{"id":783635,"date":"2023-09-12T20:59:20","date_gmt":"2023-09-13T00:59:20","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\/"},"modified":"2023-09-12T20:59:20","modified_gmt":"2023-09-13T00:59:20","slug":"tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\/","title":{"rendered":"TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023<\/b><\/p>\n<p class=\"bwalignc\">\nThird consecutive year of TDCX achieving this recognition<\/p>\n<p>SINGAPORE&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nTDCX (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, has been recognized as an &#8216;Outstanding Partner&#8217; at Singapore Airlines\u2019 (SIA) <i>CEO Service Excellence Awards 2023<\/i>. TDCX received this award for the third consecutive year, a testament to the company&#8217;s ability to embody SIA\u2019s service vision as it delivers exceptional customer experiences.<\/p>\n<p id=\"news-body-cta\">This press release features multimedia. View the full release here: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20230912196694\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230912196694\/en\/<\/a><\/p>\n<div id=\"bwbodyimg\" style=\"width: 480px;float:left;padding-left:0px;padding-right:20px;padding-top:0px;padding-bottom:0px\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230912196694\/en\/1887504\/4\/TDCX_awarded_%27Outstanding_Partner%27_recognition_at_SIA_CEO_Service_Excellence_Awards_2023.jpg\" alt=\"TDCX awarded 'Outstanding Partner' recognition at SIA CEO Service Excellence Awards 2023 (Photo: Business Wire)\" \/><\/p>\n<p style=\"font-size:85%\">TDCX awarded &#8216;Outstanding Partner&#8217; recognition at SIA CEO Service Excellence Awards 2023 (Photo: Business Wire)<\/p>\n<\/div>\n<p>\nMs. Angie Tay, Group Chief Operating Officer and Executive Vice President, TDCX said, &#8220;As the COVID-19 travel restrictions were gradually lifted, many people took to the skies to catch up with loved ones, seek out new experiences and drive commerce. The strong demand for travel meant that airlines were met with a huge increase in customer queries and requests. Coupled with the challenges faced within the air transport industry, the responsibility fell on CX teams to maintain the brand and customer satisfaction while navigating the fast-changing travel rules and regulations. In these times, having a trusted partner who is agile enough to scale its operations in response to fluid business requirements can be a game-changer for companies.<\/p>\n<p>\n&#8220;We are honored by this recognition from SIA. We are thankful for SIA\u2019s continued confidence in us and the strong partnership from their team. We look forward to continuing our long-time partnership and to help them elevate their brand through industry-leading CX.&#8221;<\/p>\n<p><b>Helping SIA\u2019s CX vision take flight<\/b><\/p>\n<p>\nKey to TDCX\u2019s ability to support SIA\u2019s customer-first service delivery approach is its talent management expertise. To ensure deeper domain knowledge, TDCX builds its CX team with specialists that have backgrounds in the airline and travel industry.<\/p>\n<p>\nThe company also takes a data-driven approach to CX delivery, ensuring that it has continual visibility on the top customer queries during peak travel periods or seasonal marketing campaigns. Such information is quickly compiled into its knowledge base, ensuring that there is minimal lag time between an issue surfacing to when its agents are equipped with the information needed.<\/p>\n<p>\nTDCX\u2019s solutions cut customer handling time for SIA by 27 per cent. It also achieved a customer satisfaction score of 90 per cent, exceeding the target of 85 per cent.<\/p>\n<p>\nCurrently, TDCX supports SIA\u2019s customers by offering a one-stop service where customers can interact with the support team through their preferred channels such as email, chat, customer service hotline, and video conference.<\/p>\n<p>\nTo find out more about how TDCX has supported SIA through transformative CX, visit: <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.tdcx.com%2Findustries%2Fcase-studies%2Ftravel-airline%2F&amp;esheet=53552866&amp;newsitemid=20230912196694&amp;lan=en-US&amp;anchor=https%3A%2F%2Fwww.tdcx.com%2Findustries%2Fcase-studies%2Ftravel-airline%2F&amp;index=1&amp;md5=1e829facdd5ec0f9590a1be47049a5df\">https:\/\/www.tdcx.com\/industries\/case-studies\/travel-airline\/<\/a><\/p>\n<p><b>About TDCX<\/b><\/p>\n<p>\nSingapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.<\/p>\n<p>\nTDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX\u2019s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region\u2019s growth potential.<\/p>\n<p>\nTDCX\u2019s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.<\/p>\n<p>\nTDCX employs more than 18,700 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, T\u00fcrkiye, and Vietnam. For more information, please visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.tdcx.com&amp;esheet=53552866&amp;newsitemid=20230912196694&amp;lan=en-US&amp;anchor=www.tdcx.com&amp;index=2&amp;md5=843cd0821c270b4bd5b192b4872db4a2\">www.tdcx.com<\/a>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230912196694r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230912196694\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230912196694\/en\/<\/a><\/span><\/p>\n<p><b>For enquiries:<br \/>\n<\/b><br \/><a rel=\"nofollow\" href=\"mailto:media@tdcx.com\">media@tdcx.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Hong Kong Singapore Asia Pacific<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Technology Marketing Advertising Communications Retail Other Professional Services Human Resources Consulting Social Media Professional Services Search Engine Optimization Lodging Search Engine Marketing Blogging Travel Digital Marketing Air Transport Other Technology Telecommunications Online Retail Internet Other Retail<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230912196694\/en\/1286051\/3\/TDCX-logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Photo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230912196694\/en\/1887504\/3\/TDCX_awarded_%27Outstanding_Partner%27_recognition_at_SIA_CEO_Service_Excellence_Awards_2023.jpg\" alt=\"Photo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\">TDCX awarded &#8216;Outstanding Partner&#8217; recognition at SIA CEO Service Excellence Awards 2023 (Photo: Business Wire)<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023 Third consecutive year of TDCX achieving this recognition SINGAPORE&#8211;(BUSINESS WIRE)&#8211; TDCX (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, has been recognized as an &#8216;Outstanding Partner&#8217; at Singapore Airlines\u2019 (SIA) CEO Service Excellence Awards 2023. TDCX received this award for the third consecutive year, a testament to the company&#8217;s ability to embody SIA\u2019s service vision as it delivers exceptional customer experiences. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230912196694\/en\/ TDCX awarded &#8216;Outstanding Partner&#8217; recognition at SIA CEO Service Excellence Awards 2023 (Photo: Business Wire) Ms. Angie Tay, Group Chief Operating Officer and Executive Vice &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-783635","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023 - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023 - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023 Third consecutive year of TDCX achieving this recognition SINGAPORE&#8211;(BUSINESS WIRE)&#8211; TDCX (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, has been recognized as an &#8216;Outstanding Partner&#8217; at Singapore Airlines\u2019 (SIA) CEO Service Excellence Awards 2023. TDCX received this award for the third consecutive year, a testament to the company&#8217;s ability to embody SIA\u2019s service vision as it delivers exceptional customer experiences. This press release features multimedia. View the full release here: https:\/\/www.businesswire.com\/news\/home\/20230912196694\/en\/ TDCX awarded &#8216;Outstanding Partner&#8217; recognition at SIA CEO Service Excellence Awards 2023 (Photo: Business Wire) Ms. Angie Tay, Group Chief Operating Officer and Executive Vice &hellip; Continue reading &quot;TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-09-13T00:59:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mms.businesswire.com\/media\/20230912196694\/en\/1887504\/4\/TDCX_awarded_%27Outstanding_Partner%27_recognition_at_SIA_CEO_Service_Excellence_Awards_2023.jpg\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023\",\"datePublished\":\"2023-09-13T00:59:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\\\/\"},\"wordCount\":725,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mms.businesswire.com\\\/media\\\/20230912196694\\\/en\\\/1887504\\\/4\\\/TDCX_awarded_%27Outstanding_Partner%27_recognition_at_SIA_CEO_Service_Excellence_Awards_2023.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/tdcx-soars-with-outstanding-partner-recognition-by-singapore-airlines-at-the-ceo-service-excellence-awards-2023\\\/\",\"name\":\"TDCX Soars with Outstanding Partner Recognition by Singapore Airlines at the CEO Service Excellence Awards 2023 - 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TDCX received this award for the third consecutive year, a testament to the company&#8217;s ability to embody SIA\u2019s service vision as it delivers exceptional customer experiences. This press release features multimedia. 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