{"id":829933,"date":"2025-03-26T08:09:31","date_gmt":"2025-03-26T12:09:31","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/vertex-commerce-study-returnuarys-growing-complexity-forces-retailers-to-keep-pace\/"},"modified":"2025-03-26T08:09:31","modified_gmt":"2025-03-26T12:09:31","slug":"vertex-commerce-study-returnuarys-growing-complexity-forces-retailers-to-keep-pace","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/vertex-commerce-study-returnuarys-growing-complexity-forces-retailers-to-keep-pace\/","title":{"rendered":"Vertex Commerce Study: Returnuary\u2019s Growing Complexity Forces Retailers to Keep Pace"},"content":{"rendered":"

\nGlobal tax technology provider finds retail consumers want free, easy product returns — or they\u2019ll shop elsewhere to find them
\n<\/h2>\n
\n

KING OF PRUSSIA, Pa., March 26, 2025 (GLOBE NEWSWIRE) — Vertex Inc. (NASDAQ:VERX) (\u201cVertex\u201d or the \u201cCompany\u201d), a global provider of indirect tax technology solutions, reveals that while free, easy product returns are paramount for consumer loyalty, they also create significant indirect tax complexities for retailers managing a surge of returns. Data from the post-holiday \u2018Returnuary\u2019 season \u2013 spanning late December through early February \u2013 shows that the majority (81%) of consumers would rather keep an item or seek out a nearby store to complete a return than pay for return shipping. With free returns a clear consumer expectation, 68% of shoppers indicate that their return experience directly influences their decision to engage with a brand in the future\u2014all of which adds to the indirect tax complexities retailers must navigate.<\/p>\n

Retailers must accurately refund sales tax collected at the time of purchase, which varies by jurisdiction and sales channel. With the influx of return transactions, it can quickly become difficult to track and manage tax reporting, especially if the retailer is using disconnected systems that increase the likelihood of errors and compliance issues.<\/p>\n

With so many variables to manage within sales tax rates and regulations, retailers must rely on automated tax determination engines to successfully navigate high-pressure, high-volume seasons. These solutions are critical for ensuring accurate tax reporting and compliance during both peak shopping and return periods.<\/p>\n

“Retailers have little time to recover between the holiday shopping surge and the post-peak return influx, making it crucial to avoid discovering the wrong tax configuration at this critical moment,” said Sal Visca, Chief Technology Officer. \u201cAdopting an integrated, modern, and unified tax approach ahead of these major retail moments is critical to reducing complexities, accurately tracking taxes, and meeting business and consumer needs.”<\/p>\n

The survey finds that 40% of consumers return at least one item post-holiday, ranging from $25-$100, and 55% are ensuring the sales tax is refunded accurately. Vertex research<\/a> finds a majority (77%) of holiday transactions are processed online yet about 60% of these returns are processed in-store.\u00a0Retailers have spent the past decade navigating digital transformation to address the complexities of omnichannel commerce. During this time, rising consumer expectations for seamless \u201cbuy anywhere, return anywhere\u201d experiences have introduced additional challenges in managing omnichannel returns while ensuring accurate indirect tax calculation, management and reconciliation.<\/p>\n

Vertex\u2019s survey also finds that nearly one-third (35%) of consumers make a purchase with the intent to return one or more items. When there is more time between the original purchase date and the return, it widens the window for tax rates to change and requires retailers to maintain historical rate information.<\/p>\n

To learn more about Vertex and its indirect tax and compliance solutions for ecommerce and more, visit www.vertexinc.com<\/a>.<\/p>\n

\n About the Survey <\/strong>
\n
This survey was conducted via Dynata and polled 1,000 general U.S.-based consumers over 18 years of age in February 2025. Respondents were segmented and analyzed across age groups, gender, marital status, having children and household income. For complete survey methodology, please email vertex@pancomm.com<\/a>.<\/p>\n

\n About Vertex<\/strong>
\n
Vertex, Inc. is a leading global provider of indirect tax solutions. The Company\u2019s mission is to deliver the most trusted tax technology enabling global businesses to transact, comply and grow with confidence. Vertex provides solutions that can be tailored to specific industries for major lines of indirect tax, including sales and consumer use, value added and payroll. Headquartered in North America, and with offices in South America and Europe, Vertex empowers the world\u2019s leading brands to simplify the complexity of continuous compliance.<\/p>\n

For more information, visit\u202fwww.vertexinc.com<\/u><\/a>\u202for follow us on\u202fTwitter<\/u><\/a>\u202fand\u202fLinkedIn<\/u><\/a>.<\/p>\n

COPYRIGHT \u00a9 2025 VERTEX, INC. ALL RIGHTS RESERVED. THE INFORMATION CONTAINED HEREIN IS INTENDED FOR INFORMATION PURPOSES ONLY, MAY CHANGE AT ANY TIME IN THE FUTURE, AND IS NOT LEGAL OR TAX ADVICE.<\/p>\n

\n Vertex Company Contact:<\/strong>
\n
Rachel Litcofsky\u00a0
Manager, Public Relations\u00a0
mediainquiries@vertexinc.com<\/u><\/a><\/p>\n

\"\"
\n
\n \"\"\n <\/div>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Global tax technology provider finds retail consumers want free, easy product returns — or they\u2019ll shop elsewhere to find them KING OF PRUSSIA, Pa., March 26, 2025 (GLOBE NEWSWIRE) — Vertex Inc. (NASDAQ:VERX) (\u201cVertex\u201d or the \u201cCompany\u201d), a global provider of indirect tax technology solutions, reveals that while free, easy product returns are paramount for consumer loyalty, they also create significant indirect tax complexities for retailers managing a surge of returns. Data from the post-holiday \u2018Returnuary\u2019 season \u2013 spanning late December through early February \u2013 shows that the majority (81%) of consumers would rather keep an item or seek out a nearby store to complete a return than pay for return shipping. With free returns a clear consumer expectation, 68% … <\/p>\n

Continue reading “Vertex Commerce Study: Returnuary\u2019s Growing Complexity Forces Retailers to Keep Pace”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-829933","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nVertex Commerce Study: Returnuary\u2019s Growing Complexity Forces Retailers to Keep Pace - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/vertex-commerce-study-returnuarys-growing-complexity-forces-retailers-to-keep-pace\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vertex Commerce Study: Returnuary\u2019s Growing Complexity Forces Retailers to Keep Pace - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Global tax technology provider finds retail consumers want free, easy product returns — or they\u2019ll shop elsewhere to find them KING OF PRUSSIA, Pa., March 26, 2025 (GLOBE NEWSWIRE) — Vertex Inc. 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