{"id":833155,"date":"2025-04-02T14:43:05","date_gmt":"2025-04-02T18:43:05","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/discover-recognized-as-2025-cio-100-award-winner-for-risk-reduction-model-using-generative-ai\/"},"modified":"2025-04-02T14:43:05","modified_gmt":"2025-04-02T18:43:05","slug":"discover-recognized-as-2025-cio-100-award-winner-for-risk-reduction-model-using-generative-ai","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/discover-recognized-as-2025-cio-100-award-winner-for-risk-reduction-model-using-generative-ai\/","title":{"rendered":"Discover\u00ae Recognized as 2025 CIO 100 Award Winner for Risk Reduction Model Using Generative AI"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Discover<sup>\u00ae<\/sup> Recognized as 2025 CIO 100 Award Winner for Risk Reduction Model Using Generative AI<\/b><\/p>\n<p>RIVERWOODS, Ill.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nDiscover was selected as a 2025 CIO 100 award winner for its generative artificial intelligence (GenAI) solution that helps customer care agents classify when, where and how to contact customers based on their preferences, while also reducing the company\u2019s risk posture. For almost 30 years, the CIO 100 awards have recognized innovative organizations around the world that exemplify the highest level of strategic and operational excellence in IT.\n<\/p>\n<p>\nDiscover technologists created and deployed a GenAI model on an internally built platform that combines advanced cloud-scale data warehousing with innovative analytics capabilities. This GenAI solution has been used to analyze vast amounts of data and classify customer contact preferences to ensure greater adherence to customer requirements and compliance with financial regulations.\n<\/p>\n<p>\nKey results include:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\na significant decrease in the time-to-market from 7 hours to 4 minutes, meaning teams can now deploy their analytics work on this platform faster.\n<\/li>\n<li>\nan 80% increase in dataset coverage when understanding customer contact preference.\n<\/li>\n<li>\nreduced customer sentiment analysis time by over 75% for correctly understanding how the customer felt at the end of the interaction based on the call transcript.\n<\/li>\n<li>\nthe ability to capture more than 1,200 additional customer contact preference requests every month, all while doing so in a cost efficient and sustainable manner.\n<\/li>\n<\/ul>\n<p>\n\u201cEverything we do at Discover is with the customer in mind, and we want to ensure every customer interaction is positive, seamless, and most importantly, secure,\u201d said Jason Strle, chief information officer at Discover. \u201cThis solution continues on our vision of being the leading digital bank and payments partner because we can quickly convert data into actionable insights that support our customers in a matter of minutes, as opposed to hours or even days.\u201d\n<\/p>\n<p>\n\u201cThe CIO 100 Awards recognize IT leaders who drive innovation, transformation, and business success through technology. With an exceptionally high caliber of submissions each year, winning a CIO 100 Award is a true honor, highlighting the bold vision, strategic excellence, and groundbreaking impact of the most influential CIOs shaping the future of digital enterprise,\u201d stated Elizabeth Cutler, content director, CIO 100 Symposium &amp; Awards.\n<\/p>\n<p>\nExecutives from the winning companies will be recognized at the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fevent.foundryco.com%2Fcio100-symposium-and-awards%2Fawards%2F&amp;esheet=54232742&amp;newsitemid=20250402136404&amp;lan=en-US&amp;anchor=CIO+100+Symposium+%26amp%3B+Awards&amp;index=1&amp;md5=bf3d703310782376eb583074611321dd\">CIO 100 Symposium &amp; Awards<\/a>. To learn more about the people, processes, and technology at Discover, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftechnology.discover.com%2F&amp;esheet=54232742&amp;newsitemid=20250402136404&amp;lan=en-US&amp;anchor=technology.discover.com&amp;index=2&amp;md5=d72fdb2e308b0f8177914afef344a5fb\">technology.discover.com<\/a> and for more information on open roles, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fjobs.discover.com%2F&amp;esheet=54232742&amp;newsitemid=20250402136404&amp;lan=en-US&amp;anchor=jobs.discover.com&amp;index=3&amp;md5=fe8d337beb04cb548d392139f21d5daa\">jobs.discover.com<\/a>.\n<\/p>\n<p><b>About Discover<\/b><\/p>\n<p>\nDiscover Financial Services (NYSE: DFS) is a digital banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover<sup>\u00ae<\/sup> card, America&#8217;s cash rewards pioneer, and offers personal loans, home loans, checking and savings accounts and certificates of deposit through its banking business. It operates the Discover Global Network<sup>\u00ae<\/sup> comprised of Discover Network, with millions of merchants and cash access locations; PULSE<sup>\u00ae<\/sup>, one of the nation&#8217;s leading ATM\/debit networks; and Diners Club International<sup>\u00ae<\/sup>, a global payments network with acceptance around the world. For more information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.discover.com%2Fcompany&amp;esheet=54232742&amp;newsitemid=20250402136404&amp;lan=en-US&amp;anchor=www.discover.com%2Fcompany&amp;index=4&amp;md5=f31a06096ec0292ba8e647d1ea640984\">www.discover.com\/company<\/a>.\n<\/p>\n<p><b>About CIO<\/b><\/p>\n<p>\nCIO focuses on attracting the highest concentration of enterprise CIOs and business technology executives with unparalleled peer insight and expertise on business strategy, innovation, and leadership. As organizations grow with digital transformation, CIO provides its readers with key insights on career development, including certifications, hiring practices and skills development. The award-winning CIO portfolio provides business technology leaders with analysis and insight on information technology trends and a keen understanding of IT\u2019s role in achieving business goals. CIO is published by Foundry, company information is available at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ffoundryco.com%2F&amp;esheet=54232742&amp;newsitemid=20250402136404&amp;lan=en-US&amp;anchor=www.foundryco.com&amp;index=5&amp;md5=e1a8e343666c8b70593988f9c3b2f6b0\">www.foundryco.com<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250402136404r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20250402136404\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250402136404\/en\/<\/a><\/span><\/p>\n<p>\nKaren Medina<br \/>\n<br \/>Discover<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:karenmedina@discover.com\">karenmedina@discover.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America Illinois<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Professional Services Payments Technology Finance Artificial Intelligence Banking Digital Cash Management\/Digital Assets<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250402136404\/en\/309572\/3\/2012_PressReleaseLogo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Discover\u00ae Recognized as 2025 CIO 100 Award Winner for Risk Reduction Model Using Generative AI RIVERWOODS, Ill.&#8211;(BUSINESS WIRE)&#8211; Discover was selected as a 2025 CIO 100 award winner for its generative artificial intelligence (GenAI) solution that helps customer care agents classify when, where and how to contact customers based on their preferences, while also reducing the company\u2019s risk posture. For almost 30 years, the CIO 100 awards have recognized innovative organizations around the world that exemplify the highest level of strategic and operational excellence in IT. Discover technologists created and deployed a GenAI model on an internally built platform that combines advanced cloud-scale data warehousing with innovative analytics capabilities. This GenAI solution has been used to analyze vast amounts of &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/discover-recognized-as-2025-cio-100-award-winner-for-risk-reduction-model-using-generative-ai\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Discover\u00ae Recognized as 2025 CIO 100 Award Winner for Risk Reduction Model Using Generative AI&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-833155","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Discover\u00ae Recognized as 2025 CIO 100 Award Winner for Risk Reduction Model Using Generative AI - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/discover-recognized-as-2025-cio-100-award-winner-for-risk-reduction-model-using-generative-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Discover\u00ae Recognized as 2025 CIO 100 Award Winner for Risk Reduction Model Using Generative AI - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Discover\u00ae Recognized as 2025 CIO 100 Award Winner for Risk Reduction Model Using Generative AI RIVERWOODS, Ill.&#8211;(BUSINESS WIRE)&#8211; Discover was selected as a 2025 CIO 100 award winner for its generative artificial intelligence (GenAI) solution that helps customer care agents classify when, where and how to contact customers based on their preferences, while also reducing the company\u2019s risk posture. For almost 30 years, the CIO 100 awards have recognized innovative organizations around the world that exemplify the highest level of strategic and operational excellence in IT. Discover technologists created and deployed a GenAI model on an internally built platform that combines advanced cloud-scale data warehousing with innovative analytics capabilities. 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For almost 30 years, the CIO 100 awards have recognized innovative organizations around the world that exemplify the highest level of strategic and operational excellence in IT. Discover technologists created and deployed a GenAI model on an internally built platform that combines advanced cloud-scale data warehousing with innovative analytics capabilities. 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