{"id":810781,"date":"2025-02-10T07:04:12","date_gmt":"2025-02-10T12:04:12","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/"},"modified":"2025-02-10T07:04:12","modified_gmt":"2025-02-10T12:04:12","slug":"monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/","title":{"rendered":"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform<\/b><\/p>\n<p class=\"bwalignc\"><i>monday service provides organizations with a one-stop shop for centralized service operations<\/i><\/p>\n<p>NEW YORK &amp; TEL AVIV, Israel&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fmonday.com&amp;esheet=54202616&amp;newsitemid=20250210235042&amp;lan=en-US&amp;anchor=monday.com&amp;index=1&amp;md5=c3a83a8041bc1f8aad0c0a2496cf83cf\">monday.com<\/a> Ltd. (NASDAQ: MNDY) (\u201cmonday.com\u201d), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster.<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20250210235042\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250210235042\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250210235042\/en\/2376866\/4\/monday_service_dashboard.jpg\" alt=\"monday service dashboard (Graphic: Business Wire)\" \/><\/p>\n<p style=\"font-size:85%\">monday service dashboard (Graphic: Business Wire)<\/p>\n<\/div>\n<p>\nWith smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and streamline workflows across IT, business, and service teams so agents can focus on critical issues. By facilitating seamless collaboration, monday service delivers faster resolutions by consolidating requests, incidents, projects, and business data in a single platform, all while ensuring greater efficiency without increasing resources. monday service also allows companies to extend their use to external customers and vendor requests to seamlessly connect departments&#8217; workflows. As monday.com\u2019s fourth product offering, monday service has proven its value to customers, already becoming the company\u2019s highest annual contract value product.<\/p>\n<p>\n\u201cService teams have been challenged by reactive problem-solving and fielding tickets while also balancing manual workflows and disconnected systems. Now, with monday service\u2019s intuitive platform, service teams can fast-track their operations from A to Z and proactively stay ahead of operational issues,\u201d said Daniel Lereya, Chief Product and Technology Officer at monday.com. \u201cmonday service is a natural extension of our Work OS platform and, given the software consolidation trend continuing to rise, reinforces the value monday.com brings to our customers, as it can be easily adapted to serve multiple departments within an organization.\u201d<\/p>\n<p>\nSince launching in January 2024, monday service has facilitated the resolution of over 215,000 tickets, highlighting its ability to deliver meaningful impact for businesses worldwide. Built for streamlining exceptional service delivery across an organization, some of monday service\u2019s key benefits include:<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>AI-powered Ticket Resolution: <\/b>Offload tickets and incident resolutions to an AI agent, utilizing ticket history to create knowledge bases for immediate handling, further freeing service teams\u2019 time to focus on higher-impact work.\n<\/li>\n<li><b>Automatic ticket classification and smart ticket routing: <\/b>AI will automatically tag tickets by type, urgency, sentiment, department, and more to prioritize incoming tickets accurately. This will speed up ticket handling and reduce manual work with automatic assignment to the relevant agent or team.\n<\/li>\n<li><b>Stay ahead of service trends and issues: <\/b>With monday service\u2019s comprehensive dashboards, service teams will be able to monitor their entire service operations performance to detect issues before they escalate and identify areas for improvement. These real-time insights into ticket trends, service performance, and organizational needs will enable better, faster decision-making.\n<\/li>\n<li><b>Streamlined and connected operations:<\/b> By providing a centralized platform, monday service fosters improved collaboration and greater cross-departmental efficiency by connecting ticketing with projects, organizational data, teams, and business processes.\n<\/li>\n<li><b>Resource savings: <\/b>monday service&#8217;s no-code intuitive platform eliminates the need for costly implementations, development, or extensive training, allowing customers to adapt and scale as needed quickly.\n<\/li>\n<li><b>Customizable Customer Portal<\/b><b>:<\/b> This portal acts as a company service hub, where end-users can access self-service options, submit tickets, track status, and communicate with the service team. The portal seamlessly connects to the ticket board and can be set up in minutes.\n<\/li>\n<\/ul>\n<p>\n\u201cFor the first time, we have real-time visibility and data into IT performance across all areas,\u201d said Grant De Waal-Dubla, Chief Information Officer at Cape Union Mart. \u201cmonday service provides clear insights into the volume and types of requests, response times, and trends helping us continuously improve operations.\u201d<\/p>\n<p>\nLearn more about monday service <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fmonday.com%2Fw%2Fservice&amp;esheet=54202616&amp;newsitemid=20250210235042&amp;lan=en-US&amp;anchor=here&amp;index=2&amp;md5=77e8eea60fd1568362ec603d59be283c\">here<\/a>.<\/p>\n<p><b>About monday.com:<\/b><\/p>\n<p>\nThe monday.com Work OS is a low-code\/no-code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Denver, London, Warsaw, Sydney, Melbourne, S\u00e3o Paulo, and Tokyo. Fully customizable to suit any business vertical, the platform is currently used by approximately 245,000 customers across more than 200 industries and in over 200 countries and territories.<\/p>\n<p>\nVisit us on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmondaydotcom%2Fmycompany%2F&amp;esheet=54202616&amp;newsitemid=20250210235042&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=3&amp;md5=45e00edcb9f05eb2b2e211b5e4615b58\">LinkedIn<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fx.com%2Fmondaydotcom&amp;esheet=54202616&amp;newsitemid=20250210235042&amp;lan=en-US&amp;anchor=X+%28formerly+Twitter%29&amp;index=4&amp;md5=8c1aee6e48347a07d56f982cd00a85a5\">X (formerly Twitter)<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.instagram.com%2Fmondaydotcom%2F&amp;esheet=54202616&amp;newsitemid=20250210235042&amp;lan=en-US&amp;anchor=Instagram&amp;index=5&amp;md5=8fe5717b4a59cbc5a82aaa33f38f2df8\">Instagram<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCA9UvBiKHly15rN8u_Km3BQ&amp;esheet=54202616&amp;newsitemid=20250210235042&amp;lan=en-US&amp;anchor=YouTube&amp;index=6&amp;md5=71d901e56743729fe6468d092f11d98d\">YouTube<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40mondayinsights&amp;esheet=54202616&amp;newsitemid=20250210235042&amp;lan=en-US&amp;anchor=TikTok&amp;index=7&amp;md5=84d802e0fb3e2c3d1513eb9fa73392f2\">TikTok<\/a>, and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2Fmondaydotcom&amp;esheet=54202616&amp;newsitemid=20250210235042&amp;lan=en-US&amp;anchor=Facebook&amp;index=8&amp;md5=6a0b2626a3382b97633332465d9aee59\">Facebook<\/a>. For more information about monday.com please visit our <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fmonday.com%2Fp%2Fnews%2Fpress-kit%2F&amp;esheet=54202616&amp;newsitemid=20250210235042&amp;lan=en-US&amp;anchor=Press+Room&amp;index=9&amp;md5=e95fd07617603d98148e4c4ffaca815c\">Press Room<\/a>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20250210235042r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20250210235042\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20250210235042\/en\/<\/a><\/span><\/p>\n<p><b>Media Relations contact:<br \/>\n<\/b><br \/>Tiffani Gibson, Senior Communications Manager<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:tiffanigi@monday.com\">tiffanigi@monday.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America Israel Middle East New York<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Professional Services Data Management Technology Data Analytics Software Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250210235042\/en\/2376866\/3\/monday_service_dashboard.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">monday service dashboard (Graphic: Business Wire)<\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250210235042\/en\/2376867\/3\/monday_service_ticket_board.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">monday service ticket board (Graphic: Business Wire)<\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20250210235042\/en\/1604624\/3\/monday-logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform monday service provides organizations with a one-stop shop for centralized service operations NEW YORK &amp; TEL AVIV, Israel&#8211;(BUSINESS WIRE)&#8211;monday.com Ltd. (NASDAQ: MNDY) (\u201cmonday.com\u201d), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20250210235042\/en\/ monday service dashboard (Graphic: Business Wire) With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-810781","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform monday service provides organizations with a one-stop shop for centralized service operations NEW YORK &amp; TEL AVIV, Israel&#8211;(BUSINESS WIRE)&#8211;monday.com Ltd. (NASDAQ: MNDY) (\u201cmonday.com\u201d), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20250210235042\/en\/ monday service dashboard (Graphic: Business Wire) With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and &hellip; Continue reading &quot;monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-10T12:04:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mms.businesswire.com\/media\/20250210235042\/en\/2376866\/4\/monday_service_dashboard.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform\",\"datePublished\":\"2025-02-10T12:04:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\\\/\"},\"wordCount\":840,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mms.businesswire.com\\\/media\\\/20250210235042\\\/en\\\/2376866\\\/4\\\/monday_service_dashboard.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\\\/\",\"name\":\"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/","og_locale":"en_US","og_type":"article","og_title":"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform - Market Newsdesk","og_description":"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform monday service provides organizations with a one-stop shop for centralized service operations NEW YORK &amp; TEL AVIV, Israel&#8211;(BUSINESS WIRE)&#8211;monday.com Ltd. (NASDAQ: MNDY) (\u201cmonday.com\u201d), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20250210235042\/en\/ monday service dashboard (Graphic: Business Wire) With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and &hellip; Continue reading \"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/","og_site_name":"Market Newsdesk","article_published_time":"2025-02-10T12:04:12+00:00","og_image":[{"url":"https:\/\/mms.businesswire.com\/media\/20250210235042\/en\/2376866\/4\/monday_service_dashboard.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform","datePublished":"2025-02-10T12:04:12+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/"},"wordCount":840,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/mms.businesswire.com\/media\/20250210235042\/en\/2376866\/4\/monday_service_dashboard.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/monday-com-announces-full-release-of-monday-service-its-ai-enterprise-service-management-platform\/","name":"monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform - 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