{"id":812292,"date":"2025-02-12T16:15:48","date_gmt":"2025-02-12T21:15:48","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-agent-experience-powers-more-reliable-ai-agents-through-trusted-enterprise-workflows\/"},"modified":"2025-02-12T16:15:48","modified_gmt":"2025-02-12T21:15:48","slug":"pega-agent-experience-powers-more-reliable-ai-agents-through-trusted-enterprise-workflows","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-agent-experience-powers-more-reliable-ai-agents-through-trusted-enterprise-workflows\/","title":{"rendered":"Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows"},"content":{"rendered":"

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Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows<\/strong><\/p>\n

First-of-its-kind agentic orchestration capability unlocks the promise of agent automation with the predictability customers and regulators demand<\/strong><\/p>\n

WALTHAM, Mass.–(BUSINESS WIRE<\/a>)–Pegasystems Inc.<\/a> (NASDAQ: PEGA), the Enterprise Transformation Company\u2122, today announced Pega Agent Experience\u2122<\/a> \u2013 a revolutionary set of new API capabilities in Pega\u2019s market-leading workflow automation and orchestration solution to deliver trustworthy AI agents. Pega Agent Experience (Pega AgentX for short) transforms any Pega workflow into a dynamic agentic orchestration engine, guiding AI agents to optimally complete tasks while invoking other AI agents to automate additional steps. This unique approach enables exceptional customer service, improved employee productivity, and end-to-end automation while eliminating the pitfalls of poor and unpredictable agent performance.<\/p>\n

This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20250212561478\/en\/<\/a><\/p>\n

\"This<\/p>\n

This screenshot demonstrates how the new Pega Agent Experience transforms workflows built in Pega GenAI Blueprint into conversational agents that guide customers through a process. (Graphic: Business Wire)<\/p>\n<\/div>\n

\nAs vendors flood the market with thousands of agents, organizations are discovering a sobering reality: getting all these agents to work correctly is much harder than it seems. In fact, a recent study<\/a> found only 32% of companies believe they will be able to leverage agents in their workflows in the next three years.<\/i> Enterprises are struggling to manage these slipshod armies of disconnected agents and ensure their immense generative AI-power doesn\u2019t run amok. Without proper governance, agents will deliver inconsistent experiences that expose businesses to serious reputational and regulatory risk.<\/p>\n

A proven enterprise approach to guide the new agentic world<\/b><\/p>\n

\nThe breakthrough Pega Agent Experience enables impactful conversational experiences that fulfil the promise of AI agents and shatter their reputation as \u2018glorified chatbots.\u2019 Pega GenAI Blueprint<\/a>\u2122 has enabled enterprises to deploy new workflows with unprecedented speed. Now, with Pega Agent Experience, each Pega workflow becomes a powerful agentic automation engine, driving conversational experiences on the front-end while orchestrating the right agents to get the work done on the back end.<\/p>\n

\nWith Pega Agent Experience, any agent \u2013 including Pega\u2019s or from third parties \u2013 can identify and execute the optimal Pega workflow to guide them through requested tasks, including processing orders, updating customer accounts, filing applications, and more. And if the task requires other specialized AI agents to get involved \u2013 such as to extract information from an image or draft a compliant email response to a customer \u2013 Pega Agent Experience invokes the right agent from any platform to finish the job. This helps to ensure requests are fully resolved from start to finish with unmatched reliability, governance, and security.<\/p>\n

The difference: A unified Center-out approach<\/b><\/p>\n

\nUnlike other agentic platforms, Pega is built from the ground up on a Center-out<\/a>\u00ae agent architecture. Pega\u2019s workflows, action libraries, and decision logic are centrally managed, monitored, and controlled \u2013<\/strong> not embedded in user-centric screens or inflexible databases. This orients AI agents around work and outcomes rather than bolting agents onto each individual channel and back end. Now every agent interaction is tracked, governed, consistent, predictable, and auditable, leading to AI agents that enterprises can trust<\/i>, even in the most complex and demanding environments.<\/p>\n

\nBuilding on Pega\u2019s four decades of delivering market-leading workflow automation for many of the world\u2019s largest and most sophisticated enterprises, Pega Agent Experience enables better agentic outcomes by:<\/p>\n