{"id":852860,"date":"2025-05-20T10:00:37","date_gmt":"2025-05-20T14:00:37","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/"},"modified":"2025-05-20T10:00:37","modified_gmt":"2025-05-20T14:00:37","slug":"new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/","title":{"rendered":"New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices"},"content":{"rendered":"<div class=\"xn-newslines\">\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<p class=\"prntac\">\n        <i>Findings reveal the need for more robust identity verification solutions<\/i>\n      <\/p>\n<p>\n        <span class=\"legendSpanClass\"><br \/>\n          <span class=\"xn-location\">ATLANTA<\/span><br \/>\n        <\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">May 20, 2025<\/span><\/span> \/PRNewswire\/ &#8212;\u00a0<a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4431807-1&amp;h=3487002452&amp;u=https%3A%2F%2Frisk.lexisnexis.com%2F&amp;a=LexisNexis%C2%AE+Risk+Solutions\" target=\"_blank\" rel=\"nofollow\">LexisNexis<sup>\u00ae<\/sup> Risk Solutions<\/a>,\u00a0a leading provider of data and analytics, published a <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4431807-1&amp;h=1525831020&amp;u=https%3A%2F%2Frisk.lexisnexis.com%2Finsights-resources%2Fresearch%2Fhealthcare-portal-use%3Ftrmid%3DHCCRM22.PRNTL.PortSurvey.WSLN-1480915&amp;a=report\" target=\"_blank\" rel=\"nofollow\">report<\/a>\u00a0today revealing new insights into how frequently consumers use healthcare portals, how they prefer to verify their identity when accessing these portals and how confident they are in the security of their healthcare data.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder1\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/491370\/LexisNexis_Risk_Solutions_Logo.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/491370\/LexisNexis_Risk_Solutions_Logo.jpg\" title=\"LexisNexis Risk Solutions (PRNewsfoto\/LexisNexis Risk Solutions)\" alt=\"LexisNexis Risk Solutions (PRNewsfoto\/LexisNexis Risk Solutions)\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p>Based off an Ipsos survey of 3,010 U.S. adults, the findings emphasize the need for healthcare organizations to reduce barriers to portal adoption and implement data security protocols that balance strong identity verification measures with a seamless and engaging user experience. The findings also highlight a need for greater education of data security amongst users, including the importance of the different privacy practices. \u00a0<\/p>\n<p>\n        <b>Key Result: Data security is a major factor in improving portal adoption<\/b>\n      <\/p>\n<p>When respondents were asked about the security of their personal health information within portals, the confidence level varied significantly between those who use a portal compared to those who don&#8217;t.<\/p>\n<ul type=\"disc\">\n<li>49% of non-portal users stated they lack confidence in the security of their health data compared to only 11% of portal users.<\/li>\n<li>17% of non-portal users said they don&#8217;t use a portal because they have security concerns.<\/li>\n<\/ul>\n<p>\n        <b>Key Result: People believe passwords are the most effective way to protect their data <\/b>\n      <\/p>\n<p>Effective identity verification is central to protecting patient data, yet consumer preferences don&#8217;t always align with the most secure methods.<\/p>\n<ul type=\"disc\">\n<li>58% selected usernames and passwords as the most preferred method of identity verification.<\/li>\n<li>52% said usernames and passwords are effective in ensuring the security of personal data.<\/li>\n<\/ul>\n<p>These findings signal a major gap between public perception and the reality of how often usernames and passwords are compromised, with some reports estimating a million passwords are compromised each week.<sup>1<\/sup><\/p>\n<p>&#8220;Our report indicates a disconnect between consumers&#8217; perception of effective identity verification and the reality of how often usernames and passwords are compromised,&#8221; said <span class=\"xn-person\">Adam Mariano<\/span>, president and general manager of healthcare, LexisNexis Risk Solutions. &#8220;This highlights an urgent need for more sophisticated, layered security protocols that enhance user trust and convenience without unnecessarily increasing friction. Concurrently, the findings highlight the need for widespread education around the importance of effective security measures to ensure healthcare companies implement secondary identity verification methods to keep information secure.&#8221;<\/p>\n<p>\n        <b>Key Result: Portal utilization and awareness are low <\/b>\n      <\/p>\n<p>When asked how often people access their healthcare portals, nearly half (49%) of respondents said they use a healthcare portal less than once per month, including 16% who have never used one. One barrier to higher adoption is awareness. Among 18 to 34-year-olds who don&#8217;t use a portal, 41% said they either didn&#8217;t know they had one or didn&#8217;t know how to access it. \u00a0<\/p>\n<p>Top reasons why non-portal users don&#8217;t use a portal:<\/p>\n<ul type=\"disc\">\n<li>36% would rather talk to a human.<\/li>\n<li>27% lack awareness.<\/li>\n<li>17% have security concerns.<\/li>\n<\/ul>\n<p>&#8220;With the continued expansion of patient portals and digital consumerism in healthcare, key barriers like awareness and security concerns are preventing optimal utilization by consumers,&#8221; said Mariano. &#8220;Healthcare organizations must implement additional measures to improve patient education to ensure successful adoption and increased engagement.&#8221;<\/p>\n<p>\n        <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4431807-1&amp;h=826121505&amp;u=https%3A%2F%2Frisk.lexisnexis.com%2Finsights-resources%2Fresearch%2Fhealthcare-portal-use%3Ftrmid%3DHCCRM22.PRNTL.PortSurvey.WSLN-1480915&amp;a=Click+here+to+view+the+full+report.\" target=\"_blank\" rel=\"nofollow\">Click here to view the full report.<\/a>\n      <\/p>\n<p>The survey was conducted by Ipsos from <span class=\"xn-chron\">March 17 to March 20, 2025<\/span>. A sample of 3,010 U.S. adults age 18 or older were interviewed online in English. Surveys were collected as part of a multi-client omnibus program, where questions on various topics are included in one interview and clients share demographic information collected. Data was weighted to represent populations based on targets from U.S. Census. The margin of error is +\/- 1.79% percentage points at a 95% confidence level.<\/p>\n<p>\n        <b>About LexisNexis Risk Solutions<\/b><br \/>\n        <br \/>LexisNexis Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including insurance, financial services, healthcare and government. Headquartered in metro <span class=\"xn-location\">Atlanta, Georgia<\/span>, we have offices throughout the world and are part of RELX (LSE: REL\/NYSE: RELX), a global provider of information and analytics for professional and business customers. For more information, please visit <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4431807-1&amp;h=1053082592&amp;u=https%3A%2F%2Fwww.risk.lexisnexis.com%2F&amp;a=www.risk.lexisnexis.com\" target=\"_blank\" rel=\"nofollow\">www.risk.lexisnexis.com<\/a>\u00a0and <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4431807-1&amp;h=3931364271&amp;u=http%3A%2F%2Fwww.relx.com%2F&amp;a=www.relx.com\" target=\"_blank\" rel=\"nofollow\">www.relx.com<\/a>.<\/p>\n<p>\n        <b>Media Contact:<\/b>\u00a0 <br \/>Syed Shabbir\u00a0<br \/>Sr. Manager, Corporate Communications\u00a0<br \/>LexisNexis Risk Solutions \u00a0<br \/>816-572-7709 \u00a0<br \/><a href=\"mailto:syed.shabbir@lexisnexisrisk.com\" target=\"_blank\" rel=\"nofollow\">syed.shabbir@lexisnexisrisk.com<\/a><\/p>\n<p>\n        <sup>1<\/sup><br \/>\n        <u><br \/>\n          <a href=\"https:\/\/tech.asu.edu\/features\/dont_pass_on_password_protection\" rel=\"nofollow\">https:\/\/tech.asu.edu\/features\/dont_pass_on_password_protection<\/a><br \/>\n        <\/u>\n      <\/p>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=CL92232&amp;sd=2025-05-20\" \/> View original content to download multimedia:<a id=\"PRNURL\" rel=\"nofollow\" href=\"https:\/\/www.prnewswire.com\/news-releases\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices-302460625.html\" target=\"_blank\">https:\/\/www.prnewswire.com\/news-releases\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices-302460625.html<\/a><\/p>\n<p>SOURCE  LexisNexis Risk Solutions<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=CL92232&amp;Transmission_Id=202505200957PR_NEWS_USPR_____CL92232&amp;DateId=20250520\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PR Newswire Findings reveal the need for more robust identity verification solutions ATLANTA , May 20, 2025 \/PRNewswire\/ &#8212;\u00a0LexisNexis\u00ae Risk Solutions,\u00a0a leading provider of data and analytics, published a report\u00a0today revealing new insights into how frequently consumers use healthcare portals, how they prefer to verify their identity when accessing these portals and how confident they are in the security of their healthcare data. Based off an Ipsos survey of 3,010 U.S. adults, the findings emphasize the need for healthcare organizations to reduce barriers to portal adoption and implement data security protocols that balance strong identity verification measures with a seamless and engaging user experience. The findings also highlight a need for greater education of data security amongst users, including the &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-852860","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"PR Newswire Findings reveal the need for more robust identity verification solutions ATLANTA , May 20, 2025 \/PRNewswire\/ &#8212;\u00a0LexisNexis\u00ae Risk Solutions,\u00a0a leading provider of data and analytics, published a report\u00a0today revealing new insights into how frequently consumers use healthcare portals, how they prefer to verify their identity when accessing these portals and how confident they are in the security of their healthcare data. Based off an Ipsos survey of 3,010 U.S. adults, the findings emphasize the need for healthcare organizations to reduce barriers to portal adoption and implement data security protocols that balance strong identity verification measures with a seamless and engaging user experience. The findings also highlight a need for greater education of data security amongst users, including the &hellip; Continue reading &quot;New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-20T14:00:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mma.prnewswire.com\/media\/491370\/LexisNexis_Risk_Solutions_Logo.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices\",\"datePublished\":\"2025-05-20T14:00:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\\\/\"},\"wordCount\":749,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mma.prnewswire.com\\\/media\\\/491370\\\/LexisNexis_Risk_Solutions_Logo.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\\\/\",\"name\":\"New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices - 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Based off an Ipsos survey of 3,010 U.S. adults, the findings emphasize the need for healthcare organizations to reduce barriers to portal adoption and implement data security protocols that balance strong identity verification measures with a seamless and engaging user experience. The findings also highlight a need for greater education of data security amongst users, including the &hellip; Continue reading \"New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/","og_site_name":"Market Newsdesk","article_published_time":"2025-05-20T14:00:37+00:00","og_image":[{"url":"https:\/\/mma.prnewswire.com\/media\/491370\/LexisNexis_Risk_Solutions_Logo.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices","datePublished":"2025-05-20T14:00:37+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/"},"wordCount":749,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/#primaryimage"},"thumbnailUrl":"https:\/\/mma.prnewswire.com\/media\/491370\/LexisNexis_Risk_Solutions_Logo.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/new-survey-uncovers-potential-gap-in-consumer-awareness-and-understanding-of-healthcare-portal-security-practices\/","name":"New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices - 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