{"id":858417,"date":"2025-06-09T08:03:52","date_gmt":"2025-06-09T12:03:52","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/opengear-unveils-integrated-support-platform-to-empower-always-on-infrastructure\/"},"modified":"2025-06-09T08:03:52","modified_gmt":"2025-06-09T12:03:52","slug":"opengear-unveils-integrated-support-platform-to-empower-always-on-infrastructure","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/opengear-unveils-integrated-support-platform-to-empower-always-on-infrastructure\/","title":{"rendered":"Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistcircle { list-style-type: circle }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure<\/b><\/p>\n<p class=\"bwalignc\"><i>New integrated support model offers embedded protection, SLA-backed tiers, and simplified ownership \u2014 previewing at Cisco Live 2025<\/i><\/p>\n<p>SAN DIEGO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fopengear.com%2F&amp;esheet=54270304&amp;newsitemid=20250609348748&amp;lan=en-US&amp;anchor=Opengear&amp;index=1&amp;md5=c499d8c4565719eaf976e2379073933f\">Opengear<\/a>, a Digi International company (NASDAQ: DGII, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.digi.com%2F&amp;esheet=54270304&amp;newsitemid=20250609348748&amp;lan=en-US&amp;anchor=www.digi.com&amp;index=2&amp;md5=b8a93837dfd867270f07b61b3755487a\">www.digi.com<\/a>) and provider of secure and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fopengear.com%2Fsolution%2Fsmart-out-band-management&amp;esheet=54270304&amp;newsitemid=20250609348748&amp;lan=en-US&amp;anchor=Smart+Out+of+Band%26%238482%3B+management+solutions&amp;index=3&amp;md5=4cae0d5b38ed5e6afc853eb095391de8\"><i>Smart<\/i> Out of Band\u2122 management solutions<\/a>, today announced a major transformation in how organizations buy, deploy, and maintain their network infrastructure.<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20250609348748\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250609348748\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250609348748\/en\/2491389\/4\/Opengear_Foundation_Thumbnail.jpg\" alt=\"Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure.\" \/><\/p>\n<p style=\"font-size:85%\">Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure.<\/p>\n<\/div>\n<p>\nBeginning this month, every new Opengear appliance will ship with five years of built-in hardware coverage and inclusive SLA-backed support. This shift turns support into a strategic asset, enabling IT leaders to plan more confidently, reduce risk, and simplify the path to network resilience.<\/p>\n<p>\n\u201cThis marks a meaningful evolution in the way we support our customers,\u201d said Patrick Quirk, President and General Manager, Opengear. \u201cWe\u2019re delivering peace of mind through smarter coverage, flexible service options, and a consistent, long-term ownership experience. This is a foundational shift to help our customers scale resiliently and predictably.\u201d<\/p>\n<p><b>Built-In Support, Tailored for Modern IT<\/b><\/p>\n<p>\nWith today\u2019s infrastructure under constant pressure to deliver uptime, Opengear\u2019s support model takes the guesswork out of ownership and scales with operational needs.<\/p>\n<ul class=\"bwlistdisc\">\n<li><strong>Five years, standard<\/strong>: Every new Opengear device comes with 5 years of hardware protection \u2014 no forms, no added cost, no surprises\n<\/li>\n<li><strong>Two SLA-backed support tiers<\/strong>:\n<ul class=\"bwlistcircle\">\n<li><strong>Foundation<\/strong>: 8&#215;5 support, advanced hardware replacement, and guaranteed response SLAs\n<\/li>\n<li><strong>Premium<\/strong>: 24x7x365 coverage, accelerated escalation, senior technical experts, and \u2014 for enterprise customers \u2014 dedicated advocates and 60 hours of annual professional services\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Simplified purchasing<\/strong>: By requiring support on all new appliances and standardizing SKUs, Opengear eliminates quoting complexity and aligns long-term total cost of ownership (TCO)\n<\/li>\n<\/ul>\n<p><strong>See It First at Cisco Live 2025<\/strong><\/p>\n<p>\nOpengear will showcase its integrated support platform at <strong>Cisco Live 2025<\/strong>, June 8-12<strong> in San Diego<\/strong>. Attendees are invited to:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nConnect with Opengear product leaders and spokespeople<\/p>\n<\/li>\n<li>\nExplore how integrated support is embedded across Opengear appliances<\/p>\n<\/li>\n<li>\nLearn about the differences between <strong>Foundation<\/strong> and <strong>Premium<\/strong> support tiers in live discussions and guided walkthroughs<\/p>\n<\/li>\n<\/ul>\n<p>\nOr you can visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fopengear.com%2Fsupport_solution%2F&amp;esheet=54270304&amp;newsitemid=20250609348748&amp;lan=en-US&amp;anchor=www.opengear.com%2Fsupport_solution%2F&amp;index=4&amp;md5=6a387e1b20a26a4dd8f3a783c0e5a1eb\">www.opengear.com\/support_solution\/<\/a>.<\/p>\n<p><b>About Opengear<\/b><\/p>\n<p>\nOpengear, a Digi International company, delivers secure, resilient access and automation to support critical IT infrastructure on the First Day, Worst Day, and Every Day. Through presence and proximity, Opengear solutions enable provisioning, orchestration, and remote management of network devices through innovative Lighthouse central management software and a wide range of appliances. Opengear solutions are trusted by global organizations across financial, digital communications, retail, and manufacturing sectors. The company is headquartered in Utah, with an R&amp;D center in Brisbane, Australia. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.opengear.com%2F&amp;esheet=54270304&amp;newsitemid=20250609348748&amp;lan=en-US&amp;anchor=www.opengear.com%2F&amp;index=5&amp;md5=fc628d0e08af730d64f4c7eff426ddcb\">www.opengear.com\/<\/a>.<\/p>\n<p><b>About Digi International<\/b><\/p>\n<p>\nDigi International (NASDAQ: DGII) is a leading global provider of IoT connectivity products, services and solutions. It helps companies create next-generation connected products and deploy and manage critical communications infrastructures in demanding environments with high levels of security and reliability. Founded in 1985, Digi has helped customers connect more than 100 million things and counting. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.digi.com&amp;esheet=54270304&amp;newsitemid=20250609348748&amp;lan=en-US&amp;anchor=www.digi.com&amp;index=6&amp;md5=2fc0c07facf1215fde223598f791be81\">www.digi.com<\/a>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250609348748r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20250609348748\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250609348748\/en\/<\/a><\/span><\/p>\n<p><b>Opengear Media Contact<br \/>\n<\/b><br \/>Peter Ramsay \/ Lora Metzner<br \/>\n<br \/>Global Results Communications<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:open@globalresultspr.com\">open@globalresultspr.com<br \/>\n<\/a><br \/>+1 949.307.5908<\/p>\n<p><b>KEYWORDS:<\/b> North America United States Asia Pacific Europe Canada California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Data Management Technology IOT (Internet of Things) Security Other Technology Software Networks Internet Mobile\/Wireless Hardware Electronic Design Automation<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250609348748\/en\/2491389\/3\/Opengear_Foundation_Thumbnail.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure.<\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250609348748\/en\/2491388\/3\/Digi-Opengear-Logo-Color.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure New integrated support model offers embedded protection, SLA-backed tiers, and simplified ownership \u2014 previewing at Cisco Live 2025 SAN DIEGO&#8211;(BUSINESS WIRE)&#8211;Opengear, a Digi International company (NASDAQ: DGII, www.digi.com) and provider of secure and Smart Out of Band\u2122 management solutions, today announced a major transformation in how organizations buy, deploy, and maintain their network infrastructure. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20250609348748\/en\/ Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure. Beginning this month, every new Opengear appliance will ship with five years of built-in hardware coverage and inclusive SLA-backed support. This shift turns support into a strategic asset, enabling IT leaders to plan more confidently, reduce risk, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/opengear-unveils-integrated-support-platform-to-empower-always-on-infrastructure\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-858417","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/opengear-unveils-integrated-support-platform-to-empower-always-on-infrastructure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure New integrated support model offers embedded protection, SLA-backed tiers, and simplified ownership \u2014 previewing at Cisco Live 2025 SAN DIEGO&#8211;(BUSINESS WIRE)&#8211;Opengear, a Digi International company (NASDAQ: DGII, www.digi.com) and provider of secure and Smart Out of Band\u2122 management solutions, today announced a major transformation in how organizations buy, deploy, and maintain their network infrastructure. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20250609348748\/en\/ Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure. Beginning this month, every new Opengear appliance will ship with five years of built-in hardware coverage and inclusive SLA-backed support. 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This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20250609348748\/en\/ Opengear Unveils Integrated Support Platform to Empower Always-On Infrastructure. Beginning this month, every new Opengear appliance will ship with five years of built-in hardware coverage and inclusive SLA-backed support. 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