{"id":785758,"date":"2023-09-22T13:14:10","date_gmt":"2023-09-22T17:14:10","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-recognized-as-a-leader-in-2023-magic-quadrant-for-cpaas\/"},"modified":"2023-09-22T13:14:10","modified_gmt":"2023-09-22T17:14:10","slug":"twilio-recognized-as-a-leader-in-2023-magic-quadrant-for-cpaas","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-recognized-as-a-leader-in-2023-magic-quadrant-for-cpaas\/","title":{"rendered":"Twilio recognized as a Leader in 2023 Magic Quadrant for CPaaS"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Twilio recognized as a Leader in 2023 Magic Quadrant for CPaaS<\/b><\/p>\n<p class=\"bwalignc\"><i>Positioned Highest for Ability to Execute<\/i><\/p>\n<p>SAN FRANCISCO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nTwilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today\u2019s leading brands, today announced that Twilio has been positioned by Gartner\u00ae as a Leader in the Magic Quadrant\u2122 for CPaaS, for its CPaaS offering<sup>1<\/sup>. The evaluation was based on specific criteria that analyzed the company\u2019s overall completeness of vision and ability to execute.<\/p>\n<p>\nGartner shares in the report, \u201cCPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications. CIOs can use this Magic Quadrant to evaluate providers.\u201d<\/p>\n<p>\nAt this year\u2019s SIGNAL, Twilio\u2019s customer and developer conference, the company highlighted <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.twilio.com%2Fblog%2Fsignal-2023-product-announcements&amp;esheet=53558943&amp;newsitemid=20230920426781&amp;lan=en-US&amp;anchor=new+Communications+features&amp;index=1&amp;md5=9196aad9c7443cca6ef898b10fbfd873\">new Communications features<\/a> including:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nTwilio Verify Fraud Guard, which uses machine learning to proactively protect brands from SMS pumping attacks.<\/p>\n<\/li>\n<li>\nTrusted Calling, with capabilities such as Branded Calling, which can improve phone call answer rates by adding a brand&#8217;s name and logo to calls so consumers know it\u2019s safe to engage.<\/p>\n<\/li>\n<li>\nTraffic Optimization Engine, with deliverability solutions such as Real-time Routing, Market Throughput, Multitenancy, Insights, and more.<\/p>\n<\/li>\n<\/ul>\n<p>\nAdditionally, Twilio announced <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.twilio.com%2Fen-us%2Fpress%2Freleases%2Ftwilio-customerai-fuels-next-generation-customer-relationships-a&amp;esheet=53558943&amp;newsitemid=20230920426781&amp;lan=en-US&amp;anchor=CustomerAI&amp;index=2&amp;md5=6d2acf5bc4b35de1a0d22dc80207becb\">CustomerAI<\/a>, a technology layer which unlocks the power of artificial intelligence (AI) for hundreds of thousands of businesses.<\/p>\n<p>\n\u201cWe are pleased with this recognition from Gartner and believe this reflects our strong showing across the board,\u201d said Khozema Shipchandler, President of Twilio Communications. \u201cTwilio&#8217;s versatile CPaaS platform spans several channels and solutions with a commitment to global operations, compliance support, scalability, CustomerAI capabilities, and a far-reaching partner network. Twilio plays a pivotal role in helping businesses transcend borders, work efficiently, deliver trusted communications and connect with their customers seamlessly.\u201d<\/p>\n<p>\nMagic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.<\/p>\n<p>\nView a complimentary copy of the Magic Quadrant report to learn more about why Twilio was recognized among other vendors at <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.twilio.com%2Fen-us%2Fgartner-mq-cpaas-2023&amp;esheet=53558943&amp;newsitemid=20230920426781&amp;lan=en-US&amp;anchor=https%3A%2F%2Fwww.twilio.com%2Fen-us%2Fgartner-mq-cpaas-2023&amp;index=3&amp;md5=889d3846d6cd079ff558ddcca55cc226\">https:\/\/www.twilio.com\/en-us\/gartner-mq-cpaas-2023<\/a>.<\/p>\n<p>\nAdditional resources<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nExplore Twilio\u2019s Customer Engagement Platform on this <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.twilio.com%2Fblog%2Ftwilio-cpaas-gartner-magic-quadrant-recognition-2023&amp;esheet=53558943&amp;newsitemid=20230920426781&amp;lan=en-US&amp;anchor=blog&amp;index=4&amp;md5=dd4e10b5e7125dc8a0d5605523369a30\">blog<\/a><\/li>\n<li>\nFollow Twilio on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwilio-inc-&amp;esheet=53558943&amp;newsitemid=20230920426781&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=5&amp;md5=7616b24ea2942329412f2a773b59a741\">LinkedIn<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2Ftwilio&amp;esheet=53558943&amp;newsitemid=20230920426781&amp;lan=en-US&amp;anchor=Twitter&amp;index=6&amp;md5=b5944740b112890c1a3e21936f00e33c\">Twitter<\/a><\/li>\n<\/ul>\n<p><b>Gartner disclaimer<\/b><\/p>\n<p>\nGartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n<p>\nGARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/p>\n<p><b>About Twilio<\/b><\/p>\n<p>\nToday&#8217;s leading companies trust Twilio&#8217;s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO), visit: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.twilio.com&amp;esheet=53558943&amp;newsitemid=20230920426781&amp;lan=en-US&amp;anchor=www.twilio.com&amp;index=7&amp;md5=9e6eb3ff29a08f4bb06dd101a3538b82\">www.twilio.com<\/a>.<\/p>\n<p>\n______________________<br \/>\n<br \/><sup>1 <\/sup>Source: Gartner, \u201cMagic Quadrant for CPaaS\u201d Lisa Unden-Farboud, Daniel O&#8217;Connell, Ajit Patankar, Brian Doherty, 18 September 2023.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230920426781r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230920426781\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230920426781\/en\/<\/a><\/span><\/p>\n<p><b>Press Contact<br \/>\n<\/b><br \/><a rel=\"nofollow\" href=\"mailto:press@twilio.com\">press@twilio.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Marketing Advertising Communications Professional Services Software Internet Data Analytics Data Management Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\" \/>\n","protected":false},"excerpt":{"rendered":"<p>Twilio recognized as a Leader in 2023 Magic Quadrant for CPaaS Positioned Highest for Ability to Execute SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today\u2019s leading brands, today announced that Twilio has been positioned by Gartner\u00ae as a Leader in the Magic Quadrant\u2122 for CPaaS, for its CPaaS offering1. The evaluation was based on specific criteria that analyzed the company\u2019s overall completeness of vision and ability to execute. Gartner shares in the report, \u201cCPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications. CIOs can use this Magic Quadrant to &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-recognized-as-a-leader-in-2023-magic-quadrant-for-cpaas\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Twilio recognized as a Leader in 2023 Magic Quadrant for CPaaS&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-785758","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Twilio recognized as a Leader in 2023 Magic Quadrant for CPaaS - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/twilio-recognized-as-a-leader-in-2023-magic-quadrant-for-cpaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Twilio recognized as a Leader in 2023 Magic Quadrant for CPaaS - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Twilio recognized as a Leader in 2023 Magic Quadrant for CPaaS Positioned Highest for Ability to Execute SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; Twilio Inc. (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today\u2019s leading brands, today announced that Twilio has been positioned by Gartner\u00ae as a Leader in the Magic Quadrant\u2122 for CPaaS, for its CPaaS offering1. The evaluation was based on specific criteria that analyzed the company\u2019s overall completeness of vision and ability to execute. Gartner shares in the report, \u201cCPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications. 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(NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today\u2019s leading brands, today announced that Twilio has been positioned by Gartner\u00ae as a Leader in the Magic Quadrant\u2122 for CPaaS, for its CPaaS offering1. The evaluation was based on specific criteria that analyzed the company\u2019s overall completeness of vision and ability to execute. Gartner shares in the report, \u201cCPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications. 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