{"id":858979,"date":"2025-06-10T08:57:26","date_gmt":"2025-06-10T12:57:26","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/"},"modified":"2025-06-10T08:57:26","modified_gmt":"2025-06-10T12:57:26","slug":"genpact-research-uncovers-ais-untapped-potential-in-insurance","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/","title":{"rendered":"Genpact Research Uncovers AI&#8217;s Untapped Potential in Insurance"},"content":{"rendered":"<div class=\"xn-newslines\">\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<p class=\"prntac\">\n        <i>Findings reveal significant AI adoption in insurance, but governance, change management, and lack of AI fluency limit growth and improved customer experiences<\/i>\n      <\/p>\n<p>\n        <span class=\"legendSpanClass\"><br \/>\n          <span class=\"xn-location\">NEW YORK<\/span><br \/>\n        <\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">June 10, 2025<\/span><\/span> \/PRNewswire\/ &#8212; Genpact (NYSE: G), an advanced technology services and solutions company, in collaboration with Amazon Web Services (AWS), today released a new report, <b>Harness the winds of change: How to scale AI and build trust in insurance<i>.<\/i><\/b>With 69% of insurance companies having deployed AI but only 36% of US customers seeing an improved digital experience, the report underscores how the insurance industry still needs to scale AI to meet evolving customer expectations and accelerate growth. It also provides a strategic blueprint for overcoming adoption barriers to unlock AI&#8217;s transformative potential.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder1\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/2490373\/Genpact_Logo.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/2490373\/Genpact_Logo.jpg\" title=\"Genpact Logo (PRNewsfoto\/Genpact)\" alt=\"Genpact Logo (PRNewsfoto\/Genpact)\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p>\n        <b>To explore the full report, click <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4445739-1&amp;h=2371760575&amp;u=https%3A%2F%2Fwww.genpact.com%2Finsight%2Fhow-to-scale-and-build-trust-in-insurance&amp;a=here\" target=\"_blank\" rel=\"nofollow\">here<\/a>.<\/b>\n      <\/p>\n<p>&#8220;We conducted this study to shed light on the untapped potential of AI in the insurance sector,&#8221; said <b><span class=\"xn-person\">Adil Ilyas<\/span>, Global Business Leader, Insurance, Genpact.<\/b> &#8220;While many insurers have made strides in adopting AI, significant opportunities remain to scale its impact. By aligning AI strategies with customer expectations and operational goals, insurers can drive innovation, build trust, and create a more resilient future for their businesses.&#8221;\u00a0<\/p>\n<p>The research draws on surveys of global senior insurance executives and US customers, highlighting AI&#8217;s impact, challenges, and opportunities in the insurance sector.<\/p>\n<p>\n        <b>Key findings<\/b>\n      <\/p>\n<ul type=\"disc\">\n<li>\n          <b>Wide adoption, limited impact on customers:<\/b><br \/>\n          <br \/>\n          <span>While 69% of respondents report that their companies are using AI, only 36% of US consumers feel their digital experiences have improved in the last two years, revealing an opportunity to align internal effort with external outcomes. Trust in the accuracy of AI-driven insurance quotes remains low, with 59% of consumers preferring live agents over AI, especially during crises.<\/p>\n<p><\/span>\n        <\/li>\n<li>\n          <b>Most respondents have yet to see AI&#8217;s full potential:<br \/><\/b>62% of respondents believe competitive advantage will come from greater efficiency in high-volume tasks, while only 30% expect it from high-complexity tasks, and just 8% from using AI for growth or monetization. This suggests that AI capabilities are being underused.<\/p>\n<\/li>\n<li>\n          <b>Tech isn&#8217;t the biggest AI hurdle:\u00a0<br \/><\/b>Scaling AI faces challenges beyond technology. At 49%, and unlike past technology waves, governance and oversight are proving to be more significant challenges for insurers. Data privacy at 62% and regulatory differences across jurisdictions at 42% are concerns that exacerbate the problem, creating a landscape where a one-size-fits-all strategy simply doesn&#8217;t work. Proofs of concept may succeed in one area but fail elsewhere, requiring insurers to rethink their approaches.<\/p>\n<\/li>\n<li>\n          <b>AI fluency gap in the workforce<\/b><br \/>\n          <br \/>Despite growing investment in training and partnerships, only 2% of insurance executives report that nearly all their team members are AI fluent. In fact, 69% say that either very few team members \u2013 or at best some \u2013 are AI fluent. This talent shortfall significantly limits the industry&#8217;s ability to scale AI effectively.<\/li>\n<\/ul>\n<p>&#8220;The report highlights an industry poised for transformation, where scaling AI effectively can redefine customer experiences and build lasting trust,&#8221; <b>said <span class=\"xn-person\">Yasir Andrabi<\/span>,<\/b><b>\u00a0Agentic AI Leader, Insurance, Genpact<\/b>. &#8220;With decades of experience designing and managing end-to-end processes and collaborating with insurers around the world, Genpact is uniquely positioned to help carriers navigate their AI journeys. We are driving transformative outcomes and positioning our clients for long-term success in a competitive industry.&#8221;<\/p>\n<p>\n        <b>A strategic blueprint to scale AI<\/b>\u00a0<\/p>\n<p>To support this transformation, the report proposes a six-point strategic blueprint for insurers to successfully scale AI: strengthening data foundations, building partnerships, empowering people, designing for scale, balancing governance and risk, and prioritizing business outcomes.<\/p>\n<p>Leveraging its proven methodologies and commitment to advanced technology innovation, Genpact empowers insurers to implement these strategies effectively, enabling them to redefine customer experiences and build lasting trust in an evolving industry.<\/p>\n<p>\n        <b>Discover more<\/b>\n      <\/p>\n<p>Explore the state of AI adoption in insurance and practical guidance to overcome barriers, fuel innovation, and enhance customer value. <b>Read the full report <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4445739-1&amp;h=2371760575&amp;u=https%3A%2F%2Fwww.genpact.com%2Finsight%2Fhow-to-scale-and-build-trust-in-insurance&amp;a=here\" target=\"_blank\" rel=\"nofollow\">here<\/a>.<\/b><\/p>\n<p>For more information about Genpact&#8217;s work across the <b>insurance industry<\/b>, click <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4445739-1&amp;h=1527332246&amp;u=https%3A%2F%2Fwww.genpact.com%2Findustries%2Finsurance&amp;a=here\" target=\"_blank\" rel=\"nofollow\">here<\/a>.<\/p>\n<p>\n        <b>Methodology<\/b>\n      <\/p>\n<p>The study surveyed 200 senior insurance executives worldwide and 1,000 US insurance customers, providing dual perspectives on AI&#8217;s impact. It also included in-depth interviews with 16 C-level executives, offering a deeper understanding of the challenges and opportunities shaping the industry.\u2003<\/p>\n<p>\n        <b>About Genpact<br \/><\/b>Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions \u2013 we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.\u00a0 Get to know us at\u00a0<u><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4445739-1&amp;h=2500252336&amp;u=http%3A%2F%2Fwww.genpact.com%2F&amp;a=genpact.com%C2%A0\" target=\"_blank\" rel=\"nofollow\">genpact.com\u00a0<\/a><\/u>and on\u00a0<u><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4445739-1&amp;h=3168889843&amp;u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgenpact%2Fmycompany%2F&amp;a=LinkedIn\" target=\"_blank\" rel=\"nofollow\">LinkedIn<\/a><\/u>,\u00a0<u><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4445739-1&amp;h=216391101&amp;u=https%3A%2F%2Ftwitter.com%2Fgenpact&amp;a=X\" target=\"_blank\" rel=\"nofollow\">X<\/a><\/u>,\u00a0<u><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4445739-1&amp;h=1230709614&amp;u=https%3A%2F%2Fwww.youtube.com%2Fuser%2FGenpactLtd&amp;a=YouTube\" target=\"_blank\" rel=\"nofollow\">YouTube<\/a><\/u>, and\u00a0<u><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4445739-1&amp;h=754002887&amp;u=https%3A%2F%2Fwww.facebook.com%2FProudToBeGenpact%2F&amp;a=Facebook\" target=\"_blank\" rel=\"nofollow\">Facebook<\/a><\/u>.\u00a0<\/p>\n<p>\n        <b>MEDIA CONTACTS:<\/b>\n      <\/p>\n<p>\n        <b><br \/>\n          <span class=\"xn-person\">Sue Martenson<\/span><br \/>\n          <br \/>\n        <\/b><br \/>\n        <i>Genpact Media Relations<br \/><\/i><br \/>\n        <i>978-905-9582<br \/><\/i><br \/>\n        <i><br \/>\n          <u><br \/>\n            <a href=\"mailto:susan.martenson@genpact.com\" target=\"_blank\" rel=\"nofollow\">susan.martenson@genpact.com<\/a><br \/>\n          <\/u><br \/>\n        <\/i>\n      <\/p>\n<p>\u00a0<\/p>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=NY06734&amp;sd=2025-06-10\" \/> View original content to download multimedia:<a id=\"PRNURL\" rel=\"nofollow\" href=\"https:\/\/www.prnewswire.com\/news-releases\/genpact-research-uncovers-ais-untapped-potential-in-insurance-302477327.html\" target=\"_blank\">https:\/\/www.prnewswire.com\/news-releases\/genpact-research-uncovers-ais-untapped-potential-in-insurance-302477327.html<\/a><\/p>\n<p>SOURCE  Genpact<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=NY06734&amp;Transmission_Id=202506100805PR_NEWS_USPR_____NY06734&amp;DateId=20250610\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PR Newswire Findings reveal significant AI adoption in insurance, but governance, change management, and lack of AI fluency limit growth and improved customer experiences NEW YORK , June 10, 2025 \/PRNewswire\/ &#8212; Genpact (NYSE: G), an advanced technology services and solutions company, in collaboration with Amazon Web Services (AWS), today released a new report, Harness the winds of change: How to scale AI and build trust in insurance.With 69% of insurance companies having deployed AI but only 36% of US customers seeing an improved digital experience, the report underscores how the insurance industry still needs to scale AI to meet evolving customer expectations and accelerate growth. It also provides a strategic blueprint for overcoming adoption barriers to unlock AI&#8217;s transformative &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Genpact Research Uncovers AI&#8217;s Untapped Potential in Insurance&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-858979","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Genpact Research Uncovers AI&#039;s Untapped Potential in Insurance - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Genpact Research Uncovers AI&#039;s Untapped Potential in Insurance - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"PR Newswire Findings reveal significant AI adoption in insurance, but governance, change management, and lack of AI fluency limit growth and improved customer experiences NEW YORK , June 10, 2025 \/PRNewswire\/ &#8212; Genpact (NYSE: G), an advanced technology services and solutions company, in collaboration with Amazon Web Services (AWS), today released a new report, Harness the winds of change: How to scale AI and build trust in insurance.With 69% of insurance companies having deployed AI but only 36% of US customers seeing an improved digital experience, the report underscores how the insurance industry still needs to scale AI to meet evolving customer expectations and accelerate growth. 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/","og_locale":"en_US","og_type":"article","og_title":"Genpact Research Uncovers AI's Untapped Potential in Insurance - Market Newsdesk","og_description":"PR Newswire Findings reveal significant AI adoption in insurance, but governance, change management, and lack of AI fluency limit growth and improved customer experiences NEW YORK , June 10, 2025 \/PRNewswire\/ &#8212; Genpact (NYSE: G), an advanced technology services and solutions company, in collaboration with Amazon Web Services (AWS), today released a new report, Harness the winds of change: How to scale AI and build trust in insurance.With 69% of insurance companies having deployed AI but only 36% of US customers seeing an improved digital experience, the report underscores how the insurance industry still needs to scale AI to meet evolving customer expectations and accelerate growth. It also provides a strategic blueprint for overcoming adoption barriers to unlock AI&#8217;s transformative &hellip; Continue reading \"Genpact Research Uncovers AI&#8217;s Untapped Potential in Insurance\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/","og_site_name":"Market Newsdesk","article_published_time":"2025-06-10T12:57:26+00:00","og_image":[{"url":"https:\/\/mma.prnewswire.com\/media\/2490373\/Genpact_Logo.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Genpact Research Uncovers AI&#8217;s Untapped Potential in Insurance","datePublished":"2025-06-10T12:57:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/"},"wordCount":779,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/#primaryimage"},"thumbnailUrl":"https:\/\/mma.prnewswire.com\/media\/2490373\/Genpact_Logo.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/genpact-research-uncovers-ais-untapped-potential-in-insurance\/","name":"Genpact Research Uncovers AI's Untapped Potential in Insurance - 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