{"id":794389,"date":"2024-12-11T21:03:07","date_gmt":"2024-12-12T02:03:07","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/descope-and-8x8-partner-to-boost-security-and-efficiency-in-customer-experience\/"},"modified":"2024-12-11T21:03:07","modified_gmt":"2024-12-12T02:03:07","slug":"descope-and-8x8-partner-to-boost-security-and-efficiency-in-customer-experience","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/descope-and-8x8-partner-to-boost-security-and-efficiency-in-customer-experience\/","title":{"rendered":"Descope and 8×8 Partner to Boost Security and Efficiency in Customer Experience"},"content":{"rendered":"

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Descope and 8×8 Partner to Boost Security and Efficiency in Customer Experience<\/b><\/p>\n

New 8×8 CPaaS API Integration with Descope\u2019s Drag-and-Drop Customer Identity and Access Management (CIAM) Platform Enables Organizations to Easily Create and Customize the User Journey and Provides Optimized Security<\/i><\/p>\n

CAMPBELL, Calif.–(BUSINESS WIRE<\/a>)–8×8, Inc.<\/a> (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a partnership with Descope. As the exclusive Asia Pacific partner for Descope, 8×8\u00ae<\/sup> will seamlessly integrate Descope\u2019s drag-and-drop customer identity and access management (CIAM) platform with 8×8\u2019s CPaaS APIs. This integration enables organizations to easily create and customize complete user journeys through Descope\u2019s intuitive visual workflows.<\/p>\n

\nThe combination of 8×8 and Descope capabilities provide organizations with a complete solution capable of delivering consistent, secure, and frictionless authentication processes, ensuring seamless customer experiences. Through the addition of Descope\u2019s integrated no code\/low code visual workflows solution, 8×8 will enable organizations to customize user journeys and build personalized onboarding experiences, as well as to easily deploy modern login processes like social logins, passkeys, one-time passwords (OTPs), and magic links, all superior options to traditional password-based logins both in terms of security and user experience.<\/p>\n

\n\u201c8×8\u2019s commitment to customer experience and customer excellence is one of the key reasons we wanted to partner with them,\u201d said Rishi Bhargava, Co-founder and Chief Revenue Officer at Descope. \u201cFor us, this is a strategic move that allows us to combine authentication and authorization with customer engagement, providing businesses with seamless and secure experiences. We are excited to work together with 8×8 in APAC, where businesses are ready to take customer experience to the next level.\u201d<\/p>\n

\nOrganizations deploying Descope have reduced the number of support tickets related to authentication issues by 50% and cut down considerable costs (30-40x) by not needing to build in-house authentication systems.<\/p>\n

\n\u200b\u200b\u201cSecure authentication and authorization have to always be at the top of a company\u2019s list of priorities, but it doesn\u2019t have to come at the expense of positive customer experiences,\u201d said Stephen Hamill, General Manager, CPaaS at 8×8, Inc. \u201cOur partnership with Descope provides organizations with a secure, frictionless, highly usable experience that enhances efficiency and supports business growth, unlocking the potential of every interaction. Additionally, Descope\u2019s capabilities complement and enhance our AI-driven communication solutions, enabling smarter, more seamless engagements across the customer journey.\u201d<\/p>\n

8×8 CPaaS APIs<\/a> power essential business functions like authentication and fraud prevention, marketing and communications, customer support, and operations. With omnichannel messaging\u2014including SMS<\/a>, messaging apps<\/a>, voice<\/a>, and video interaction<\/a>\u2014it serves as a key enabler of business communications and customer experience in an ever-evolving digital transformation. It is a core component of the 8×8 Platform for CX, which seamlessly unites contact center, unified communications, and CPaaS APIs to help organizations connect customers and teams globally, empowering CX leaders with AI-powered performance and insights to make smarter decisions, delight customers, and drive lasting business impact.<\/p>\n

\nLearn more about the 8×8 and Descope partnership and integrated business solutions by:<\/p>\n