{"id":808665,"date":"2025-02-04T12:05:21","date_gmt":"2025-02-04T17:05:21","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\/"},"modified":"2025-02-04T12:05:21","modified_gmt":"2025-02-04T17:05:21","slug":"incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\/","title":{"rendered":"Incomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance"},"content":{"rendered":"

<\/p>\n

Incomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance<\/b><\/p>\n

New income and household size verification requirements in place<\/i><\/p>\n

MECHANICSBURG, Pa.–(BUSINESS WIRE<\/a>)–
\nThe average customer enrolled in Pennsylvania American Water<\/a>\u2019s H2O Help to Others<\/a> customer assistance Bill Discount Program saves between $17.66 and $64.99 on their water bill and\/or $40.53 to $93.12 on their wastewater bill each month*, a utility savings welcomed by more than 30,000 program participants statewide, particularly amidst currently rising costs and significant inflation. That\u2019s why the company is urging participating customers to comply with income verification requirements to maintain their program eligibility and enrollment. *Average savings based on four income-based assistance tiers.<\/i><\/p>\n

\n\u201cThe Bill Discount Program is an important component of our recently expanded<\/a> H2O Help to Others customer assistance offerings. Throughout 2024, we provided bill discounts totaling $14 million to approximately 34,300 enrolled customer accounts,\u201d explained Tawana Dean, the company\u2019s senior manager of customer compliance. \u201cThis assistance is one of the ways We Keep Life Flowing for our customers facing financial difficulty. We want to make sure that the benefit stays in place for those who need it. But we need them to act now!\u201d<\/p>\n

\nWith new requirements, Pennsylvania American Water must now verify participating customers\u2019 incomes and household size to ensure they meet and maintain program eligibility. Of the customers currently enrolled in the program, approximately 20,200 still need to provide income and household verification. If customers fail to verify these details, they risk being removed from the program and losing the monthly discount.<\/p>\n

\nOver the past several months, Pennsylvania American Water has taken action to proactively notify those customers who still need to provide income verification by direct mail and email and bill messaging. The company also made more than 18,000 calls to potentially impacted customers in late 2024. When notified by the company – a process taking place on a staggered basis – customers have 10 days to respond before being removed from the bill discount program.<\/p>\n

\nTo provide income and household size verification and continue participation in Pennsylvania American Water\u2019s Bill Discount Program, customers should contact Dollar Energy Fund<\/a>, the H20 Helo to Others program administrator, by visiting http:\/\/www.DollarEnergy.org\/MyApp<\/a> or by calling 888-282-6816.<\/p>\n

\nThe Bill Discount Program saves many customers hundreds of dollars each year by offering those with household incomes up to 200% of the Federal Poverty Income Guidelines (FPIG) a 30-90% discount on service fees and a 20-80% discount on volumetric charges for water customers and a 37-85% discount on total charges for wastewater customers each month.<\/p>\n

\n\u201cWe encourage our customers to learn more about our H2O Help to Others Program and take advantage of its offerings by visiting pennsylvaniaamwater.com\/H2O<\/a>,\u201d Dean added. \u201cIn addition to monthly bill discounts, we offer annual grants, water-saving devices and education and an Arrearage Management Program for income-eligible customers. Our customers can also take advantage of budget billing and installment plans and preferred due date selection to help manage their bills.\u201d<\/p>\n

\nPennsylvania American Water customers who would like to lend a hand to others in need can contribute to H2O Help to Others by adding a donation to their monthly water and\/or wastewater bill. Since the company assumes all administrative costs, 100 percent of donations, as well as the company\u2019s matching funds, go directly to qualifying customers.<\/p>\n

About American Water<\/b><\/p>\n

\nAmerican Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing\u00ae by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water\u2019s 6,500 talented professionals leverage their significant expertise and the company\u2019s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.<\/p>\n

\nFor more information, visit amwater.com<\/a> and join American Water on LinkedIn<\/a>, Facebook<\/a>, X<\/a> and Instagram<\/a>.<\/p>\n

About Pennsylvania American Water<\/b><\/p>\n

\nPennsylvania American Water, a subsidiary of American Water, is the largest regulated water utility in the state, providing high-quality and reliable water and wastewater services to approximately 2.3 million people.<\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20250204886590\/en\/<\/a><\/span><\/p>\n

Media Contact:
\n<\/b>
David Misner
\n
Senior Manager, External Communications
\n
717-262-7525
\n
david.misner@amwater.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America Pennsylvania<\/p>\n

INDUSTRY KEYWORDS:<\/b> Energy Natural Resources Utilities Other Natural Resources<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Incomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance New income and household size verification requirements in place MECHANICSBURG, Pa.–(BUSINESS WIRE)– The average customer enrolled in Pennsylvania American Water\u2019s H2O Help to Others customer assistance Bill Discount Program saves between $17.66 and $64.99 on their water bill and\/or $40.53 to $93.12 on their wastewater bill each month*, a utility savings welcomed by more than 30,000 program participants statewide, particularly amidst currently rising costs and significant inflation. That\u2019s why the company is urging participating customers to comply with income verification requirements to maintain their program eligibility and enrollment. *Average savings based on four income-based assistance tiers. \u201cThe Bill Discount Program is an important component … <\/p>\n

Continue reading “Incomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-808665","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nIncomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Incomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Incomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance New income and household size verification requirements in place MECHANICSBURG, Pa.–(BUSINESS WIRE)– The average customer enrolled in Pennsylvania American Water\u2019s H2O Help to Others customer assistance Bill Discount Program saves between $17.66 and $64.99 on their water bill and\/or $40.53 to $93.12 on their wastewater bill each month*, a utility savings welcomed by more than 30,000 program participants statewide, particularly amidst currently rising costs and significant inflation. That\u2019s why the company is urging participating customers to comply with income verification requirements to maintain their program eligibility and enrollment. *Average savings based on four income-based assistance tiers. \u201cThe Bill Discount Program is an important component … Continue reading "Incomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance"\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-04T17:05:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&sty=20250204886590r1&sid=flmnd&distro=nx&lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"Incomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance\",\"datePublished\":\"2025-02-04T17:05:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\\\/\"},\"wordCount\":751,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&sty=20250204886590r1&sid=flmnd&distro=nx&lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/incomplete-records-put-20000-pennsylvania-american-water-customers-at-risk-of-losing-bill-discount-financial-assistance\\\/\",\"name\":\"Incomplete Records Put 20,000 Pennsylvania American Water Customers at Risk of Losing Bill Discount Financial Assistance - 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