{"id":837942,"date":"2025-04-16T08:07:02","date_gmt":"2025-04-16T12:07:02","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/at-c-h-robinson-artificial-intelligence-has-now-performed-over-3-million-shipping-tasks\/"},"modified":"2025-04-16T08:07:02","modified_gmt":"2025-04-16T12:07:02","slug":"at-c-h-robinson-artificial-intelligence-has-now-performed-over-3-million-shipping-tasks","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/at-c-h-robinson-artificial-intelligence-has-now-performed-over-3-million-shipping-tasks\/","title":{"rendered":"At C.H. Robinson, Artificial Intelligence Has Now Performed Over 3 Million Shipping Tasks"},"content":{"rendered":"

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At C.H. Robinson, Artificial Intelligence Has Now Performed Over 3 Million Shipping Tasks<\/b><\/p>\n

The global logistics provider has also expanded its fleet of generative AI agents to further automate the lifecycle of a freight shipment<\/b><\/p>\n

EDEN PRAIRIE, Minn.–(BUSINESS WIRE<\/a>)–
\nToday C.H. Robinson announced it has performed over 3 million shipping tasks with its fleet of generative AI agents \u2013 proprietary tech tools the global logistics provider has built to automate steps across the lifecycle of a shipment and reduce customers\u2019 speed-to-market from hours to seconds.\n<\/p>\n

\n\u201cThat\u2019s 3 million manual tasks our people didn\u2019t have to do,\u201d said Arun Rajan, Chief Strategy and Innovation Officer. \u201cWe\u2019re at well over 1 million price quotes delivered by AI. In March, we hit 1 million orders processed by AI. Those are two of our most mature generative AI agents, and they\u2019re more capable every day as the models we\u2019ve built get smarter and as we apply them to more of our 83,000 customers. Each additional shipping step we\u2019ve automated beyond those has created new leaps in efficiency for global supply chains and freed our people to do more high-value work for our customers.\u201d\n<\/p>\n

\nAs one of the world\u2019s largest logistics providers, C.H. Robinson has been using artificial intelligence at scale for more than a decade \u2013 going back to its pioneering freight-matching capabilities and continuing today through its supply chain insights, optimization and visibility. With the newest and most powerful form of AI, the company broke a long-standing barrier to automation in 2023 and announced its first generative AI agents throughout 2024. So far in 2025, data from C.H. Robinson\u2019s 37 million shipments a year and from its supply chain experts have enabled the company to create new AI models, build new AI agents and rapidly increase the impact of its existing AI agents.\n<\/p>\n

\nNow the company is using its exclusive generative AI tech to provide price quotes, process orders, acquire trucking capacity, set appointments for pickup and delivery, check on loads in transit and has taken the first steps to supply tracking updates with generative AI.\n<\/p>\n

\n\u201cPrice quotes for truckload shipments was a natural starting place for our generative AI tech, because we move more truckload freight than anyone in North America,\u201d said Mark Albrecht, VP for Artificial Intelligence. \u201cBut we also do more less-than-truckload shipping than any 3PL. Since we added LTL to our quoting agent, every month we\u2019ve had at least a 30% jump in LTL quotes delivered by AI. Our tech that classifies incoming email can even recognize when a shipper is asking for quotes on both truckload and LTL freight.\u201d\n<\/p>\n

\nLTL has also been a factor in growing the number of emailed load tenders that no longer have to be manually processed and the number of customers who are benefiting.\n<\/p>\n

\n\u201cIn February and March, our AI took care of just as many LTL orders as truckload orders,\u201d Albrecht said. \u201cWe first applied our orders AI agent to emails from our biggest customers with the most truckload volume. Now in 2025, we\u2019re extending it to more of our customers in the small and medium business sector, who are heavy users of both email and LTL shipping. Instead of waiting up to four hours for a person to get to their shipment in an email queue, over 5,200 customers are getting their loads accepted in under 90 seconds.\u201d\n<\/p>\n

\nAs emails come into C.H. Robinson from carriers offering capacity, a new AI agent launched in January reads them, extracts information about available trucks and feeds the details into the company\u2019s real-time capacity center. In February, the agent uploaded nearly 10 times more trucks to the system.\n<\/p>\n

\n\u201cLike our other AI agents, the truck posting agent lifts this repetitive manual task off of our people, frees them to do more strategic work and increases speed-to-market for our customers,\u201d Albrecht said. \u201cIf a carrier emails us that they\u2019ll have an empty truck Wednesday in Dallas and another Thursday in Chicago, the faster we get that information on system, the faster our load-matching platform notifies the carrier of ideal loads for their backhaul and the faster our customers\u2019 freight hits the road.\u201d\n<\/p>\n

\nIn March, C.H. Robinson\u2019s innovations included\n<\/p>\n