{"id":853793,"date":"2025-05-22T09:30:27","date_gmt":"2025-05-22T13:30:27","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/concentrix-launches-ix-hero-agentic-ai-apps-to-solve-critical-pain-points-of-the-customer-experience\/"},"modified":"2025-05-22T09:30:27","modified_gmt":"2025-05-22T13:30:27","slug":"concentrix-launches-ix-hero-agentic-ai-apps-to-solve-critical-pain-points-of-the-customer-experience","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/concentrix-launches-ix-hero-agentic-ai-apps-to-solve-critical-pain-points-of-the-customer-experience\/","title":{"rendered":"Concentrix Launches iX Hero\u2122 Agentic AI Apps to Solve Critical Pain Points of the Customer Experience"},"content":{"rendered":"
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NEWARK, Calif., May 22, 2025 (GLOBE NEWSWIRE) — \u00a0Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the launch of iX Hero<\/strong>, the latest product in its Intelligent Experience (IX) suite.<\/p>\n

iX Hero is an agentic AI-powered application that works together with a human in the loop to supercharge the way customer experience is delivered, from quick fixes to complex questions.<\/p>\n

Based on Concentrix\u2019 experience handling billions of calls, chats and other contacts per year, the company designed iX Hero to target the most common areas that cause inefficient customer interactions and dissatisfied customers.<\/p>\n

iX Hero addresses both the customer and client side of each interaction. Slow, unclear or inaccurate responses to questions are among the top consumer frustrations with advisor interactions. Often, advisors juggle up to 10 disparate applications to support a customer, limiting their ability to be efficient and personalized in their approach to each interaction. From a client\u2019s perspective, customer interactions often suffer from poor note taking, lack of detailed sentiment analysis, and deep understanding of their customers’ engagement.<\/p>\n

Now, with iX Hero, advisors can get fast, accurate and more consistent AI-assisted answers in seconds, simplifying and modernizing how advisors serve customers by bringing the right information into one smart, streamlined view. The application is designed to easily integrate with any contact center platform, CRM, or workflow, and as it learns, it coaches advisors to make every interaction better and more efficient. Clients using iX Hero gain enhanced productivity, proficiency, and comprehensive data insights from across their enterprise that shape better customer relationships.<\/p>\n

Concentrix developed and tested iX Hero with thousands of its own game-changers to solve for the pain points of the customer experience:<\/p>\n