{"id":835140,"date":"2025-04-08T12:03:03","date_gmt":"2025-04-08T16:03:03","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/"},"modified":"2025-04-08T12:03:03","modified_gmt":"2025-04-08T16:03:03","slug":"twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/","title":{"rendered":"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards<\/b><\/p>\n<p class=\"bwalignc\"><i>Top brands Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow are honored for their innovative approach to customer engagement<\/i><\/p>\n<p>SAN FRANCISCO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nTwilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for leading brands, today announced the winners of its <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.twilio.com%2Fen-us%2Flp%2Fexcellence-in-engagement-awards&amp;esheet=54235111&amp;newsitemid=20250408944085&amp;lan=en-US&amp;anchor=Excellence+in+Engagement+Awards&amp;index=1&amp;md5=bd4abcaf2cacbf9021e69e19ae091f07\">Excellence in Engagement Awards<\/a>. This award evaluates organizations across industries including retail, healthcare, financial services, and real estate, and honors businesses that are pushing the boundaries of customer engagement and personalization with contextual data. Improving customer experiences is a priority for many brands as they try to close the customer experience gap, as 84% of businesses <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.twilio.com%2Fen-us%2Fstate-of-customer-engagement&amp;esheet=54235111&amp;newsitemid=20250408944085&amp;lan=en-US&amp;anchor=reported&amp;index=2&amp;md5=5e3cb469f264000253254d3b11aee78d\">reported<\/a> they provide \u201cgood\u201d or \u201cexcellent\u201d customer engagement, yet only 54% of consumers agree.\n<\/p>\n<p>\nTwilio honored businesses in five categories, with each winner demonstrating exceptional use of Twilio\u2019s products to create meaningful, scalable customer experiences. This year\u2019s honorees are Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow.\n<\/p>\n<p>\n\u201cThese brands share Twilio\u2019s vision of a world where every digital interaction between brands and consumers is amazing,\u201d said Chris Koehler, CMO of Twilio. \u201cThe winners represent the best in customer experience in their respective industries and it\u2019s inspiring to see how they are using Twilio products to reimagine customer interactions and drive better outcomes \u2013 from making it easier to shop online for a new TV, to simplifying communications in the home buying process, and so much more. I look forward to seeing what\u2019s next for these brands as they continue to innovate.\u201d\n<\/p>\n<p><b>Excellence in Engagement: Rocket Mortgage<\/b><\/p>\n<p>\nRocket Mortgage, the nation\u2019s largest mortgage lender, leverages Twilio\u2019s Programmable Voice, SMS and Twilio Segment\u2019s Customer Data Platform (CDP) to help optimize client communication. The company has built a cross-channel system that includes two-way SMS messaging, a secure outbound voice system used by 3,000 agents to connect with their clients and is in the process of developing an inbound voice system. With Twilio Segment, Rocket Mortgage is creating 360-degree client profiles to continue growing personalized communication across its campaigns.\n<\/p>\n<p>\n\u201cWe are focused on establishing industry-leading, intelligent and digital-driven experiences for our clients by streamlining communication workflows, enhancing efficiency and improving service delivery,\u201d said Papanii Okai, Executive Vice President of Product Engineering at Rocket. \u201cTwilio\u2019s Communications APIs and Segment CDP helped boost client response rates and conversion through personalized, automated workflows informed by our data. We\u2019re looking forward to building on this partnership, including implementing AI use cases, to continue to Help Everyone Home.\u201d\n<\/p>\n<p><b>Excellence in Communication: Best Buy<\/b><\/p>\n<p>\nBest Buy adopted Twilio\u2019s Flex and Programmable Voice platform to incorporate voice, chat and video for an enhanced customer and agent experience in its Virtual Store and Customer Care programs for customers shopping or looking for support through BestBuy.com or the Best Buy app.\n<\/p>\n<p><b>Excellence in Trust: CLEAR<\/b><\/p>\n<p>\nCLEAR, the secure identity platform, leverages Twilio\u2019s Verify and Lookup APIs as an additional layer of their comprehensive identity solution. This integration allows users to quickly prove their identity using SMS one-time passcodes (OTPs), while Lookup Identity Match enables an additional verification at a lower cost than alternative solutions.\n<\/p>\n<p>\n\u201cOur mission is to create frictionless experiences while maintaining the highest standards of security and privacy,\u201d said Nick Peddy, Chief Technology Officer at CLEAR. \u201cTwilio\u2019s security solutions help match identities quickly and cost-effectively, making identity verification seamless for users. Our Members can quickly verify who they are at any moment &#8211; whether it\u2019s going through airport security, renting a car, or signing up for social media. CLEAR envisions a future where you can always be you, both physically and digitally, wherever you go.\u201d\n<\/p>\n<p><b>Excellence in Data and AI: Vineyard Vines<\/b><\/p>\n<p>\nVineyard Vines, the lifestyle apparel brand best known for its smiling pink whale logo, uses Twilio Segment for personalized customer journeys, paid media targeting, and email campaigns. The company integrated Twilio Segment with Databricks to launch highly personalized campaigns powered by their unique customer data in 60 days.\n<\/p>\n<p>\n\u201cWe wanted to improve results across our marketing campaigns quickly,\u201d said Anthony Ciancio, Vice President of Data &amp; Analytics at Vineyard Vines. \u201cNot only were we able to get Segment deployed immediately, we met our goals in under three months, seamlessly integrating with Databricks and Listrak for more effective campaign execution. Our brand celebrates the good life, with a goal of building a smooth experience across all our channels. Twilio Segment helped us make this possible by personalizing campaigns, improving our customer engagement, and maintaining one version of the truth of our customers.\u201d\n<\/p>\n<p><b>Excellence in Optimization: Zillow<\/b><\/p>\n<p>\nZillow, the most visited real estate website in the United States, uses Twilio\u2019s solutions to power their \u201cConnections\u201d platform, which allows real estate agents to communicate with prospective buyers via voice, SMS, and TaskRouter, a skills-based routing system for contact centers. By integrating Twilio\u2019s flexible communication tools, Zillow is able to effectively and reliably facilitate communication and connection between agents and buyers.\n<\/p>\n<p>\n\u201cZillow is investing in products and services to improve the experience of buying, selling, renting and financing, to help make home a reality for more people,\u201d said Toby Roberts, SVP of Engineering &amp; Technology at Zillow. \u201dOur Connections product, built on Twilio products, allows real estate agents to communicate with prospective buyers, and facilitates reliable connection and clear communication. We\u2019ve been a Twilio customer for more than 15 years, and value their partnership and shared commitment to excellence.\u201d\n<\/p>\n<p>\nThe winners and finalists of the Excellence in Engagement Awards will be honored at Twilio\u2019s annual customer and developer conference SIGNAL on May 14-15. To register, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fsignal.twilio.com%2F2025%2Fbegin&amp;esheet=54235111&amp;newsitemid=20250408944085&amp;lan=en-US&amp;anchor=https%3A%2F%2Fsignal.twilio.com%2F2025%2Fbegin&amp;index=3&amp;md5=ce91e392f98e5a6b8893cb8c0a6d8c59\">https:\/\/signal.twilio.com\/2025\/begin<\/a>.\n<\/p>\n<p>\nTo learn more about our awards program and how our customers are shaping the future of customer engagement, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.twilio.com%2Fen-us%2Flp%2Fexcellence-in-engagement-awards&amp;esheet=54235111&amp;newsitemid=20250408944085&amp;lan=en-US&amp;anchor=https%3A%2F%2Fwww.twilio.com%2Fen-us%2Flp%2Fexcellence-in-engagement-awards&amp;index=4&amp;md5=a0d3c84a031374f9d14c21403a49b92e\">https:\/\/www.twilio.com\/en-us\/lp\/excellence-in-engagement-awards<\/a>.\n<\/p>\n<p><b>About Twilio Inc.<\/b><\/p>\n<p>\nToday\u2019s leading companies trust Twilio\u2019s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries and territories, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO) visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.twilio.com&amp;esheet=54235111&amp;newsitemid=20250408944085&amp;lan=en-US&amp;anchor=www.twilio.com&amp;index=5&amp;md5=236b228eeb436e5e73fd7b59ab90db3b\">www.twilio.com<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20250408944085\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250408944085\/en\/<\/a><\/span><\/p>\n<p>\nTwilio Press:<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:press@twilio.com\">press@twilio.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Digital Marketing Marketing Communications Technology Apps\/Applications Electronic Commerce VoIP<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250408944085\/en\/2432806\/3\/logo-twilio-red.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards Top brands Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow are honored for their innovative approach to customer engagement SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for leading brands, today announced the winners of its Excellence in Engagement Awards. This award evaluates organizations across industries including retail, healthcare, financial services, and real estate, and honors businesses that are pushing the boundaries of customer engagement and personalization with contextual data. Improving customer experiences is a priority for many brands as they try to close the customer experience gap, as 84% of businesses reported they provide \u201cgood\u201d or \u201cexcellent\u201d customer engagement, &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-835140","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards Top brands Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow are honored for their innovative approach to customer engagement SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for leading brands, today announced the winners of its Excellence in Engagement Awards. This award evaluates organizations across industries including retail, healthcare, financial services, and real estate, and honors businesses that are pushing the boundaries of customer engagement and personalization with contextual data. Improving customer experiences is a priority for many brands as they try to close the customer experience gap, as 84% of businesses reported they provide \u201cgood\u201d or \u201cexcellent\u201d customer engagement, &hellip; Continue reading &quot;Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-08T16:03:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards\",\"datePublished\":\"2025-04-08T16:03:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/\"},\"wordCount\":1111,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/\",\"name\":\"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards - Market Newsdesk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"datePublished\":\"2025-04-08T16:03:03+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"contentUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#website\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/\",\"name\":\"Market Newsdesk\",\"description\":\"Latest Business News in Real Time\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\",\"name\":\"Newsdesk\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g\",\"caption\":\"Newsdesk\"},\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/author\\\/newsdesk\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards - Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/","og_locale":"en_US","og_type":"article","og_title":"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards - Market Newsdesk","og_description":"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards Top brands Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow are honored for their innovative approach to customer engagement SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for leading brands, today announced the winners of its Excellence in Engagement Awards. This award evaluates organizations across industries including retail, healthcare, financial services, and real estate, and honors businesses that are pushing the boundaries of customer engagement and personalization with contextual data. Improving customer experiences is a priority for many brands as they try to close the customer experience gap, as 84% of businesses reported they provide \u201cgood\u201d or \u201cexcellent\u201d customer engagement, &hellip; Continue reading \"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/","og_site_name":"Market Newsdesk","article_published_time":"2025-04-08T16:03:03+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards","datePublished":"2025-04-08T16:03:03+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/"},"wordCount":1111,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/","name":"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards - Market Newsdesk","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/#primaryimage"},"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","datePublished":"2025-04-08T16:03:03+00:00","author":{"@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"breadcrumb":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/#primaryimage","url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","contentUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250408944085r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en"},{"@type":"BreadcrumbList","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-announces-the-winners-of-its-first-annual-excellence-in-engagement-awards\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.marketnewsdesk.com\/"},{"@type":"ListItem","position":2,"name":"Twilio Announces the Winners of Its First Annual Excellence in Engagement Awards"}]},{"@type":"WebSite","@id":"https:\/\/www.marketnewsdesk.com\/#website","url":"https:\/\/www.marketnewsdesk.com\/","name":"Market Newsdesk","description":"Latest Business News in Real Time","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.marketnewsdesk.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979","name":"Newsdesk","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a0d0bd5b0f0ca12a265a459b13169dac35f33776d8501eda5e68844a366f2f46?s=96&d=mm&r=g","caption":"Newsdesk"},"url":"https:\/\/www.marketnewsdesk.com\/index.php\/author\/newsdesk\/"}]}},"_links":{"self":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/835140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/comments?post=835140"}],"version-history":[{"count":0,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/posts\/835140\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/media?parent=835140"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/categories?post=835140"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.marketnewsdesk.com\/index.php\/wp-json\/wp\/v2\/tags?post=835140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}