{"id":800453,"date":"2025-01-14T08:05:02","date_gmt":"2025-01-14T13:05:02","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/sharkninja-powers-up-global-customer-service-with-agentforce\/"},"modified":"2025-01-14T08:05:02","modified_gmt":"2025-01-14T13:05:02","slug":"sharkninja-powers-up-global-customer-service-with-agentforce","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/sharkninja-powers-up-global-customer-service-with-agentforce\/","title":{"rendered":"SharkNinja Powers Up Global Customer Service with Agentforce"},"content":{"rendered":"

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SharkNinja Powers Up Global Customer Service with Agentforce<\/b><\/p>\n

SharkNinja to provide 24\/7 tailored support with autonomous agents, building an always-on digital labor force<\/i><\/p>\n

SAN FRANCISCO & NEEDHAM, Mass.–(BUSINESS WIRE<\/a>)–
\nSalesforce (NYSE: CRM), the world\u2019s #1 AI CRM, today announced that SharkNinja, a global product design and technology company, is implementing Agentforce<\/a> and other Salesforce products, including Commerce Cloud<\/a>, to drive global growth by scaling its personalized customer service approach with autonomous agents<\/a>.<\/p>\n

\nSharkNinja is a global leader in indoor and outdoor household products, transforming how people cook, clean, and live in homes around the world. As the innovation powerhouse behind two multi-billion-dollar brands \u2014 Shark and Ninja \u2014 SharkNinja is renowned for its diversified portfolio of cutting-edge products, including Shark vacuum cleaners and beauty tools, as well as Ninja kitchen appliances, such as blenders, air fryers, and ice cream makers.<\/p>\n

\nTo support its rapid, global growth, SharkNinja is embracing solutions that will scale support and service more efficiently across more than 30 markets while delivering a seamless consumer shopping experience.<\/p>\n

\nAgentforce, a new layer on the Salesforce Platform<\/a>, will enable SharkNinja to easily build and deploy AI agents<\/a> that can autonomously take action across any business function. With Agentforce, SharkNinja will have an always-on, digital workforce available 24\/7 to guide customers through the buying process, answer product questions, troubleshoot issues, and manage returns \u2014 streamlining human agent workloads so they can focus on meaningful, high-impact interactions.<\/p>\n

\n\u201cInnovation is the driver behind every product SharkNinja creates across our vast portfolio, so it was really important to find a tool that could give us the capabilities needed to be just as innovative across every consumer interaction,\u201d said Velia Carboni, CIO, SharkNinja. \u201cWe believe Agentforce is this key to helping us build a community that keeps consumers coming back as we continue to grow and develop new problem-solving innovations that positively impact people\u2019s lives in homes around the world.\u201d<\/p>\n

\n\u201cSharkNinja prioritizes quality, innovation, and an exceptional customer experience,\u201d said Adam Evans, EVP & GM of Salesforce AI Platform. \u201cBy integrating customer data with service and support functions, Agentforce enables SharkNinja to deliver an exceptional experience at every touchpoint \u2014 building customer loyalty and keeping them coming back time and time again.\u201d<\/p>\n

\nAgentforce will also help SharkNinja enhance brand loyalty through tailored support interactions that deliver targeted solutions and recommendations based on insights from customer data from previous purchases and service history.<\/p>\n

\nSharkNinja will also leverage Commerce Cloud, enabling the company to consolidate customer data from multiple sources into a single, unified view<\/a>. This integration will enable the delivery of more personalized shopping experiences for each customer. At the same time, having unified touchpoints will allow SharkNinja to more effectively track engagement across its global customer base.<\/p>\n

More information:<\/b><\/p>\n