{"id":814947,"date":"2025-02-19T09:23:02","date_gmt":"2025-02-19T14:23:02","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/"},"modified":"2025-02-19T09:23:02","modified_gmt":"2025-02-19T14:23:02","slug":"upland-panviva-launches-sidekick-an-ai-powered-agent-assistant","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/","title":{"rendered":"Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant"},"content":{"rendered":"<p>        <!--.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p><b>Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant<\/b><\/p>\n<p>AUSTIN, Texas&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fuplandsoftware.com%2F&amp;esheet=54209175&amp;newsitemid=20250219288033&amp;lan=en-US&amp;anchor=Upland+Software%2C+Inc.&amp;index=1&amp;md5=012efed69925fa51ab83e5d3fffe5276\">Upland Software, Inc.<\/a> (Nasdaq: UPLD), a leader in AI-enabled cloud software for digital transformation, today announced that <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fuplandsoftware.com%2Fpanviva&amp;esheet=54209175&amp;newsitemid=20250219288033&amp;lan=en-US&amp;anchor=Upland+Panviva&amp;index=2&amp;md5=3a122d95ff48fc34c2318bfe913f867b\">Upland Panviva<\/a> has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centers.\n<\/p>\n<p>\nAs a trusted leader in highly regulated industries, Panviva delivers next-generation, AI-powered guidance for complex and compliance-driven organizations. Panviva offers flexible solutions that meet customers\u2019 omnichannel needs, such as integrations with chatbots, AI agents, and CRMs. With the power of GenAI curation that is approved by business experts, organizations can deliver real-time recommendations when agents and customers need it most.\n<\/p>\n<p>\n&#8220;At Upland, our vision centers around prioritizing success through tailored expertise and a relentless commitment to technology advancements. As AI reshapes contact center operations, robust knowledge management has become the cornerstone of immediacy while maintaining accuracy and compliance,\u201d said Sean Coleman, Senior Vice President and General Manager of Knowledge and Contact Center Management solutions at Upland Software. \u201cFor over two decades, Panviva has been the backbone of driving compliance for contact centers across highly regulated industries like healthcare, utilities, and banking. Now, we&#8217;re evolving to help these same customers harness the power of AI with governed knowledge management.&#8221;\n<\/p>\n<p>\nAs an out-of-the-box assistant, Panviva Sidekick allows agents to seamlessly utilize the power of AI search and spend more time listening to customers, providing critical real-time guidance that instantly improves customer experience. Sidekick\u2019s capabilities include the following:\n<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>AI Search:<\/b> Sophisticated, cutting-edge search that bridges Panviva Sidekick and your team\u2019s existing knowledge\n<\/li>\n<li><b>Smart Snippets:<\/b> AI-generated summarized snippets from Panviva\u2019s curation platform, Digital Orchestrator\n<\/li>\n<li><b>Sleek Interface:<\/b> Easy-to-use browser extension created with the modern agents\u2019 needs top of mind\n<\/li>\n<\/ul>\n<p>\n\u201cAs technology and the speed of information evolve, customers demand immediate, personalized interactions,\u201d said Amy Machado, Senior Research Manager of Enterprise Content at IDC. \u201cAnswers can arrive in real time, but multiple sources, lengthy documents, or complex procedures can slow down the process, frustrating both customers and agents. GenAI tools can automatically generate concise, dynamic summaries or snippets from the trusted knowledge base.&#8221;\n<\/p>\n<p>\nBuilding on Panviva\u2019s 20+ years of knowledge management expertise, Panviva Sidekick solidifies the product\u2019s impact on the next generation of agent guidance by utilizing Smart Snippets and AI search. Panviva Sidekick is channel-specific, audience-specific, and dynamic, helping customers add tags to capture competency and enabling faceted results to change based on the metadata added.\n<\/p>\n<p>\nLearn more about Upland Panviva Sidekick capabilities <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fuplandsoftware.com%2Fpanviva%2Fpanviva-sidekick%2F&amp;esheet=54209175&amp;newsitemid=20250219288033&amp;lan=en-US&amp;anchor=here&amp;index=3&amp;md5=fdfdecb28b0cf6dbbb61c46c35c09a72\">here<\/a>.\n<\/p>\n<p><b>About Upland Software<br \/>\n<br \/><\/b>Upland Software Inc. enables global businesses to work smarter with over 25 proven enterprise cloud software products that increase revenue, reduce costs, and deliver immediate value. Our solutions offer many integrated AI capabilities and cover digital marketing, knowledge management, contact center service, sales productivity, content lifecycle automation, and more. Upland&#8217;s powerful cloud products are trusted by more than 10,000 global customers. Learn how Upland helps businesses achieve outcomes that matter at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.uplandsoftware.com%2F&amp;esheet=54209175&amp;newsitemid=20250219288033&amp;lan=en-US&amp;anchor=www.uplandsoftware.com&amp;index=4&amp;md5=037a4a834c731a871f07d684fc343473\">www.uplandsoftware.com<\/a>.\n<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250219288033r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20250219288033\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250219288033\/en\/<\/a><\/span><\/p>\n<p>\nLloyd Berry<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:media@uplandsoftware.com\">media@uplandsoftware.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America Texas<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Telecommunications Software Digital Marketing Artificial Intelligence Robotics Data Management Communications Technology<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250219288033\/en\/1094830\/3\/New_Upland_Logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant AUSTIN, Texas&#8211;(BUSINESS WIRE)&#8211;Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-enabled cloud software for digital transformation, today announced that Upland Panviva has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centers. As a trusted leader in highly regulated industries, Panviva delivers next-generation, AI-powered guidance for complex and compliance-driven organizations. Panviva offers flexible solutions that meet customers\u2019 omnichannel needs, such as integrations with chatbots, AI agents, and CRMs. With the power of GenAI curation that is approved by business experts, organizations can deliver real-time recommendations when agents and customers need it most. &#8220;At Upland, our vision centers around prioritizing success through tailored expertise and &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-814947","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant AUSTIN, Texas&#8211;(BUSINESS WIRE)&#8211;Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-enabled cloud software for digital transformation, today announced that Upland Panviva has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centers. As a trusted leader in highly regulated industries, Panviva delivers next-generation, AI-powered guidance for complex and compliance-driven organizations. Panviva offers flexible solutions that meet customers\u2019 omnichannel needs, such as integrations with chatbots, AI agents, and CRMs. With the power of GenAI curation that is approved by business experts, organizations can deliver real-time recommendations when agents and customers need it most. &#8220;At Upland, our vision centers around prioritizing success through tailored expertise and &hellip; Continue reading &quot;Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-19T14:23:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250219288033r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant\",\"datePublished\":\"2025-02-19T14:23:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\\\/\"},\"wordCount\":535,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20250219288033r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\\\/\",\"name\":\"Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant - 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(Nasdaq: UPLD), a leader in AI-enabled cloud software for digital transformation, today announced that Upland Panviva has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centers. As a trusted leader in highly regulated industries, Panviva delivers next-generation, AI-powered guidance for complex and compliance-driven organizations. Panviva offers flexible solutions that meet customers\u2019 omnichannel needs, such as integrations with chatbots, AI agents, and CRMs. With the power of GenAI curation that is approved by business experts, organizations can deliver real-time recommendations when agents and customers need it most. &#8220;At Upland, our vision centers around prioritizing success through tailored expertise and &hellip; Continue reading \"Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/","og_site_name":"Market Newsdesk","article_published_time":"2025-02-19T14:23:02+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250219288033r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant","datePublished":"2025-02-19T14:23:02+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/"},"wordCount":535,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250219288033r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/upland-panviva-launches-sidekick-an-ai-powered-agent-assistant\/","name":"Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant - 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