{"id":809921,"date":"2025-02-06T08:49:57","date_gmt":"2025-02-06T13:49:57","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/"},"modified":"2025-02-06T08:49:57","modified_gmt":"2025-02-06T13:49:57","slug":"truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/","title":{"rendered":"TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences"},"content":{"rendered":"<div class=\"xn-newslines\">\n<p class=\"xn-distributor\">PR Newswire<\/p>\n<\/p><\/div>\n<div class=\"xn-content\">\n<p class=\"prntac\">\n        <i>Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform<\/i>\n      <\/p>\n<p>\n        <span class=\"legendSpanClass\"><br \/>\n          <span class=\"xn-location\">ALPHARETTA, Ga.<\/span><br \/>\n        <\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">Feb. 6, 2025<\/span><\/span> \/PRNewswire\/ &#8212; <u><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4356640-1&amp;h=1450987808&amp;u=http%3A%2F%2Fwww.gocarecx.com%2F&amp;a=GOCare\" target=\"_blank\" rel=\"nofollow\">GOCare<\/a><\/u>, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced today that TruVista Communications has partnered with GOCare to support its customer experience enhancement and network growth initiatives.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\" id=\"DivAssetPlaceHolder1\">\n<p>\n          <a href=\"https:\/\/mma.prnewswire.com\/media\/2321187\/GOCares_Screen__Light_backgroud__V2_Logo.html\" target=\"_blank\" rel=\"nofollow\"><br \/>\n            <img decoding=\"async\" src=\"https:\/\/mma.prnewswire.com\/media\/2321187\/GOCares_Screen__Light_backgroud__V2_Logo.jpg\" title=\"Digital Experience Platform - For Operators, By Operators. (PRNewsfoto\/GOCare)\" alt=\"Digital Experience Platform - For Operators, By Operators. (PRNewsfoto\/GOCare)\" \/><br \/>\n          <\/a>\n        <\/p>\n<\/p><\/div>\n<p>TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in <span class=\"xn-location\">Georgia<\/span> and <span class=\"xn-location\">South Carolina<\/span> and a portfolio company of iCON Infrastructure Partners, is investing in innovative broadband technology and best-of-breed supporting platforms to deliver the highest quality products and superior service to its customers through its knowledgeable and dedicated local employees.<\/p>\n<p>&#8220;At TruVista, our customers are at the heart of everything we do,&#8221; said <span class=\"xn-person\">Carla French<\/span>, CEO of TruVista. &#8220;Partnering with GOCare allows us to provide seamless, real-time communication and proactive support, ensuring a superior experience across all digital touchpoints.&#8221;<\/p>\n<p>TruVista is embracing a comprehensive approach in its partnership with GOCare and will be rolling out GOCare Messenger, Outage Management, Connect, Pulse, and Reach from its Digital Experience Platform portfolio. Key benefits for TruVista&#8217;s GOCare deployment include:<\/p>\n<ul type=\"disc\">\n<li>\n          <b>Inbound call reduction and improved customer servic<\/b>e with proactive notifications, self-care, and agent support provided via digital channels, including two-way SMS, email, social media, and web chat.<\/li>\n<li>\n          <b>Dedicated broadband outage management and maintenance solution <\/b>that leverages the power of GOCare&#8217;s system integrations, two-way intelligent SMS capability, and robust subscriber self-service options for proactive subscriber notifications during unplanned service outages and planned network maintenance events.<\/li>\n<li>\n          <b>Near real-time feedback and measurement of the customer experience<\/b> with transactional Net Promoter Score\u00ae surveys.<\/li>\n<li>\n          <b>Streamlined operations and workflows<\/b> and <b>increased first-contact resolution outcomes<\/b> leading to more efficient growth.<\/li>\n<li>Integration with CHR Omnia360 billing and operations system and Adtran network systems to facilitate <b>improved digital customer engagement, automation, and operational cost savings.<\/b><\/li>\n<\/ul>\n<p>&#8220;TruVista has consistently demonstrated a strong focus on putting their customers first and delivering innovative technology to the communities they serve,&#8221; said <span class=\"xn-person\">Mike Roddy<\/span>, CEO and co-founder of GOCare. &#8220;By partnering with GOCare, TruVista is now better equipped to respond to subscriber needs, enrich the customer experience, and drive operational excellence.&#8221;<\/p>\n<p>&#8220;Our collaboration with GOCare and TruVista enhances the customer experience,&#8221; said <span class=\"xn-person\">Jason Malmquist<\/span>, Executive Vice President of Software at CHR Solutions. &#8220;Our open-architecture B\/OSS platform is designed to empower customers like TruVista to seamlessly integrate innovative solutions from technology partners like GOCare.&#8221;<\/p>\n<p>&#8220;The Adtran Mosaic One SaaS platform unlocks the power of data by providing actionable insights for service providers,&#8221; said <span class=\"xn-person\">Robert Conger<\/span>, GM of Software Platforms and Strategy at Adtran. &#8220;Through our partnership, these insights are available in the GOCare Digital Experience Platform, enabling TruVista employees and customers to improve self-care, accelerate resolutions and strengthen customer engagement over digital channels.&#8221;<\/p>\n<p>\n        <b>About GOCare<br \/><\/b><br \/>\n        <u><br \/>\n          <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4356640-1&amp;h=1450987808&amp;u=http%3A%2F%2Fwww.gocarecx.com%2F&amp;a=GOCare\" target=\"_blank\" rel=\"nofollow\">GOCare<\/a><br \/>\n        <\/u>\u00a0is a trusted digital experience platform for broadband service providers, driving customer satisfaction and operational efficiency. Our innovative SaaS solution integrates seamlessly with existing operator technology stacks\u2014including billing, network operations, IT, and marketing platforms\u2014empowering providers to deliver proactive notifications and personalized interactions through two-way SMS, social media, web chat, and email. Founded by telecom veterans, GOCare&#8217;s &#8220;For Operators, By Operators&#8221; ethos underscores our deep understanding of the broadband industry&#8217;s challenges. We are committed to helping operators transform the customer experience, making it easier for subscribers to connect, communicate, and engage at every touchpoint.\u00a0Serving over 30 broadband operators and powering more than 30 million monthly digital interactions, GOCare reduces call volumes, cuts operational costs, accelerates payments, and boosts customer satisfaction metrics. Learn more at\u00a0<u><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4356640-1&amp;h=996761446&amp;u=http%3A%2F%2Fwww.gocarecx.com%2F&amp;a=www.gocarecx.com\" target=\"_blank\" rel=\"nofollow\">www.gocarecx.com<\/a><\/u>\u00a0and follow us on <u><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4356640-1&amp;h=2934790118&amp;u=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgocarecx&amp;a=LinkedIn\" target=\"_blank\" rel=\"nofollow\">LinkedIn<\/a><\/u>.<\/p>\n<p>\n        <b>About TruVista<br \/><\/b>TruVista, a leading regional provider of internet, voice, video, and security services, has proudly served communities across <span class=\"xn-location\">South Carolina<\/span> and <span class=\"xn-location\">Georgia<\/span> for over 125 years. With a rich history of innovation and a steadfast commitment to customer satisfaction, TruVista continues to provide reliable, high-speed connectivity solutions that meet the evolving needs of its customers. For more information, visit <u><a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4356640-1&amp;h=1339657606&amp;u=http%3A%2F%2Fwww.truvista.net%2F&amp;a=www.truvista.net\" target=\"_blank\" rel=\"nofollow\">www.truvista.net<\/a><\/u>.<\/p>\n<p>\n        <b>About Adtran<br \/><\/b>ADTRAN Holdings, Inc. <span>(NASDAQ: ADTN and FSE: QH9)\u00a0<\/span>is the parent company of Adtran, Inc., a leading global provider of open, disaggregated networking and communications solutions that enable voice, data, video, and internet communications across any network infrastructure. From the cloud edge to the subscriber edge, Adtran empowers communications service providers around the world to manage and scale services that connect people, places and things. Adtran solutions are used by service providers, private enterprises, government organizations and millions of individual users worldwide. ADTRAN Holdings, Inc. is also the largest shareholder of Adtran Networks SE, formerly ADVA Optical Networking SE. Find more at\u00a0<a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4356640-1&amp;h=2523347239&amp;u=http%3A%2F%2Fwww.adtran.com%2F&amp;a=Adtran\" target=\"_blank\" rel=\"nofollow\">Adtran<\/a>,\u00a0<a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4356640-1&amp;h=178073484&amp;u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fadtran&amp;a=LinkedIn\" target=\"_blank\" rel=\"nofollow\">LinkedIn<\/a>, and\u00a0<a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4356640-1&amp;h=3172483628&amp;u=https%3A%2F%2Fx.com%2FAdtran&amp;a=X\" target=\"_blank\" rel=\"nofollow\">X<\/a><u>.<\/u><\/p>\n<p>\n        <b>About CHR Solutions<br \/><\/b>From idea\u00a0to income, CHR Solutions empowers broadband providers to build smarter, more profitable businesses. With expertise in advanced engineering and cutting-edge cybersecurity to automated operations software and e-commerce tools, CHR delivers the solutions providers need to streamline operations, grow revenue, and expand their reach. Discover how CHR can drive your success at <a href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=4356640-1&amp;h=3306668958&amp;u=http%3A%2F%2Fwww.chrsolutions.com%2F&amp;a=CHRSolutions.com\" target=\"_blank\" rel=\"nofollow\">CHRSolutions.com<\/a>.<\/p>\n<p>\n        <b>Media Contacts:<br \/><\/b>GOCare: <span class=\"xn-person\">Kevin Mitchell<\/span> | <u><a href=\"mailto:pr@gocarecx.com\" target=\"_blank\" rel=\"nofollow\">pr@gocarecx.com<\/a><\/u><\/p>\n<p>Adtran: <span class=\"xn-person\">Gareth Spence<\/span> | <u><a href=\"mailto:gareth.spence@adtran.com\" target=\"_blank\" rel=\"nofollow\">gareth.spence@adtran.com<\/a><\/u><\/p>\n<p>CHR Solutions: <span class=\"xn-person\">Nikki Johnson<\/span> | <a href=\"mailto:info@chrsolutions.com\" target=\"_blank\" rel=\"nofollow\">info@chrsolutions.com<\/a><\/p>\n<p>\u00a0<\/p>\n<p id=\"PURL\">\n        <img loading=\"lazy\" decoding=\"async\" title=\"Cision\" width=\"12\" height=\"12\" alt=\"Cision\" src=\"https:\/\/c212.net\/c\/img\/favicon.png?sn=DA13031&amp;sd=2025-02-06\" \/> View original content to download multimedia:<a id=\"PRNURL\" rel=\"nofollow\" href=\"https:\/\/www.prnewswire.com\/news-releases\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences-302370149.html\" target=\"_blank\">https:\/\/www.prnewswire.com\/news-releases\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences-302370149.html<\/a><\/p>\n<p>SOURCE  GOCare<\/p>\n<\/p><\/div>\n<p>    <img decoding=\"async\" alt=\"\" src=\"https:\/\/rt.prnewswire.com\/rt.gif?NewsItemId=DA13031&amp;Transmission_Id=202502060846PR_NEWS_USPR_____DA13031&amp;DateId=20250206\" style=\"border:0px;width:1px;height:1px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PR Newswire Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform ALPHARETTA, Ga. , Feb. 6, 2025 \/PRNewswire\/ &#8212; GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced today that TruVista Communications has partnered with GOCare to support its customer experience enhancement and network growth initiatives. TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in Georgia and South Carolina and a portfolio company of iCON Infrastructure Partners, is investing in innovative broadband technology and best-of-breed supporting platforms to deliver the highest quality products and superior service to its customers through its knowledgeable and dedicated local employees. &#8220;At TruVista, our customers are &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-809921","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"PR Newswire Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform ALPHARETTA, Ga. , Feb. 6, 2025 \/PRNewswire\/ &#8212; GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced today that TruVista Communications has partnered with GOCare to support its customer experience enhancement and network growth initiatives. TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in Georgia and South Carolina and a portfolio company of iCON Infrastructure Partners, is investing in innovative broadband technology and best-of-breed supporting platforms to deliver the highest quality products and superior service to its customers through its knowledgeable and dedicated local employees. &#8220;At TruVista, our customers are &hellip; Continue reading &quot;TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-06T13:49:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mma.prnewswire.com\/media\/2321187\/GOCares_Screen__Light_backgroud__V2_Logo.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences\",\"datePublished\":\"2025-02-06T13:49:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\\\/\"},\"wordCount\":867,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mma.prnewswire.com\\\/media\\\/2321187\\\/GOCares_Screen__Light_backgroud__V2_Logo.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\\\/\",\"name\":\"TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences - 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TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in Georgia and South Carolina and a portfolio company of iCON Infrastructure Partners, is investing in innovative broadband technology and best-of-breed supporting platforms to deliver the highest quality products and superior service to its customers through its knowledgeable and dedicated local employees. &#8220;At TruVista, our customers are &hellip; Continue reading \"TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/","og_site_name":"Market Newsdesk","article_published_time":"2025-02-06T13:49:57+00:00","og_image":[{"url":"https:\/\/mma.prnewswire.com\/media\/2321187\/GOCares_Screen__Light_backgroud__V2_Logo.jpg","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences","datePublished":"2025-02-06T13:49:57+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/"},"wordCount":867,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/mma.prnewswire.com\/media\/2321187\/GOCares_Screen__Light_backgroud__V2_Logo.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/truvista-and-gocare-team-up-to-revolutionize-digital-customer-experiences\/","name":"TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences - 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