diverse global team of more than 31,000 employees together with industry-leading technology, including the AI-powered <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=dDtQjefGzpNuUOyYlNCAZsX8DnAWCADOYoXWGe3OG23pdqgqMbG5xOEovBy1pLloBzhCO9c5WXYVuNU4IHUsxhzwHCSiIWopZA106DhRnxQ=\" rel=\"nofollow\" target=\"_blank\"><u>ibex Wave iX<\/u><\/a> solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=5AEkhK8jvUw2SfM8fSN2p1kJr5QMCScYHgI9RL5zUfqga8qaFz01PF4HHosfysHB\" rel=\"nofollow\" target=\"_blank\"><u>ibex.co<\/u><\/a> and connect with us on <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=IpWT_fon1KwhtTyph3IFqSKKlR24ElftY_tSzQs6TR6TJtgAy_ZdCDroVkV5s63henV474qSvOsz92rvCUt_-N2SCRwpTv6wP1EpUci-HFY=\" rel=\"nofollow\" target=\"_blank\"><u>LinkedIn<\/u><\/a>.<\/p>\n<p>\n        <strong><br \/>\n          <u>Media Contact:<\/u><br \/>\n        <\/strong><br \/>\n        <br \/>Dan Burris<br \/>ibex<br \/>Daniel.Burris@ibex.co<\/p>\n<p>A photo accompanying this announcement is available at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=UWrrq66PPwE59QhZgTeaQdifOAB6f1Ei4A0kPaHz35LlSir3n3myh7G0igG1Gnf5XChHt7L3hfynIvRP-cB1MbfnHjJSs4A74saIpCEsE9aK7TZQfXOKZjCQa8bIz3ncWUshKTsvoitjVX9gPCteJSEXNyTcOKJ_6IRqKr48sQp5t4mlDkxyyWIwohsfltMgx0DfjdQHY_PM-O_wa39WcUIZ_cO5mWCsBSo8Kn2DtDqhJHVGsdS4pJqQ8nd2Uph5rWACyDKGatVQOOFh-9C3TA==\" rel=\"nofollow\" target=\"_blank\">https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/ca22c039-2c20-4b5e-b8ce-cab9825e7201<\/a>.<\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/Y2RhMDhjZWQtNTNmNi00Y2I4LTgzM2YtOWUzZTgwMjM5MGFlLTExMDY2MTctMjAyNS0wNi0xMC1lbg==\/tiny\/Ibex-Limited.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Organizations are prioritizing AI for CX insights and analytics, while security and ethics top the list of concerns WASHINGTON, June 10, 2025 (GLOBE NEWSWIRE) &#8212; ibex\u00a0(NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the results of a new global survey, conducted by Ryan Strategic Advisory, which reveals that artificial intelligence is quickly becoming a core focus for customer experience (CX) leaders around the world. The survey found that 81% of global CX executives are planning to integrate AI technologies into their contact centers this year. \u201cThe results of this year\u2019s survey indicate that there is wholesale buy-in for AI among enterprise contact center leaders,\u201d said Peter Ryan, head of &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-859064","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025 - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025 - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Organizations are prioritizing AI for CX insights and analytics, while security and ethics top the list of concerns WASHINGTON, June 10, 2025 (GLOBE NEWSWIRE) &#8212; ibex\u00a0(NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the results of a new global survey, conducted by Ryan Strategic Advisory, which reveals that artificial intelligence is quickly becoming a core focus for customer experience (CX) leaders around the world. The survey found that 81% of global CX executives are planning to integrate AI technologies into their contact centers this year. \u201cThe results of this year\u2019s survey indicate that there is wholesale buy-in for AI among enterprise contact center leaders,\u201d said Peter Ryan, head of &hellip; Continue reading &quot;Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-10T13:31:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025\",\"datePublished\":\"2025-06-10T13:31:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/\"},\"wordCount\":595,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/\",\"name\":\"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025 - Market Newsdesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=\",\"datePublished\":\"2025-06-10T13:31:54+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=\",\"contentUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\",\"name\":\"Market Newsdesk\",\"description\":\"Latest Business News in Real Time\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\",\"name\":\"Newsdesk\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"caption\":\"Newsdesk\"},\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/author\\\/newsdesk\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025 - Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/","og_locale":"en_US","og_type":"article","og_title":"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025 - Market Newsdesk","og_description":"Organizations are prioritizing AI for CX insights and analytics, while security and ethics top the list of concerns WASHINGTON, June 10, 2025 (GLOBE NEWSWIRE) &#8212; ibex\u00a0(NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the results of a new global survey, conducted by Ryan Strategic Advisory, which reveals that artificial intelligence is quickly becoming a core focus for customer experience (CX) leaders around the world. The survey found that 81% of global CX executives are planning to integrate AI technologies into their contact centers this year. \u201cThe results of this year\u2019s survey indicate that there is wholesale buy-in for AI among enterprise contact center leaders,\u201d said Peter Ryan, head of &hellip; Continue reading \"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/","og_site_name":"Market Newsdesk","article_published_time":"2025-06-10T13:31:54+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025","datePublished":"2025-06-10T13:31:54+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/"},"wordCount":595,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/","name":"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025 - Market Newsdesk","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/#primaryimage"},"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=","datePublished":"2025-06-10T13:31:54+00:00","author":{"@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"breadcrumb":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/#primaryimage","url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY=","contentUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTQ2NTgxNyM2OTgwMjQ0IzIwOTUwNDY="},{"@type":"BreadcrumbList","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/global-survey-reveals-81-of-enterprise-cx-leaders-plan-to-deploy-ai-in-2025\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.marketnewsdesk.com\/"},{"@type":"ListItem","position":2,"name":"Global Survey Reveals 81% of Enterprise CX Leaders Plan to Deploy AI in 2025"}]},{"@type":"WebSite","@id":"https:\/\/www.marketnewsdesk.com\/#website","url":"https:\/\/www.marketnewsdesk.com\/","name":"Market Newsdesk","description":"Latest Business News in Real Time","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.marketnewsdesk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979","name":"Newsdesk","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","caption":"Newsdesk"},"url":"https:\/\/www.marketnewsdesk.com\/index.php\/author\/newsdesk\/"}]}},"_links":{"self":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/859064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/comments?post=859064"}],"version-history":[{"count":0,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/859064\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/media?parent=859064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/categories?post=859064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/tags?post=859064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}