{"id":820630,"date":"2025-03-03T09:07:19","date_gmt":"2025-03-03T14:07:19","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/televox-helps-health-systems-and-practices-get-smart-about-patient-relationship-management-at-himss-2025\/"},"modified":"2025-03-03T09:07:19","modified_gmt":"2025-03-03T14:07:19","slug":"televox-helps-health-systems-and-practices-get-smart-about-patient-relationship-management-at-himss-2025","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/televox-helps-health-systems-and-practices-get-smart-about-patient-relationship-management-at-himss-2025\/","title":{"rendered":"TeleVox Helps Health Systems and Practices Get SMART About Patient Relationship Management at HIMSS\u00ae 2025"},"content":{"rendered":"<h2>\nTeleVox\u2019s AI-powered virtual assistant, SMART Agent, transforms patient experiences<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">LAS VEGAS, March  03, 2025  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=qbcPbi3xhF0UmWBVHoMTdOQ-mmHsJ1AgPySNDiO3mQlQo_H_3-OfF0mNSvD6eSu2vwF9NQUkuPQkk0gLDMylXw==\" rel=\"nofollow\" target=\"_blank\">TeleVox<\/a>, the industry-leading provider of omnichannel patient relationship management (PRM) platforms, will demonstrate SMART Agent \u2013 the latest in AI-powered technology that transforms patient experiences \u2013 at HIMSS 2025 (booths 4618 and C3718-04), held March 3-6 in Las Vegas.<\/p>\n<p>\n        <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=1n9gzp81CWUcr00qeo9L8KR_fN_FbS9SLI2JJF0zIba7CbM1t1hYymVo6saaP2pnbnIWB3vDDag7JDpY3_D-2tN9OpnH0ImWByDYC_ZAzy2EF0pdZfm0KGK1R1M5BIpA3GvgUaLe0I07XDhHvypnzpobcHU8GDrWrgXlKh-zPmROTEzo0OzK7nJJMT-dRy0m\" rel=\"nofollow\" target=\"_blank\">SMART Agent<\/a> is TeleVox\u2019s AI-powered virtual assistant that transforms the patient experience by tapping into a dynamic knowledge base to answer patient questions via phone, text, or online chat. Designed to automate, inform and connect, SMART Agent enables patients with self-service options and automates routine tasks to lighten staff workload and put an emphasis back on patient care.<\/p>\n<p>SMART Agent leverages solutions from both TeleVox and Mosaicx, complementary brands under West Technology Group. The companies\u2019 combined services create a compelling product suite for customers, featuring advanced Intelligent Virtual Assistant voice technology and generative AI-powered SMS and chat capabilities. The companies will leverage their combined expertise, product solutions, and expanded verticals to strengthen their market positioning and enable future growth.<\/p>\n<p>In addition to its booth 4618 in the Venetian Expo Center, TeleVox will also have representatives at C3718-04 in the <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=1a1FX_AnwFC1W4FvEHDrA-rpL1Fy2hRROKW_obbl3xasIbAZaQluipz9VhkdyPcrxHgZbE2LWRFeVCPScVh2qudobd5rgkvVt1_AWJFTR4fwhVF6rlJyp_fazzrqwB8dbiJSOB9ee5eN7mwgNEvtBA==\" rel=\"nofollow\" target=\"_blank\">Patient Engagement 365 Pavilion<\/a> located inside Caesar\u2019s Forum. In this pavilion, TeleVox will present \u201cRevolutionizing Contact Center Efficiencies and Patient Experiences with AI-Powered Technology\u201d on Wednesday, March 5, 2025, at 11:30 AM PST.<\/p>\n<p>\u201cFor the benefit of your patients and your staff, it\u2019s time for healthcare organizations to get smarter about their use of AI for patient relationship management,\u201d Vijay Verma, Vice President of Product said. \u201cAt HIMSS, we look forward to showcasing how TeleVox\u2019s SMART Agent streamlines operations, improves staff efficiency, and enhances overall patient satisfaction.\u201d<\/p>\n<p>TeleVox will also co-sponsor the <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=En6eIqyE5eVjVOwtO2VDyA78HcR3abVbXchDy_Q3wzBnFZRZmlk3hpnBJraXbS70GFAzaLD4m9TC7F1v5QvJVJz2baPjfZBZW_wuu0frz_-Y_g9Lc4A5WbMyUUkhmIPm\" rel=\"nofollow\" target=\"_blank\">HIMSS25 Blood Drive<\/a>, where attendees can not only help patients in need through a donation, but also find out their blood type, receive a mini-physical, and earn a free gift while supporting the local community.<\/p>\n<p>\n        <strong>About TeleVox<\/strong><br \/>\n        <br \/>TeleVox is a leading provider of omnichannel digital patient relationship management technology. Our solutions are used by more than 7,000 healthcare organizations\u2014from hospitals and health systems to community health centers\u2014to engage, educate, and empower patients throughout their care journey. Our patient relationship management platform integrates with the electronic health record (EHR) to support automated, personalized, two-way interactions with patients. And our pharmaceutical team partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders by reaching more patients through customized communication. All of these exchanges are possible via text, virtual assistant, interactive voice response (IVR), email, and postcards. For 30 years, TeleVox has helped preserve care continuity, reduce the operational burden on staff, and drive revenue while making the healthcare communication process easier for everyone. TeleVox is part of West Technology Group, LLC controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO). Learn more at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=r019nKprQDuoqQTxo3x4Spx2Yti3PuVpwxdQZfEKCzmBxisje0oOQsgd-qGMFkFRERy78iLATZwaVugb8DJMPg==\" rel=\"nofollow\" target=\"_blank\">www.televox.com<\/a>.<\/p>\n<p>\n        <strong>Contacts<\/strong><br \/>\n        <br \/>Hilary Cooper<br \/>Head of Marketing, TeleVox\/Mosaicx<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=hyK8XobzSh0ogx4dnT9Z87-NhCBmRntyRGhdurk43CZjrnVp78i6Qaa6O1zFTep7TJDNflYGX2xXBtXJmXK_PKHhLhq9W0bMDNzZ2ZE85tUUyc6BlXVm5Rmq07gNNrUf\" rel=\"nofollow\" target=\"_blank\">Hilary.Cooper@televox.com<\/a><\/p>\n<p>Owen Serey<br \/>Management Supervisor \u2013 PR, Mower<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=Tk2P-CRZhUa34JpLAaluRjsG2x0p6XakriE5RPTO0EzCA18_8yr39UPxf4RQuMPHjLsJ2eoM0508yKCemhnXSg==\" rel=\"nofollow\" target=\"_blank\">OSerey@mower.com<\/a><\/p>\n<p>      <img decoding=\"async\" alt=\"\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=OTM4NzIxNCM2Nzg1NjcwIzUwMDExNzc3Mw==\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" alt=\"\" src=\"https:\/\/ml.globenewswire.com\/media\/NWI4YzdjY2QtZWQ4OS00MGU4LWJkNjYtMTVhYTVhOGViOGI5LTUwMDExNzc3Mw==\/tiny\/TeleVox.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>TeleVox\u2019s AI-powered virtual assistant, SMART Agent, transforms patient experiences LAS VEGAS, March 03, 2025 (GLOBE NEWSWIRE) &#8212; TeleVox, the industry-leading provider of omnichannel patient relationship management (PRM) platforms, will demonstrate SMART Agent \u2013 the latest in AI-powered technology that transforms patient experiences \u2013 at HIMSS 2025 (booths 4618 and C3718-04), held March 3-6 in Las Vegas. SMART Agent is TeleVox\u2019s AI-powered virtual assistant that transforms the patient experience by tapping into a dynamic knowledge base to answer patient questions via phone, text, or online chat. Designed to automate, inform and connect, SMART Agent enables patients with self-service options and automates routine tasks to lighten staff workload and put an emphasis back on patient care. SMART Agent leverages solutions from both &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/televox-helps-health-systems-and-practices-get-smart-about-patient-relationship-management-at-himss-2025\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TeleVox Helps Health Systems and Practices Get SMART About Patient Relationship Management at HIMSS\u00ae 2025&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-820630","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TeleVox Helps Health Systems and Practices Get SMART About Patient Relationship Management at HIMSS\u00ae 2025 - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/televox-helps-health-systems-and-practices-get-smart-about-patient-relationship-management-at-himss-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TeleVox Helps Health Systems and Practices Get SMART About Patient Relationship Management at HIMSS\u00ae 2025 - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"TeleVox\u2019s AI-powered virtual assistant, SMART Agent, transforms patient experiences LAS VEGAS, March 03, 2025 (GLOBE NEWSWIRE) &#8212; TeleVox, the industry-leading provider of omnichannel patient relationship management (PRM) platforms, will demonstrate SMART Agent \u2013 the latest in AI-powered technology that transforms patient experiences \u2013 at HIMSS 2025 (booths 4618 and C3718-04), held March 3-6 in Las Vegas. SMART Agent is TeleVox\u2019s AI-powered virtual assistant that transforms the patient experience by tapping into a dynamic knowledge base to answer patient questions via phone, text, or online chat. Designed to automate, inform and connect, SMART Agent enables patients with self-service options and automates routine tasks to lighten staff workload and put an emphasis back on patient care. 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SMART Agent is TeleVox\u2019s AI-powered virtual assistant that transforms the patient experience by tapping into a dynamic knowledge base to answer patient questions via phone, text, or online chat. Designed to automate, inform and connect, SMART Agent enables patients with self-service options and automates routine tasks to lighten staff workload and put an emphasis back on patient care. 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