{"id":831183,"date":"2025-03-28T10:56:29","date_gmt":"2025-03-28T14:56:29","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/for-16th-consecutive-year-frost-bank-ranks-highest-in-the-j-d-power-retail-banking-satisfaction-study-in-texas\/"},"modified":"2025-03-28T10:56:29","modified_gmt":"2025-03-28T14:56:29","slug":"for-16th-consecutive-year-frost-bank-ranks-highest-in-the-j-d-power-retail-banking-satisfaction-study-in-texas","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/for-16th-consecutive-year-frost-bank-ranks-highest-in-the-j-d-power-retail-banking-satisfaction-study-in-texas\/","title":{"rendered":"FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. POWER RETAIL BANKING SATISFACTION STUDY IN TEXAS"},"content":{"rendered":"<div class=\"xn-newslines\">\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<p>\n        <span class=\"legendSpanClass\"><br \/>\n          <span class=\"xn-location\">SAN ANTONIO<\/span><br \/>\n        <\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">March 28, 2025<\/span><\/span> \/PRNewswire\/ &#8212; For the 16th consecutive year, Frost Bank received the highest ranking for retail banking customer satisfaction in <span class=\"xn-location\">Texas<\/span>, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study<sup>\u2120<\/sup>. \u00a0The study evaluates retail banking customer satisfaction with national and regional banks across <span class=\"xn-location\">the United States<\/span>.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder1\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/75070\/Frost_v1_Logo.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/75070\/Frost_v1_Logo.jpg\" title=\"Frost Logo. (PRNewsFoto\/Frost) (PRNewsFoto\/)\" alt=\"Frost Logo. (PRNewsFoto\/Frost) (PRNewsFoto\/)\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p>With an overall satisfaction index score of 745 \u2013 68 points higher than the <span class=\"xn-location\">Texas<\/span> region average \u2013 <span class=\"xn-location\">Frost<\/span> ranked highest in customer satisfaction among retail banks in <span class=\"xn-location\">Texas<\/span>. In addition to the top overall ranking, <span class=\"xn-location\">Frost<\/span> ranked No. 1 in six out of the seven dimensions in the study: trust, people, account offerings, allowing customers to bank how and when they want, saving time and money, and digital channels.<\/p>\n<p>&#8220;These results show that even as we have grown over the past few years, we remain committed to creating the best possible relationships with customers based on top-quality service, high ethical standards, and safe, sound assets,&#8221; said Frost Chairman and CEO <span class=\"xn-person\">Phil Green<\/span>. &#8220;It couldn&#8217;t be possible without the great team of <span class=\"xn-location\">Frost<\/span> bankers, who prove every day that we make people&#8217;s lives better.&#8221;<\/p>\n<p>For the past 16 years, J.D. Power has considered <span class=\"xn-location\">Texas<\/span> a separate region among the areas it surveys nationwide, and <span class=\"xn-location\">Frost<\/span> has topped the <span class=\"xn-location\">Texas<\/span> list in all 16 years. The customer satisfaction study is the longest-running and most in-depth survey of the retail banking industry with 110,000 customers covering various aspects of their banking experience. The J.D. Power study is the leading survey of consumer banking satisfaction in <span class=\"xn-location\">the United States<\/span>.<\/p>\n<p>\n        <b>About <span class=\"xn-location\">Frost<\/span>:<\/b>\n      <\/p>\n<p>\n        <i><br \/>\n          <span class=\"xn-location\">Frost<\/span> is the banking, investments and insurance subsidiary of Cullen\/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with <span class=\"xn-money\">$52.5 billion<\/span> in assets at <span class=\"xn-chron\">Dec. 31, 2024<\/span>. One of the 50 largest U.S. banks by asset size, <span class=\"xn-location\">Frost<\/span> provides a full range of banking, investments and insurance services to businesses and individuals in the <span class=\"xn-location\">Austin<\/span>, <span class=\"xn-location\">Corpus Christi<\/span>, <span class=\"xn-location\">Dallas<\/span>, <span class=\"xn-location\">Fort Worth<\/span>, <span class=\"xn-location\">Houston<\/span>, Permian Basin, Rio Grande Valley and <span class=\"xn-location\">San Antonio<\/span> regions. Founded in 1868, <span class=\"xn-location\">Frost<\/span> has helped Texans with their financial needs during three centuries. For more information, visit <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4393838-1&amp;h=3524575030&amp;u=https%3A%2F%2Fwww.frostbank.com%2F&amp;a=www.frostbank.com\" target=\"_blank\" rel=\"nofollow\">www.frostbank.com<\/a>.<\/i>\n      <\/p>\n<p>For more information:<br \/><span class=\"xn-person\">Bill Day<\/span><br \/>210-220-5427 office<br \/>210-288-5498 mobile<\/p>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=DA52495&amp;sd=2025-03-28\" \/> View original content to download multimedia:<a id=\"PRNURL\" rel=\"nofollow\" href=\"https:\/\/www.prnewswire.com\/news-releases\/for-16th-consecutive-year-frost-bank-ranks-highest-in-the-jd-power-retail-banking-satisfaction-study-in-texas-302414397.html\" target=\"_blank\">https:\/\/www.prnewswire.com\/news-releases\/for-16th-consecutive-year-frost-bank-ranks-highest-in-the-jd-power-retail-banking-satisfaction-study-in-texas-302414397.html<\/a><\/p>\n<p>SOURCE  Frost Bank<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=DA52495&amp;Transmission_Id=202503281052PR_NEWS_USPR_____DA52495&amp;DateId=20250328\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PR Newswire SAN ANTONIO , March 28, 2025 \/PRNewswire\/ &#8212; For the 16th consecutive year, Frost Bank received the highest ranking for retail banking customer satisfaction in Texas, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study\u2120. \u00a0The study evaluates retail banking customer satisfaction with national and regional banks across the United States. With an overall satisfaction index score of 745 \u2013 68 points higher than the Texas region average \u2013 Frost ranked highest in customer satisfaction among retail banks in Texas. In addition to the top overall ranking, Frost ranked No. 1 in six out of the seven dimensions in the study: trust, people, account offerings, allowing customers to bank how and when they want, saving time &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/for-16th-consecutive-year-frost-bank-ranks-highest-in-the-j-d-power-retail-banking-satisfaction-study-in-texas\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. POWER RETAIL BANKING SATISFACTION STUDY IN TEXAS&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-831183","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. POWER RETAIL BANKING SATISFACTION STUDY IN TEXAS - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/for-16th-consecutive-year-frost-bank-ranks-highest-in-the-j-d-power-retail-banking-satisfaction-study-in-texas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. POWER RETAIL BANKING SATISFACTION STUDY IN TEXAS - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"PR Newswire SAN ANTONIO , March 28, 2025 \/PRNewswire\/ &#8212; For the 16th consecutive year, Frost Bank received the highest ranking for retail banking customer satisfaction in Texas, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study\u2120. \u00a0The study evaluates retail banking customer satisfaction with national and regional banks across the United States. With an overall satisfaction index score of 745 \u2013 68 points higher than the Texas region average \u2013 Frost ranked highest in customer satisfaction among retail banks in Texas. In addition to the top overall ranking, Frost ranked No. 1 in six out of the seven dimensions in the study: trust, people, account offerings, allowing customers to bank how and when they want, saving time &hellip; Continue reading &quot;FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. 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POWER RETAIL BANKING SATISFACTION STUDY IN TEXAS\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/for-16th-consecutive-year-frost-bank-ranks-highest-in-the-j-d-power-retail-banking-satisfaction-study-in-texas\/","og_site_name":"Market Newsdesk","article_published_time":"2025-03-28T14:56:29+00:00","og_image":[{"url":"https:\/\/mma.prnewswire.com\/media\/75070\/Frost_v1_Logo.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/for-16th-consecutive-year-frost-bank-ranks-highest-in-the-j-d-power-retail-banking-satisfaction-study-in-texas\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/for-16th-consecutive-year-frost-bank-ranks-highest-in-the-j-d-power-retail-banking-satisfaction-study-in-texas\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. 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