{"id":836624,"date":"2025-04-11T09:13:02","date_gmt":"2025-04-11T13:13:02","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/sagtec-global-expands-product-portfolio-with-ai-chatbot-service-to-strengthen-fb-market-penetration\/"},"modified":"2025-04-11T09:13:02","modified_gmt":"2025-04-11T13:13:02","slug":"sagtec-global-expands-product-portfolio-with-ai-chatbot-service-to-strengthen-fb-market-penetration","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/sagtec-global-expands-product-portfolio-with-ai-chatbot-service-to-strengthen-fb-market-penetration\/","title":{"rendered":"Sagtec Global Expands Product Portfolio with AI Chatbot Service to Strengthen F&amp;B Market Penetration"},"content":{"rendered":"<div class=\"mw_release\">\n<p align=\"justify\">KUALA LUMPUR, Malaysia, April  11, 2025  (GLOBE NEWSWIRE) &#8212; \u00a0Sagtec Global Limited (NASDAQ: SAGT) (\u201cSagtec\u201d or the \u201cCompany\u201d), a leading provider of customizable software solutions, today announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational efficiency for F&amp;B businesses in Malaysia.<\/p>\n<p align=\"justify\">Seamlessly integrated with Sagtec\u2019s point-of-sale (POS) and online ordering platforms, the new AI chatbot enables restaurants, cafes, and food chains to deploy intelligent virtual assistants capable of engaging with customers in real time. These AI-driven bots are designed to streamline operations by managing customer inquiries, processing orders, handling reservations, promoting offers, and collecting feedback \u2013 all through digital touchpoints such as web chat and popular messaging platforms.<\/p>\n<p align=\"justify\">Sagtec will commence onboarding selected F&amp;B partners in May 2025, with a nationwide rollout across Malaysia planned for the third quarter of the year. Looking ahead, the company will also extend the AI Chatbot service into regional markets, starting with Indonesia and followed by expansion into neighboring countries such as Singapore and Thailand.<\/p>\n<p align=\"justify\">\n        <strong>Key features of the AI Chatbot include:<\/strong>\n      <\/p>\n<ul type=\"disc\">\n<li style=\"text-align:justify\">\n          <strong>Smart Ordering Handling: <\/strong>Accept and manage delivery and pickup orders through WhatsApp, Facebook Messenger, and integrated web chat channels.<\/li>\n<li style=\"text-align:justify\">\n          <strong>Reservation and Queue Management:<\/strong> Automated table bookings and provide real-time updates on waiting times to enhance customer experience and optimize in-store operations.<\/li>\n<li style=\"text-align:justify\">\n          <strong>Menu Guidance and Promotions:<\/strong> Instantly respond to inquiries about menu items, allergens, and pricing, while promoting current promotions and high-margin offerings.<\/li>\n<li style=\"text-align:justify\">\n          <strong>Customer Support and Feedback Collection:<\/strong> Provide immediate responses to frequently asked questions and gather valuable post-meal feedback to drive service improvements and customer satisfaction.<\/li>\n<\/ul>\n<p align=\"justify\">The launch comes at a pivotal time for Malaysia\u2019s F&amp;B industry. According to Mordor Intelligence, the Malaysian food service market is projected to grow from approximately US$15 billion in 2025 to US$28 billion by 2030, reflecting a compound annual growth rate (CAGR) of 13.26%. In parallel, the online food delivery segment is expected to reach US$3.2 billion in 2025, with a CAGR of 9.62% projected through 2029.<\/p>\n<p align=\"justify\">This rapid growth is being fueled by shifting consumer behavior, with an increasing preference for convenience and digital-first experiences. Mobile apps have become the preferred method for placing food orders, further reinforcing the need for intelligent, automated customer engagement solutions.<\/p>\n<p align=\"justify\">As customer retention remains a key driver of success in the food industry, this digital transformation is unlocking new opportunities for innovation. Sagtec\u2019s AI chatbot positions the company \u2013 and its F&amp;B clients \u2013 at the forefront of this evolution, enabling them to deliver personalized, responsive service while optimizing resources and boosting revenue.<\/p>\n<p align=\"justify\">\u201cAs customer expectations evolve and digital engagement becomes a cornerstone of the F&amp;B experience, automation is no longer a future trend \u2013 it\u2019s a present-day necessity. Our AI chatbot service is designed to empower F&amp;B businesses to deliver seamless, real-time customer support while improving operational efficiency. This launch marks a significant step forward in our mission to drive digital transformation across the industry, starting with Malaysia and expanding across Southeast Asia,\u201d said Kevin Ng, Chairman, Executive Director and Chief Executive Officer of Sagtec.<\/p>\n<p>\n        <strong>About Sagtec Global Limited<\/strong>\n      <\/p>\n<p align=\"justify\">Sagtec is a leading provider of customizable software solutions, primarily serving the Food &amp; Beverage (F&amp;B) sector. The Company also offers software development, data management, and social media management to enhance operational efficiency across various industries, including Key Opinion Leaders (KOLs). Additionally, Sagtec operates power-bank charging stations at 300 locations across Malaysia through its subsidiary, CL Technology (International) Sdn Bhd.<\/p>\n<p align=\"justify\">For more information on the Company, please log on to <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=O2FUcYxNvH37jw-Psz_S1vXjhQFMOi9cHMknfOaYgGqoWiubZshRFFW5uXyQe7DSIvFf64eQbBPj0pUYKi6vU-WZI0EhHMz2wrAsF02tTOg-OlEvT-9kb_0bHwHSM1r1\" rel=\"nofollow\" target=\"_blank\">https:\/\/www.sagtec-global.com\/<\/a>.<\/p>\n<p align=\"justify\">\n        <strong>Contact Information:<\/strong>\n      <\/p>\n<p align=\"justify\">\n        <strong>Sagtec Global Limited Contact:<\/strong><br \/>\n        <br \/>Ng Chen Lok<br \/>Chairman, Executive Director &amp; Chief Executive Officer <br \/>Telephone +6011-6217 3661\u00a0\u00a0 <br \/>Email: info@sagtec-global.com<\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTQyMDk3OSM2ODYyMzkwIzIyOTkzMDg=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/MzUzOWMwZjctYjUyMi00NTVkLTg1ZjgtNzdlMWRhZWE3ZmY0LTEzMTA4NTgtMjAyNS0wNC0xMS1lbg==\/tiny\/Sagtec-Global-Limited.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>KUALA LUMPUR, Malaysia, April 11, 2025 (GLOBE NEWSWIRE) &#8212; \u00a0Sagtec Global Limited (NASDAQ: SAGT) (\u201cSagtec\u201d or the \u201cCompany\u201d), a leading provider of customizable software solutions, today announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational efficiency for F&amp;B businesses in Malaysia. Seamlessly integrated with Sagtec\u2019s point-of-sale (POS) and online ordering platforms, the new AI chatbot enables restaurants, cafes, and food chains to deploy intelligent virtual assistants capable of engaging with customers in real time. These AI-driven bots are designed to streamline operations by managing customer inquiries, processing orders, handling reservations, promoting offers, and collecting feedback \u2013 all through digital touchpoints such as web chat and popular messaging platforms. Sagtec will commence onboarding selected &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/sagtec-global-expands-product-portfolio-with-ai-chatbot-service-to-strengthen-fb-market-penetration\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Sagtec Global Expands Product Portfolio with AI Chatbot Service to Strengthen F&amp;B Market Penetration&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-836624","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sagtec Global Expands Product Portfolio with AI Chatbot Service to Strengthen F&amp;B Market Penetration - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/sagtec-global-expands-product-portfolio-with-ai-chatbot-service-to-strengthen-fb-market-penetration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sagtec Global Expands Product Portfolio with AI Chatbot Service to Strengthen F&amp;B Market Penetration - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"KUALA LUMPUR, Malaysia, April 11, 2025 (GLOBE NEWSWIRE) &#8212; \u00a0Sagtec Global Limited (NASDAQ: SAGT) (\u201cSagtec\u201d or the \u201cCompany\u201d), a leading provider of customizable software solutions, today announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational efficiency for F&amp;B businesses in Malaysia. Seamlessly integrated with Sagtec\u2019s point-of-sale (POS) and online ordering platforms, the new AI chatbot enables restaurants, cafes, and food chains to deploy intelligent virtual assistants capable of engaging with customers in real time. These AI-driven bots are designed to streamline operations by managing customer inquiries, processing orders, handling reservations, promoting offers, and collecting feedback \u2013 all through digital touchpoints such as web chat and popular messaging platforms. 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Seamlessly integrated with Sagtec\u2019s point-of-sale (POS) and online ordering platforms, the new AI chatbot enables restaurants, cafes, and food chains to deploy intelligent virtual assistants capable of engaging with customers in real time. These AI-driven bots are designed to streamline operations by managing customer inquiries, processing orders, handling reservations, promoting offers, and collecting feedback \u2013 all through digital touchpoints such as web chat and popular messaging platforms. 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