{"id":846873,"date":"2025-05-05T20:56:02","date_gmt":"2025-05-06T00:56:02","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-grows-in-asia-pacific-as-firms-streamline-workflows\/"},"modified":"2025-05-05T20:56:02","modified_gmt":"2025-05-06T00:56:02","slug":"servicenow-grows-in-asia-pacific-as-firms-streamline-workflows","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-grows-in-asia-pacific-as-firms-streamline-workflows\/","title":{"rendered":"ServiceNow Grows in Asia Pacific as Firms Streamline Workflows"},"content":{"rendered":"

<\/p>\n

ServiceNow Grows in Asia Pacific as Firms Streamline Workflows<\/b><\/p>\n

Service providers help enterprise integrate new tools to unify process management, cut costs, improve customer experience, ISG Provider Lens\u2122 report says<\/b><\/p>\n

SYDNEY–(BUSINESS WIRE<\/a>)–
\nEnterprise adoption of ServiceNow is surging in Asia Pacific as companies in the region embark on digital transformation and workflow modernization initiatives, according to a new research report published today by Information Services Group (ISG<\/a>) (Nasdaq: III<\/a>), a global AI-centered technology research and advisory firm.\n<\/p>\n

\nThe 2024 ISG Provider Lens\u2122 ServiceNow Ecosystem Partners report for Asia Pacific finds that the use of ServiceNow has grown over the last 12 months as the company has aggressively invested in the region. Global service integrators are also expanding their consulting and implementation offerings to meet local regulatory, cultural and market requirements.\n<\/p>\n

\n\u201cCompanies of all sizes in Asia Pacific are transforming their workflows to remain competitive,\u201d said Michael Gale, partner and regional leader, ISG Asia Pacific. \u201cA growing number of them view ServiceNow as a strategic partner in those efforts.\u201d\n<\/p>\n

\nEnterprises in Asia Pacific are working with ServiceNow and its ecosystem partners to control costs, enhance productivity and improve customer experience, the report says. They seek providers to help them implement ServiceNow modules, including IT service management, HR service delivery and customer service management, and reach long-term goals such as aligning platform roadmaps with business strategies.\n<\/p>\n

\nAs companies in the region adopt or modernize ERP platforms as part of broad digital transformations, many are using solutions from ServiceNow and its ecosystem providers, ISG says. Manufacturing, retail, healthcare and financial services companies are using ERP systems to optimize operations and increase productivity, and ServiceNow uses its close association with leading ERP vendors to help companies maximize the value of those platforms. Companies are also turning to ServiceNow service partners for AI-driven automation of ERP processes and data flows across departments.\n<\/p>\n

\nServiceNow has a key role in IT vendor and platform consolidation, a rising trend among Asia Pacific enterprises, the report says. Managing compliance with diverse regulations across the region is a growing challenge for organizations that need to manage multiple vendors and platforms. Service providers are advocating ServiceNow as a unified platform to increase efficiency, improve decision-making and increase data and process visibility.\n<\/p>\n

\nLarge companies in Asia Pacific are implementing ServiceNow CX suites to address a growing need for better customer experience, ISG says. CX ratings are declining in the region due to issues such as long hold times, while CX is becoming more critical for brand reputation. Enterprises are working with providers to integrate AI-enabled features, such as predictive recommendations and AI agents, to streamline and speed up customer service processes.\n<\/p>\n

\n\u201cEnterprises in Asia Pacific are under pressure to modernize workflows without adding cost or complexity,\u201d said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. \u201cService providers help them take advantage of ServiceNow\u2019s broad-based management capabilities.\u201d\n<\/p>\n

\nThe report also examines other trends affecting the ServiceNow ecosystem in Asia Pacific, including the rising popularity of cloud-based ERP systems and increasing adoption of ServiceNow Creator Workflows.\n<\/p>\n

\nFor more insights into the top challenges faced by ServiceNow clients in Asia Pacific, plus ISG\u2019s advice for addressing them, see the ISG Provider Lens\u2122 Focal Points briefing here<\/a>.\n<\/p>\n

\nThe 2025 ISG Provider Lens\u2122 ServiceNow Ecosystem Partners report for Asia Pacific evaluates the capabilities of 31 providers across three quadrants: ServiceNow Consulting and Implementation Services, ServiceNow Managed Services and Innovation on ServiceNow.\n<\/p>\n

\nThe report names Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, Fujitsu, HCLTech, Infosys, NTT DATA, TCS and Wipro as Leaders in all three quadrants. It names AC3 as a Leader in two quadrants and Atos, Kyndryl and Tech Mahindra as Leaders in one quadrant each.\n<\/p>\n

\nIn addition, Inmorphis is named as a Rising Star \u2014 a company with a \u201cpromising portfolio\u201d and \u201chigh future potential\u201d by ISG\u2019s definition \u2014 in two quadrants. Coforge is named as a Rising Star in one quadrant.\n<\/p>\n

\nA customized versions of the report is available from Fujitsu<\/a>.\n<\/p>\n

\nIn the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG’s Voice of the Customer survey, part of the ISG Star of Excellence\u2122 program<\/a>, the premier quality recognition for the technology and business services industry.\n<\/p>\n

\nThe 2025 ISG Provider Lens\u2122 ServiceNow Ecosystem Partners report for Asia Pacific is available to subscribers or for one-time purchase on this webpage<\/a>.\n<\/p>\n

About ISG Provider Lens\u2122 Research<\/b><\/p>\n

\nThe ISG Provider Lens\u2122 Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore\/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage<\/a>.\n<\/p>\n

About ISG<\/b><\/p>\n

ISG<\/a> (Nasdaq: III<\/a>) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world\u2019s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.\n<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20250505652055\/en\/<\/a><\/span><\/p>\n

Press Contacts: <\/b><\/p>\n

\nWill Thoretz, ISG
\n
+1 203 517 3119
\n
will.thoretz@isg-one.com<\/a><\/p>\n

\nJulianna Sheridan, Matter Communications for ISG
\n
+1 978-518-4520
\n
isg@matternow.com<\/a><\/p>\n

KEYWORDS:<\/b> Australia\/Oceania Australia<\/p>\n

INDUSTRY KEYWORDS:<\/b> Other Professional Services Software Data Analytics Human Resources Consulting Artificial Intelligence Professional Services Technology<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
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<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

ServiceNow Grows in Asia Pacific as Firms Streamline Workflows Service providers help enterprise integrate new tools to unify process management, cut costs, improve customer experience, ISG Provider Lens\u2122 report says SYDNEY–(BUSINESS WIRE)– Enterprise adoption of ServiceNow is surging in Asia Pacific as companies in the region embark on digital transformation and workflow modernization initiatives, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2024 ISG Provider Lens\u2122 ServiceNow Ecosystem Partners report for Asia Pacific finds that the use of ServiceNow has grown over the last 12 months as the company has aggressively invested in the region. Global service integrators are also expanding their consulting and … <\/p>\n

Continue reading “ServiceNow Grows in Asia Pacific as Firms Streamline Workflows”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-846873","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nServiceNow Grows in Asia Pacific as Firms Streamline Workflows - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/servicenow-grows-in-asia-pacific-as-firms-streamline-workflows\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow Grows in Asia Pacific as Firms Streamline Workflows - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"ServiceNow Grows in Asia Pacific as Firms Streamline Workflows Service providers help enterprise integrate new tools to unify process management, cut costs, improve customer experience, ISG Provider Lens\u2122 report says SYDNEY–(BUSINESS WIRE)– Enterprise adoption of ServiceNow is surging in Asia Pacific as companies in the region embark on digital transformation and workflow modernization initiatives, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2024 ISG Provider Lens\u2122 ServiceNow Ecosystem Partners report for Asia Pacific finds that the use of ServiceNow has grown over the last 12 months as the company has aggressively invested in the region. 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