{"id":846402,"date":"2025-05-05T08:15:37","date_gmt":"2025-05-05T12:15:37","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\/"},"modified":"2025-05-05T08:15:37","modified_gmt":"2025-05-05T12:15:37","slug":"lowes-deploys-first-at-scale-ai-assistant-for-retail-associates","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\/","title":{"rendered":"LOWE&#8217;S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES"},"content":{"rendered":"<div class=\"xn-newslines\">\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<ul type=\"disc\">\n<li>\n          <span class=\"xn-person\">Mylow Companion<\/span> enhances customer service, speeds new employee onboarding, and empowers associates, showcasing Lowe&#8217;s as the most assistive brand in home improvement<\/li>\n<li>First at-scale AI tool makes Lowe&#8217;s associates more knowledgeable regardless of where they are in their career journey<\/li>\n<li>\n          <span class=\"xn-person\">Mylow Companion<\/span> follows the launch of Mylow\u2014the home improvement industry&#8217;s first AI-powered virtual advisor for customers\u2014which was built from the same foundation<\/li>\n<\/ul>\n<p>\n        <span class=\"legendSpanClass\"><br \/>\n          <span class=\"xn-location\">CHARLOTTE, N.C.<\/span><br \/>\n        <\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">May 5, 2025<\/span><\/span> \/PRNewswire\/ &#8212; Lowe&#8217;s today launches <span class=\"xn-person\">Mylow Companion<\/span>, an AI tool aimed at improving customer service and speeding associate onboarding. Purpose-built for associate sales floor devices, the app provides fast access to product details, project advice, and inventory information. The launch to all associates across Lowe&#8217;s more than 1,700 stores marks the first time a retailer has successfully implemented this kind of technology at scale.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder1\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/2679213\/MylowCompanion__1.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/2679213\/MylowCompanion__1.jpg\" title=\"Purpose-built for associate sales floor devices, Mylow Companion provides Lowe's associates with fast access to product details, project advice, and inventory information, to help home improvement customers.\" alt=\"Purpose-built for associate sales floor devices, Mylow Companion provides Lowe's associates with fast access to product details, project advice, and inventory information, to help home improvement customers.\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<div id=\"divReleaseHighlight7da7\" style=\"border-top: 1px solid;border-bottom: 1px solid;border-color: Gray;color: gray;width: 200px;float: left;position: relative;margin: 5px 10px 5px 10px;text-align: justify\">Lowe&#8217;s launches <span class=\"xn-person\">Mylow Companion<\/span>, the first at-scale AI tool and designed for Lowe&#8217;s associates to help customers.<\/div>\n<p>Associate expertise is uniquely valuable for home improvement retailers, as customers ask daily about a variety of complex projects and thousands of different products. <span class=\"xn-person\">Mylow Companion<\/span> uses generative AI to tackle knowledge hurdles head-on. Whether they&#8217;re new to Lowe&#8217;s, working in their area of expertise, or supporting outside their department, <span class=\"xn-person\">Mylow Companion<\/span> elevates the know-how of associates, enabling them to confidently assist customers. The successful rollout of an AI assistant to thousands of associates, a retail industry first, underscores Lowe&#8217;s resolve to being the most assistive home improvement retailer.<\/p>\n<p>&#8220;<span class=\"xn-person\">Mylow Companion<\/span> is another example of Lowe&#8217;s living out its commitment to elevate the customer and associate experience,&#8221; said Seemantini Godbole, Lowe&#8217;s Chief Digital and Information Officer. &#8220;Whether associates have been on the job for five weeks or five years, they can be confident they&#8217;re delivering expert-level advice and assistance, and customers can trust they&#8217;re getting the best service and experience of any retailer.&#8221;<\/p>\n<p>Lowe&#8217;s is proud to lead the home improvement industry in AI, delivering two industry firsts within weeks of each other. <span class=\"xn-person\">Mylow Companion<\/span> is built on the same foundation as <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4419570-1&amp;h=2551614358&amp;u=https%3A%2F%2Fcorporate.lowes.com%2Fnewsroom%2Fpress-releases%2Flowes-launches-first-ai-powered-home-improvement-virtual-advisor-03-05-25&amp;a=Mylow\" target=\"_blank\" rel=\"nofollow\">Mylow<\/a>, Lowe&#8217;s customer-facing virtual advisor that was launched earlier this year. <span class=\"xn-person\">Mylow Companion<\/span> and Mylow were both developed in collaboration with OpenAI and leverage Lowe&#8217;s expert advice to empower customers and associates with fast, helpful information.\u00a0Lowe&#8217;s will continue evolving the experience on both, introducing new capabilities and refining functionality based on direct in-app feedback.<\/p>\n<p>&#8220;Through our collaboration with Lowe&#8217;s, AI is making it faster and easier for their associates to help customers find exactly what they need for their most important projects,&#8221; said <span class=\"xn-person\">Brad Lightcap<\/span>, Chief Operating Officer at OpenAI. &#8220;We&#8217;re excited to support Lowe&#8217;s transformation of retail by merging their industry-leading expertise in home improvement with our advanced AI capabilities.&#8221;<\/p>\n<p>Associates can use <span class=\"xn-person\">Mylow Companion<\/span> with natural, conversational prompts, including voice-to-text for faster, hands-free use. Whether they&#8217;re asked, &#8220;What kind of fertilizer works best for <span class=\"xn-location\">Bermuda<\/span> grass?&#8221; or &#8220;How can I fix a leaky faucet?,&#8221; <span class=\"xn-person\">Mylow Companion<\/span> is able to deliver actionable information on the handheld devices associates already use.<\/p>\n<p>\n        <span class=\"xn-person\">Mylow Companion<\/span> joins a growing list of Lowe&#8217;s first-to-market retail technology, further positioning Lowe&#8217;s as a leader in the future of retail. From pioneering the first home improvement app for Apple Vision Pro to introducing the first interactive digital twin for retail stores, Lowe&#8217;s continues to raise the bar for home improvement.<\/p>\n<p>\n        <b>About Lowe&#8217;s<br \/><\/b>Lowe&#8217;s Companies, Inc. (NYSE: LOW) is a FORTUNE\u00ae 50 home improvement company serving approximately 16 million customer transactions a week in <span class=\"xn-location\">the United States<\/span>. With total fiscal year 2024 sales of more than <span class=\"xn-money\">$83 billion<\/span>, Lowe&#8217;s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in <span class=\"xn-location\">Mooresville, N.C.<\/span>, Lowe&#8217;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4419570-1&amp;h=3752486186&amp;u=https%3A%2F%2Fwww.lowes.com%2F&amp;a=Lowes.com\" target=\"_blank\" rel=\"nofollow\">Lowes.com<\/a>.<\/p>\n<p>\n        <b>Media Contact<br \/><\/b><br \/>\n        <span class=\"xn-person\">Caitlin Byrnes<\/span><br \/>\n        <br \/>Lowe&#8217;s Companies, Inc.<br \/><a href=\"mailto:caitlin.byrnes@lowes.com\" target=\"_blank\" rel=\"nofollow\">caitlin.byrnes@lowes.com<\/a><\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder2\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/2679214\/companion__1.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/2679214\/companion__1.jpg\" title=\"Lowe\u2019s is proud to lead the home improvement industry in AI, including Mylow Companion, the first at-scale AI tool that makes Lowe\u2019s associates more knowledgeable regardless of where they are in their career journey.\" alt=\"Lowe\u2019s is proud to lead the home improvement industry in AI, including Mylow Companion, the first at-scale AI tool that makes Lowe\u2019s associates more knowledgeable regardless of where they are in their career journey.\" \/><br \/>\n          <\/a>\n        <\/p>\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/26010\/LOWES_COMPANIES_INC_LOGO.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/26010\/LOWES_COMPANIES_INC_LOGO.jpg\" title=\"Lowe's Companies, Inc. Logo. (PRNewsFoto\/Lowe's Companies, Inc.)\" alt=\"Lowe's Companies, Inc. Logo. (PRNewsFoto\/Lowe's Companies, Inc.)\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=CL79447&amp;sd=2025-05-05\" \/> View original content to download multimedia:<a id=\"PRNURL\" rel=\"nofollow\" href=\"https:\/\/www.prnewswire.com\/news-releases\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates-302445687.html\" target=\"_blank\">https:\/\/www.prnewswire.com\/news-releases\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates-302445687.html<\/a><\/p>\n<p>SOURCE  Lowe&#8217;s Companies, Inc.<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=CL79447&amp;Transmission_Id=202505050800PR_NEWS_USPR_____CL79447&amp;DateId=20250505\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PR Newswire Mylow Companion enhances customer service, speeds new employee onboarding, and empowers associates, showcasing Lowe&#8217;s as the most assistive brand in home improvement First at-scale AI tool makes Lowe&#8217;s associates more knowledgeable regardless of where they are in their career journey Mylow Companion follows the launch of Mylow\u2014the home improvement industry&#8217;s first AI-powered virtual advisor for customers\u2014which was built from the same foundation CHARLOTTE, N.C. , May 5, 2025 \/PRNewswire\/ &#8212; Lowe&#8217;s today launches Mylow Companion, an AI tool aimed at improving customer service and speeding associate onboarding. Purpose-built for associate sales floor devices, the app provides fast access to product details, project advice, and inventory information. The launch to all associates across Lowe&#8217;s more than 1,700 stores marks &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;LOWE&#8217;S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-846402","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LOWE&#039;S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LOWE&#039;S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"PR Newswire Mylow Companion enhances customer service, speeds new employee onboarding, and empowers associates, showcasing Lowe&#8217;s as the most assistive brand in home improvement First at-scale AI tool makes Lowe&#8217;s associates more knowledgeable regardless of where they are in their career journey Mylow Companion follows the launch of Mylow\u2014the home improvement industry&#8217;s first AI-powered virtual advisor for customers\u2014which was built from the same foundation CHARLOTTE, N.C. , May 5, 2025 \/PRNewswire\/ &#8212; Lowe&#8217;s today launches Mylow Companion, an AI tool aimed at improving customer service and speeding associate onboarding. Purpose-built for associate sales floor devices, the app provides fast access to product details, project advice, and inventory information. The launch to all associates across Lowe&#8217;s more than 1,700 stores marks &hellip; Continue reading &quot;LOWE&#8217;S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-05T12:15:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mma.prnewswire.com\/media\/2679213\/MylowCompanion__1.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"LOWE&#8217;S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES\",\"datePublished\":\"2025-05-05T12:15:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\\\/\"},\"wordCount\":704,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mma.prnewswire.com\\\/media\\\/2679213\\\/MylowCompanion__1.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\\\/\",\"name\":\"LOWE'S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/lowes-deploys-first-at-scale-ai-assistant-for-retail-associates\/","og_locale":"en_US","og_type":"article","og_title":"LOWE'S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES - Market Newsdesk","og_description":"PR Newswire Mylow Companion enhances customer service, speeds new employee onboarding, and empowers associates, showcasing Lowe&#8217;s as the most assistive brand in home improvement First at-scale AI tool makes Lowe&#8217;s associates more knowledgeable regardless of where they are in their career journey Mylow Companion follows the launch of Mylow\u2014the home improvement industry&#8217;s first AI-powered virtual advisor for customers\u2014which was built from the same foundation CHARLOTTE, N.C. , May 5, 2025 \/PRNewswire\/ &#8212; Lowe&#8217;s today launches Mylow Companion, an AI tool aimed at improving customer service and speeding associate onboarding. Purpose-built for associate sales floor devices, the app provides fast access to product details, project advice, and inventory information. 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