{"id":826376,"date":"2025-03-17T09:07:09","date_gmt":"2025-03-17T13:07:09","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/"},"modified":"2025-03-17T09:07:09","modified_gmt":"2025-03-17T13:07:09","slug":"cisco-paves-the-way-with-agentic-ai-collaboration","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/","title":{"rendered":"Cisco Paves the Way with Agentic AI Collaboration"},"content":{"rendered":"<div class=\"xn-newslines\">\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<p class=\"prntac\">\n        <i>Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences<\/i>\n      <\/p>\n<p>\n        <b>News summary:<\/b>\n      <\/p>\n<ul type=\"disc\">\n<li>Furthering\u00a0Cisco&#8217;s agentic AI journey, Cisco expands its Collaboration portfolio to include the general availability of Webex AI Agent to improve customer experiences.<\/li>\n<li>With new Cisco AI Assistant for\u00a0Webex Contact Center updates and Webex AI Agent availability, Cisco is transforming contact centers into customer experience centers.<\/li>\n<li>New solutions for end users and IT teams include\u00a0Webex Calling Customer Assist, new features within Webex Control Hub, and new workflow automation solutions for the Cisco AI Assistant for Webex.<\/li>\n<\/ul>\n<p>\n        <span class=\"legendSpanClass\"><br \/>\n          <span class=\"xn-location\">ORLANDO, Fla.<\/span><br \/>\n        <\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">March 17, 2025<\/span><\/span> \/PRNewswire\/ &#8212; At Enterprise Connect, Cisco (NASDAQ: CSCO) will <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4383802-1&amp;h=1710025679&amp;u=https%3A%2F%2Fblog.webex.com%2Finnovation-ai%2Fredefining-whats-possible-for-employee-and-customer-experiences%2F&amp;a=unveil\" target=\"_blank\" rel=\"nofollow\">unveil<\/a>\u00a0its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Cisco is driving toward a future where AI anticipates customer and employee needs, addresses challenges, fulfils intent and further enhances productivity for all. New agentic AI innovations include the general availability of the Webex AI Agent for\u00a0enhanced customer experience. Additional solutions announced across Collaboration Devices and the Webex Suite include new workflows in AI Assistant for Webex Suite to streamline employee experiences, Webex Calling Customer Assist, and AirPlay on Cisco Devices for Microsoft Teams Rooms.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder1\">\n<p title=\"AI Conversational intelligence for the Contact Center | Webex AI Agent\">\n          \u00a0\n        <\/p>\n<\/p><\/div>\n<p>&#8220;Enterprises are starting to realize the potential of agentic AI. It is reinventing what it means for people and technology to work together across the physical and digital worlds,&#8221; said <span class=\"xn-person\">Jeetu Patel<\/span>, Executive Vice President and Chief Product Officer, Cisco. &#8220;Our customers love how Webex AI is built seamlessly into the way you work. Working alongside employees increasing efficiency, improving employee sentiment and enhancing overall customer experiences.&#8221;<\/p>\n<p>\n        <b>Creating Customer Experience Centers with AI<br \/><\/b>Traditional contact centers, primarily reactive in addressing customer inquiries, are evolving into experience centers where every interaction is an opportunity to provide exceptional interactions with customers. Webex is making this possible with the Webex Customer Experience portfolio with tools like AI Agent and AI Assistant for Contact Center that seamlessly answer customers&#8217; questions and integrate with back-office systems for automated intent fulfillment. New AI solutions include:<\/p>\n<ul type=\"disc\">\n<li>\n          <b>Webex AI Agent:<\/b>\u00a0With general availability planned for <span class=\"xn-chron\">March 31, 2025<\/span>, the <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4383802-1&amp;h=3829078936&amp;u=https%3A%2F%2Fwww.webex.ai%2Fai-agent.html&amp;a=Webex+AI+Agent\" target=\"_blank\" rel=\"nofollow\">Webex AI Agent<\/a>\u00a0is a 24\/7, self-service solution with natural, human-like interactions. It works alongside human agents to answer routine and high-volume customer questions and executes actions to fulfil customer requests, while eliminating the need for queues or wait times. It integrates out of the box with Webex Contact Center and combines\u00a0natural sounding conversational intelligence with real-time automation for customers to resolve issues and queries as if they were speaking or messaging with a human.<\/li>\n<li>\n          <b>Cisco AI Assistant for\u00a0Webex Contact Center: <\/b>To improve agent and customer service experiences, the generally available <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4383802-1&amp;h=3216205556&amp;u=https%3A%2F%2Fwww.webex.ai%2Fai-assistant.html&amp;a=Cisco+AI+Assistant+for+Webex+Contact+Center\" target=\"_blank\" rel=\"nofollow\">Cisco AI Assistant for Webex Contact Center<\/a> has new features planned for Q2 2025, including suggested responses and real-time transcription for agents. These will join previously available features including context transfer summaries, dropped call summaries, Agent Wellbeing, topic analytics and automatic customer satisfaction scores (Auto CSAT).<\/li>\n<\/ul>\n<p>\n        <b>Delivering AI-Powered Employee Experiences for End Users and IT<br \/><\/b>In today&#8217;s digital era, employees expect intelligent and efficient collaboration experiences. AI-powered solutions deliver seamless collaboration and bolster productivity for every employee, from the end users who depend on our products daily to the IT professionals who ensure smooth operations. Employees can use some of these tools as they become available later this year to increase their productivity with workflow automation that streamlines routine tasks, easily customize and manage AI capabilities and insights, and more, including:<\/p>\n<ul type=\"disc\">\n<li>\n          <b>Workflow Automation in Cisco AI Assistant for\u00a0Webex: <\/b>This capability in the Cisco AI Assistant for Webex Suite intends to streamline processes and save time by working across enterprise apps like <b>Salesforce, ServiceNow<\/b>, and <b>Jira.<\/b> This enables users to more efficiently complete tasks and automatically share meeting summaries across enterprise apps.<\/li>\n<li>\n          <b>AI Capabilities in\u00a0Webex Control Hub: <\/b>The platform will allow IT admins to easily access, search and manage all AI ecosystems in one place, and to customize them to match their organization&#8217;s needs. They will also be able to view analytics on AI usage, trends, and employee adoption metrics within Webex Control Hub.<\/li>\n<\/ul>\n<p>Any employee can be empowered to assist customers with this Webex Calling solution:<\/p>\n<ul type=\"disc\">\n<li>\n          <b>Webex Calling Customer Assist: <\/b>This reimagined calling solution aims to empower any employee to assist customers with an AI-powered, modern experience in the Webex app on their desktop or mobile phone. With Customer Assist, local and regional branches including retail stores, bank branches, pharmacies and healthcare clinics can quickly provide great customer experiences, resolve issues and build strong relationships. With the addition of new features available later this year, it intends to provide efficient call routing, AI assistance for agents and supervisors and powerful analytics\u2014all in an easy-to-deploy, cost-effective Webex Calling offering.<\/li>\n<\/ul>\n<p>The Webex ecosystem delivers a seamless integration of AI-driven innovations and collaboration tools, enhancing user experiences with secure, flexible, and rich interactions across workspaces:<\/p>\n<ul type=\"disc\">\n<li>\n          <b>Apple\u00a0AirPlay<\/b>\u00a0on Cisco Devices is now available for Microsoft Teams Rooms, enabling instant wireless content sharing from iPhone, iPad or Mac to Cisco Devices.<\/li>\n<li>Now generally available,\u00a0<b>Cisco Spatial Meetings<\/b> allows users to turn any space equipped with a Cisco Room Bar Pro into an immersive studio with Webex for Apple Vision Pro.<\/li>\n<li>With connectors across many enterprise apps such as\u00a0<b>Outlook, Salesforce,<\/b> and <b>ServiceNow<\/b>\u2014made possible with <b>Glean<\/b>\u2014users can enhance discussions, search Webex, and speed up decision-making with knowledge graphs and connectors.<\/li>\n<li>\n          <b>Native Epic integration for\u00a0Webex Contact Center<\/b>, expected to be in beta this month, will enable contact center agents to access patient information more easily as they manage interactions within the popular electronic health record (EHR) software.<\/li>\n<\/ul>\n<p>To see Cisco&#8217;s innovations in action, join the Enterprise Connect keynote on <span class=\"xn-chron\">Tuesday, March 18<\/span> from <span class=\"xn-chron\">11:30am &#8211; 12:00pm EST<\/span> and visit Cisco at Booth #1607.<\/p>\n<p>\n        <b>About Cisco<\/b>\n      <\/p>\n<p>Cisco (NASDAQ: CSCO) is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all. Discover more on\u00a0<a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4383802-1&amp;h=2802656238&amp;u=https%3A%2F%2Fnewsroom.cisco.com%2Fc%2Fr%2Fnewsroom%2Fen%2Fus%2Findex.html&amp;a=The+Newsroom\" target=\"_blank\" rel=\"nofollow\">The Newsroom<\/a> and follow us on X at <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4383802-1&amp;h=615088472&amp;u=https%3A%2F%2Fx.com%2FCisco&amp;a=%40Cisco\" target=\"_blank\" rel=\"nofollow\">@Cisco<\/a>.<\/p>\n<p>Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and\/or its affiliates in the U.S. and other countries. A listing of Cisco&#8217;s trademarks can be found at <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4383802-1&amp;h=519631617&amp;u=http%3A%2F%2Fwww.cisco.com%2Fgo%2Ftrademarks&amp;a=http%3A%2F%2Fwww.cisco.com%2Fgo%2Ftrademarks\" target=\"_blank\" rel=\"nofollow\">http:\/\/www.cisco.com\/go\/trademarks<\/a>. Third-party trademarks mentioned are the property of their respective owners. The use of the word &#8216;partner&#8217; does not imply a partnership relationship between Cisco and any other company.<\/p>\n<p>\n        <b>About Webex<\/b>\n      <\/p>\n<p>\n        <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4383802-1&amp;h=891525424&amp;u=http%3A%2F%2Fwww.webex.com%2F&amp;a=Webex\" target=\"_blank\" rel=\"nofollow\">Webex<\/a>\u00a0is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world&#8217;s leading business and productivity apps \u2013 delivered through a single application and interface. Learn more at webex.com.<\/p>\n<p>\u00a0<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder2\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/813707\/Cisco_v2_Logo.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/813707\/Cisco_v2_Logo.jpg\" title=\"Cisco Logo (PRNewsfoto\/Cisco)\" alt=\"Cisco Logo (PRNewsfoto\/Cisco)\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=SF41791&amp;sd=2025-03-17\" \/> View original content to download multimedia:<a id=\"PRNURL\" rel=\"nofollow\" href=\"https:\/\/www.prnewswire.com\/news-releases\/cisco-paves-the-way-with-agentic-ai-collaboration-302402556.html\" target=\"_blank\">https:\/\/www.prnewswire.com\/news-releases\/cisco-paves-the-way-with-agentic-ai-collaboration-302402556.html<\/a><\/p>\n<p>SOURCE  Cisco Systems, Inc.<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=SF41791&amp;Transmission_Id=202503170900PR_NEWS_USPR_____SF41791&amp;DateId=20250317\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PR Newswire Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences News summary: Furthering\u00a0Cisco&#8217;s agentic AI journey, Cisco expands its Collaboration portfolio to include the general availability of Webex AI Agent to improve customer experiences. With new Cisco AI Assistant for\u00a0Webex Contact Center updates and Webex AI Agent availability, Cisco is transforming contact centers into customer experience centers. New solutions for end users and IT teams include\u00a0Webex Calling Customer Assist, new features within Webex Control Hub, and new workflow automation solutions for the Cisco AI Assistant for Webex. ORLANDO, Fla. , March 17, 2025 \/PRNewswire\/ &#8212; At Enterprise Connect, Cisco (NASDAQ: CSCO) will unveil\u00a0its vision for agentic AI collaboration, along with new AI-powered collaboration solutions &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Cisco Paves the Way with Agentic AI Collaboration&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-826376","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco Paves the Way with Agentic AI Collaboration - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco Paves the Way with Agentic AI Collaboration - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"PR Newswire Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences News summary: Furthering\u00a0Cisco&#8217;s agentic AI journey, Cisco expands its Collaboration portfolio to include the general availability of Webex AI Agent to improve customer experiences. With new Cisco AI Assistant for\u00a0Webex Contact Center updates and Webex AI Agent availability, Cisco is transforming contact centers into customer experience centers. New solutions for end users and IT teams include\u00a0Webex Calling Customer Assist, new features within Webex Control Hub, and new workflow automation solutions for the Cisco AI Assistant for Webex. ORLANDO, Fla. , March 17, 2025 \/PRNewswire\/ &#8212; At Enterprise Connect, Cisco (NASDAQ: CSCO) will unveil\u00a0its vision for agentic AI collaboration, along with new AI-powered collaboration solutions &hellip; Continue reading &quot;Cisco Paves the Way with Agentic AI Collaboration&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-17T13:07:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mma.prnewswire.com\/media\/813707\/Cisco_v2_Logo.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/cisco-paves-the-way-with-agentic-ai-collaboration\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/cisco-paves-the-way-with-agentic-ai-collaboration\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Cisco Paves the Way with Agentic AI Collaboration\",\"datePublished\":\"2025-03-17T13:07:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/cisco-paves-the-way-with-agentic-ai-collaboration\\\/\"},\"wordCount\":1235,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/cisco-paves-the-way-with-agentic-ai-collaboration\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mma.prnewswire.com\\\/media\\\/813707\\\/Cisco_v2_Logo.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/cisco-paves-the-way-with-agentic-ai-collaboration\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/cisco-paves-the-way-with-agentic-ai-collaboration\\\/\",\"name\":\"Cisco Paves the Way with Agentic AI Collaboration - 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With new Cisco AI Assistant for\u00a0Webex Contact Center updates and Webex AI Agent availability, Cisco is transforming contact centers into customer experience centers. New solutions for end users and IT teams include\u00a0Webex Calling Customer Assist, new features within Webex Control Hub, and new workflow automation solutions for the Cisco AI Assistant for Webex. ORLANDO, Fla. , March 17, 2025 \/PRNewswire\/ &#8212; At Enterprise Connect, Cisco (NASDAQ: CSCO) will unveil\u00a0its vision for agentic AI collaboration, along with new AI-powered collaboration solutions &hellip; Continue reading \"Cisco Paves the Way with Agentic AI Collaboration\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/","og_site_name":"Market Newsdesk","article_published_time":"2025-03-17T13:07:09+00:00","og_image":[{"url":"https:\/\/mma.prnewswire.com\/media\/813707\/Cisco_v2_Logo.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Cisco Paves the Way with Agentic AI Collaboration","datePublished":"2025-03-17T13:07:09+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/"},"wordCount":1235,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/#primaryimage"},"thumbnailUrl":"https:\/\/mma.prnewswire.com\/media\/813707\/Cisco_v2_Logo.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/cisco-paves-the-way-with-agentic-ai-collaboration\/","name":"Cisco Paves the Way with Agentic AI Collaboration - 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