{"id":837325,"date":"2025-04-15T08:08:15","date_gmt":"2025-04-15T12:08:15","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/"},"modified":"2025-04-15T08:08:15","modified_gmt":"2025-04-15T12:08:15","slug":"sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/","title":{"rendered":"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm<\/b><\/p>\n<p><i>According to the report, \u201cSprinklr brings a broad modern platform and a digital attitude to its customer service offerings.\u201d<\/i><\/p>\n<p>NEW YORK&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2F&amp;esheet=54238067&amp;newsitemid=20250415577727&amp;lan=en-US&amp;anchor=Sprinklr&amp;index=1&amp;md5=73641d8a6362ee7b86de0f2ce02414dc\">Sprinklr<\/a> (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Strong Performer in <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fforrester-wave-ccaas-2025%2F&amp;esheet=54238067&amp;newsitemid=20250415577727&amp;lan=en-US&amp;anchor=The+Forrester+Wave%26%238482%3B%3A+Contact-Center-As-A-+Service+Platforms%2C+Q2+2025+report&amp;index=2&amp;md5=ad42671d59778f3743c3316ab98536a9\">The Forrester Wave\u2122: Contact-Center-As-A- Service Platforms, Q2 2025 report<\/a>. The report evaluated 10 vendors based on three categories: current offering, strategy, customer feedback.\n<\/p>\n<p>\n\u201cThis is a critical step in our journey to leadership and market disruption,\u201d<i \/><b>said Sprinklr President and CEO, Rory Read.<\/b> \u201cThe focus today is to make Sprinklr Service customers successful with their CX efforts and increase business to realization value. This position is a testament to the strategy to harden the Sprinklr Service platform. We continue to innovate on key features and expand the footprint to disrupt the legacy players in the CCaaS space.\u201d\n<\/p>\n<p><b>According to the report,<\/b> \u201cSprinklr\u2019s vision for customer service focuses on proactive care, digital experiences, and AI driven solutions.\u201d\n<\/p>\n<p><b>The report continues, <\/b>\u201cSprinklr\u2019s system architecture has helped the company grow quickly both in terms of size and breadth of offering. The architecture helps it add functionality quickly to keep up with this fast-changing market, including providing innovative uses for GenAI and LLMs in its customer service system.\u201d\n<\/p>\n<p>\nFor more information or to access the full report, visit: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2Fforrester-wave-ccaas-2025%2F&amp;esheet=54238067&amp;newsitemid=20250415577727&amp;lan=en-US&amp;anchor=https%3A%2F%2Fwww.sprinklr.com%2Fforrester-wave-ccaas-2025%2F.&amp;index=3&amp;md5=ada777705ea8c8755b3c5475ee7a403c\">https:\/\/www.sprinklr.com\/forrester-wave-ccaas-2025\/.<\/a><\/p>\n<p><b><i>Forrester Disclaimer<\/i><\/b><\/p>\n<p><i>Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester\u2019s objectivity <\/i><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.forrester.com%2Fabout-us%2Fobjectivity%2F&amp;esheet=54238067&amp;newsitemid=20250415577727&amp;lan=en-US&amp;anchor=here&amp;index=4&amp;md5=75dd40bd4148f0d46ff9170437912a75\"><i>here <\/i><\/a>.\n<\/p>\n<p><b>About Sprinklr<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.sprinklr.com%2F&amp;esheet=54238067&amp;newsitemid=20250415577727&amp;lan=en-US&amp;anchor=Sprinklr&amp;index=5&amp;md5=84db46e1c9b53ea0e760ac373f01b149\">Sprinklr<\/a> is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr\u2019s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises \u2014 global brands like Microsoft, P&amp;G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world&#8217;s ability to make every customer experience extraordinary.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250415577727r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20250415577727\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250415577727\/en\/<\/a><\/span><\/p>\n<p><b>Press Contact<br \/>\n<\/b><br \/>Austin DeArman<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:pr@sprinklr.com\">pr@sprinklr.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America New York<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Data Management Security Technology Software Networks Artificial Intelligence Internet<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250415577727\/en\/1205077\/3\/Sprinklr-Logo-PrimaryUse-Positive-RBG.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm According to the report, \u201cSprinklr brings a broad modern platform and a digital attitude to its customer service offerings.\u201d NEW YORK&#8211;(BUSINESS WIRE)&#8211;Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Strong Performer in The Forrester Wave\u2122: Contact-Center-As-A- Service Platforms, Q2 2025 report. The report evaluated 10 vendors based on three categories: current offering, strategy, customer feedback. \u201cThis is a critical step in our journey to leadership and market disruption,\u201dsaid Sprinklr President and CEO, Rory Read. \u201cThe focus today is to make Sprinklr Service customers successful with their CX efforts and &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-837325","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm According to the report, \u201cSprinklr brings a broad modern platform and a digital attitude to its customer service offerings.\u201d NEW YORK&#8211;(BUSINESS WIRE)&#8211;Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Strong Performer in The Forrester Wave\u2122: Contact-Center-As-A- Service Platforms, Q2 2025 report. The report evaluated 10 vendors based on three categories: current offering, strategy, customer feedback. \u201cThis is a critical step in our journey to leadership and market disruption,\u201dsaid Sprinklr President and CEO, Rory Read. \u201cThe focus today is to make Sprinklr Service customers successful with their CX efforts and &hellip; Continue reading &quot;Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-15T12:08:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250415577727r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm\",\"datePublished\":\"2025-04-15T12:08:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\\\/\"},\"wordCount\":449,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20250415577727r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\\\/\",\"name\":\"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/","og_locale":"en_US","og_type":"article","og_title":"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm - Market Newsdesk","og_description":"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm According to the report, \u201cSprinklr brings a broad modern platform and a digital attitude to its customer service offerings.\u201d NEW YORK&#8211;(BUSINESS WIRE)&#8211;Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Strong Performer in The Forrester Wave\u2122: Contact-Center-As-A- Service Platforms, Q2 2025 report. The report evaluated 10 vendors based on three categories: current offering, strategy, customer feedback. \u201cThis is a critical step in our journey to leadership and market disruption,\u201dsaid Sprinklr President and CEO, Rory Read. \u201cThe focus today is to make Sprinklr Service customers successful with their CX efforts and &hellip; Continue reading \"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/","og_site_name":"Market Newsdesk","article_published_time":"2025-04-15T12:08:15+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250415577727r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm","datePublished":"2025-04-15T12:08:15+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/"},"wordCount":449,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250415577727r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/sprinklr-named-a-strong-performer-in-2025-contact-center-as-a-service-ccaas-report-by-independent-research-firm\/","name":"Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm - 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