{"id":795131,"date":"2024-12-16T11:19:02","date_gmt":"2024-12-16T16:19:02","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-for-the-crm-customer-engagement-center-for-12th-consecutive-time\/"},"modified":"2024-12-16T11:19:02","modified_gmt":"2024-12-16T16:19:02","slug":"pega-named-a-leader-in-gartner-magic-quadrant-for-the-crm-customer-engagement-center-for-12th-consecutive-time","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/pega-named-a-leader-in-gartner-magic-quadrant-for-the-crm-customer-engagement-center-for-12th-consecutive-time\/","title":{"rendered":"Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 for the CRM Customer Engagement Center for 12th Consecutive Time"},"content":{"rendered":"

<\/p>\n

Pega Named a Leader in Gartner\u00ae Magic Quadrant\u2122 for the CRM Customer Engagement Center for 12th<\/sup> Consecutive Time<\/b><\/p>\n

\nPega\u2019s AI and automation-powered customer service solution enables service teams to work smarter while improving self-service for optimal customer experiences<\/p>\n

CAMBRIDGE, Mass.–(BUSINESS WIRE<\/a>)–Pegasystems Inc.<\/a> (NASDAQ: PEGA), the Enterprise Transformation Company\u2122, today announced it has been named a Leader in the Gartner\u00ae Magic QuadrantTM<\/sup> for the CRM Customer Engagement Center<\/a> (1) for the 12th<\/sup> consecutive time.<\/p>\n

\nIn the report, Pega was recognized as a Leader among 12 vendors Gartner evaluated for completeness of vision and ability to execute. According to Gartner, the customer engagement center (CEC) is defined as “a cohesive set of software built around core case management tools, dedicated to providing customer service and support by engaging with customers, and intelligently orchestrating the processes, data, systems, and resources of an organization.\u201d<\/p>\n

\nThis report evaluated Pega for Pega Customer Service\u2122<\/a>, an intelligent automation solution that delivers AI-powered workflows for scalable customer service. It guides and automates customer journeys, enabling contact centers and digital channels to provide personalized, proactive, and preemptive experiences. This results in faster resolutions, streamlined agent experiences, and easier self-service. Gartner also evaluated Pega for Pega GenAI Blueprint\u2122,<\/a> Pega\u2019s app design-as-a-service tool, enabling users to go from app idea to functional app design exponentially faster and more completely than any other workflow design tool.<\/p>\n

\nThis report is among Pega’s many analyst recognitions for its enterprise AI and workflow automation platform. Forrester recently named Pega a Leader in The Forrester WaveTM<\/sup>: Customer Service Solutions, Q1 2024<\/a> (2), The Forrester WaveTM<\/sup>: Task-Centric Automation Software, Q4 2024<\/a> (3), and The Forrester Wave\u2122: Real-Time Interaction Management (RTIM), Q1 2024<\/a> report (4). It was also named a Leader in the Gartner\u00ae Magic QuadrantTM<\/sup> for Enterprise Low-Code Application Platforms<\/a> (5). For more background on these and other analyst reports, visit www.pega.com\/analyst-reports<\/a>.<\/p>\n

Quotes & Commentary<\/b><\/p>\n

\n\u201cInnovations in AI and automation are quickly reshaping consumer expectations,\u201d said Kerim Akgonul, chief product officer, Pega. \u201cToday\u2019s customers require fast, seamless service experiences, and organizations need the right tools to meet these needs. With robust gen AI, agentic AI, and workflow automation capabilities, Pega Customer Service enhances agent efficiency and empowers customers with advanced self-service options. We believe this recognition further highlights Pega\u2019s leadership in customer service innovation, helping clients ensure both agents and self-service channels deliver exceptional experiences, every time.\u201d<\/p>\n

Supporting Resources<\/b><\/p>\n