{"id":831250,"date":"2025-03-28T16:52:52","date_gmt":"2025-03-28T20:52:52","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/j-d-power-ranks-banner-bank-highest-in-the-northwest-for-retail-customer-satisfaction\/"},"modified":"2025-03-28T16:52:52","modified_gmt":"2025-03-28T20:52:52","slug":"j-d-power-ranks-banner-bank-highest-in-the-northwest-for-retail-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/j-d-power-ranks-banner-bank-highest-in-the-northwest-for-retail-customer-satisfaction\/","title":{"rendered":"J.D. Power Ranks Banner Bank Highest in the Northwest for Retail Customer Satisfaction"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>J.D. Power Ranks Banner Bank Highest in the Northwest <\/b><b>for Retail Customer Satisfaction<\/b><\/p>\n<p>WALLA WALLA, Wash.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nThe Banner Bank leadership team is pleased to announce the Bank ranked highest in the Northwest region for customer satisfaction in the just-released J.D. Power U.S. Retail Banking Satisfaction Study. This is the fifth time* in the past decade Banner Bank has earned this recognition.\n<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20250328242107\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250328242107\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 360px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250328242107\/en\/2423347\/4\/Trophy_with_Banner_Bank.jpg\" alt=\"Banner Bank ranks #1 in 2025 Retail Satisfaction Study for Northwest Region\" \/><\/p>\n<p style=\"font-size:85%\">Banner Bank ranks #1 in 2025 Retail Satisfaction Study for Northwest Region<\/p>\n<\/div>\n<p>\n\u201cIt is an incredible honor to receive this recognition by J.D. Power because it is based on the opinions of our clients,\u201d said Mark Grescovich, President &amp; CEO of Banner Bank. \u201cThe study results further affirm we continue to deliver outstanding service and value to our clients\u2014all thanks to our exceptional team.\u201d\n<\/p>\n<p>\nIn addition to achieving the highest overall ranking in the Northwest, J.D. Power\u2019s research noted Banner achieved the highest score in four of their seven study dimensions: Level of Trust, People (staff), Account Offerings; and Resolving Problems and Complaints according to our clients.\n<\/p>\n<p>\nThe U.S. Retail Banking Satisfaction Study, now in its 20th year, measures satisfaction across seven dimensions (in order of importance): trust; people; account offerings; allowing customers to bank how and when they want; saving time and money; digital channels; and resolving problems or complaints. It is the longest-running and most in-depth independent study of the retail banking customers. From that data, J.D. Power publishes the highest-ranked banks in each of 15 regions across the U.S. This year\u2019s study ran from January 2024 through January 2025. View the J.D. Power press release about the full study.\n<\/p>\n<p><b>About Banner Bank<\/b><\/p>\n<p>\nBanner Bank is a Washington-chartered commercial bank serving consumer and business clients in Washington, Oregon, California and Idaho. With more than $16.2 billion in assets, Banner Bank is part of Banner Corporation (NASDAQ: BANR). Visit Banner Bank at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.bannerbank.com&amp;esheet=54230414&amp;newsitemid=20250328242107&amp;lan=en-US&amp;anchor=www.bannerbank.com&amp;index=1&amp;md5=e760fa20acd6ebd326f37f2919251f13\">www.bannerbank.com<\/a>.\n<\/p>\n<p>\n*2017, 2018, 2019, 2022 and 2024\n<\/p>\n<p><i>For J.D. Power 2024 award information, visit jdpower.com\/awards<\/i><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250328242107r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20250328242107\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250328242107\/en\/<\/a><\/span><\/p>\n<p>\nKelly McPhee, Senior Vice President, Communications<br \/>\n<br \/>(509) 232-1968 or <a rel=\"nofollow\" href=\"mailto:kelly.mcphee@bannerbank.com\">kelly.mcphee@bannerbank.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America Washington Idaho California Oregon<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Banking Professional Services Finance<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250328242107\/en\/2423347\/3\/Trophy_with_Banner_Bank.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">Banner Bank ranks #1 in 2025 Retail Satisfaction Study for Northwest Region<\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250328242107\/en\/655701\/3\/BannerLogo_HighRes.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>J.D. Power Ranks Banner Bank Highest in the Northwest for Retail Customer Satisfaction WALLA WALLA, Wash.&#8211;(BUSINESS WIRE)&#8211; The Banner Bank leadership team is pleased to announce the Bank ranked highest in the Northwest region for customer satisfaction in the just-released J.D. Power U.S. Retail Banking Satisfaction Study. This is the fifth time* in the past decade Banner Bank has earned this recognition. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20250328242107\/en\/ Banner Bank ranks #1 in 2025 Retail Satisfaction Study for Northwest Region \u201cIt is an incredible honor to receive this recognition by J.D. Power because it is based on the opinions of our clients,\u201d said Mark Grescovich, President &amp; CEO of Banner Bank. \u201cThe study results further &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/j-d-power-ranks-banner-bank-highest-in-the-northwest-for-retail-customer-satisfaction\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;J.D. Power Ranks Banner Bank Highest in the Northwest for Retail Customer Satisfaction&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-831250","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>J.D. 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Power U.S. Retail Banking Satisfaction Study. This is the fifth time* in the past decade Banner Bank has earned this recognition. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20250328242107\/en\/ Banner Bank ranks #1 in 2025 Retail Satisfaction Study for Northwest Region \u201cIt is an incredible honor to receive this recognition by J.D. Power because it is based on the opinions of our clients,\u201d said Mark Grescovich, President &amp; CEO of Banner Bank. \u201cThe study results further &hellip; Continue reading &quot;J.D. 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