{"id":781740,"date":"2023-09-04T20:03:06","date_gmt":"2023-09-05T00:03:06","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-stands-out-as-star-performer-and-major-contender-in-everest-groups-customer-experience-management-services-peak-matrix-assessment-in-apac-in-2023\/"},"modified":"2023-09-04T20:03:06","modified_gmt":"2023-09-05T00:03:06","slug":"tdcx-stands-out-as-star-performer-and-major-contender-in-everest-groups-customer-experience-management-services-peak-matrix-assessment-in-apac-in-2023","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-stands-out-as-star-performer-and-major-contender-in-everest-groups-customer-experience-management-services-peak-matrix-assessment-in-apac-in-2023\/","title":{"rendered":"TDCX stands out as Star Performer and Major Contender in Everest Group\u2019s Customer Experience Management Services PEAK Matrix\u00ae Assessment in APAC in 2023"},"content":{"rendered":"

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TDCX stands out as Star Performer and Major Contender in Everest Group\u2019s Customer Experience Management Services PEAK Matrix\u00ae<\/sup> Assessment in APAC in 2023<\/b><\/p>\n

SINGAPORE–(BUSINESS WIRE<\/a>)–
\nTDCX (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, has been recognized as a Star Performer and a Major Contender in Asia Pacific (APAC) in Everest Group\u2019s Customer Experience Management (CXM) Services PEAK Matrix\u00ae<\/sup> Assessment 2023.<\/p>\n

\nStar Performers are awarded to firms that have demonstrated the most significant advancement over time on the PEAK Matrix\u00ae<\/sup>. Some of the evaluation factors include innovativeness, increase in the scope of services offered, expansion of delivery footprint, investment into technology and\/or domain-specific areas, improvement in value delivered, and expansion of scope in existing CXM contracts.<\/p>\n

\nMr. Laurent Junique, CEO and Founder, TDCX said, \u201cIn today\u2019s challenging and competitive business landscape, every interaction is an opportunity for a brand to wow their customers and to build loyalty. Key to providing such experiences is a customer-centric mindset that is built on empathy. This is the cornerstone of our approach at TDCX.<\/p>\n

\n\u201cFrom integrating the latest technology to harnessing the power of human skills, we are firmly rooted in our mission to help clients deliver exceptional CX to support their growth ambitions. Our achievement as a Star Performer and a Major Contender in a key industry benchmark recognizes our CX expertise, strong operational capabilities, innovative business model and ability to deliver value to our clients. We are honored by the recognition and are thankful to our clients for their continued support. We look forward to achieving more for our clients in the ever-changing CX landscape\u201d.<\/p>\n

\nTDCX provides a range of CX solutions to clients from a wide range of industries, including e-commerce, fintech, gaming, and travel and hospitality. It helps companies deliver customer satisfaction across the entire lifecycle, from acquisition, service, growth, retention and loyalty.<\/p>\n

\nTDCX\u2019s extensive Asian footprint and deep local market knowledge have seen it help many global brands navigate the region\u2019s diverse cultural, legal and regulatory practices and successfully set up customer experience operations.<\/p>\n

\nThis year, the company has also launched two strategic initiatives \u2013 TDCX\u2019s digital CX Center of Excellence and TDCX AI \u2013 that will boost its ability to design innovative CX solutions and to leverage artificial intelligence respectively. Through these initiatives, TDCX will be better able to develop hyper-personalized customer engagement strategies and to unlock opportunities for clients through its predictive analytics capabilities.<\/p>\n

Note to editor:<\/b><\/p>\n

\nEverest Group\u2019s CXM Services PEAK Matrix\u00ae<\/sup> is an annual analysis of the global CX landscape with evaluations of leading CX organizations. The PEAK Matrix\u00ae<\/sup> provides an objective, data-driven assessment of service providers based on the overall capability and market impact across different global services markets. CX service providers in APAC, including TDCX, are assessed based on their market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer satisfaction.<\/p>\n

About TDCX<\/b><\/p>\n

\nSingapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.<\/p>\n

\nTDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming and e-commerce. TDCX\u2019s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region\u2019s growth potential.<\/p>\n

\nTDCX\u2019s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.<\/p>\n

\nTDCX employs more than 18,700 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, T\u00fcrkiye, and Vietnam. For more information, please visit www.tdcx.com<\/a>.<\/p>\n

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View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230904378591\/en\/<\/a><\/span><\/p>\n

For enquiries, please contact: <\/b>media@tdcx.com<\/a><\/p>\n

KEYWORDS:<\/b> Asia Pacific Singapore<\/p>\n

INDUSTRY KEYWORDS:<\/b> Professional Services Marketing Communications Social Media Human Resources Consulting Public Relations\/Investor Relations<\/p>\n

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TDCX stands out as Star Performer and Major Contender in Everest Group\u2019s Customer Experience Management Services PEAK Matrix\u00ae Assessment in APAC in 2023 SINGAPORE–(BUSINESS WIRE)– TDCX (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, has been recognized as a Star Performer and a Major Contender in Asia Pacific (APAC) in Everest Group\u2019s Customer Experience Management (CXM) Services PEAK Matrix\u00ae Assessment 2023. Star Performers are awarded to firms that have demonstrated the most significant advancement over time on the PEAK Matrix\u00ae. Some of the evaluation factors include innovativeness, increase in the scope of services offered, expansion of delivery footprint, investment into technology and\/or domain-specific areas, improvement in value delivered, and expansion of scope in … <\/p>\n

Continue reading “TDCX stands out as Star Performer and Major Contender in Everest Group\u2019s Customer Experience Management Services PEAK Matrix\u00ae Assessment in APAC in 2023”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-781740","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nTDCX stands out as Star Performer and Major Contender in Everest Group\u2019s Customer Experience Management Services PEAK Matrix\u00ae Assessment in APAC in 2023 - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/tdcx-stands-out-as-star-performer-and-major-contender-in-everest-groups-customer-experience-management-services-peak-matrix-assessment-in-apac-in-2023\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TDCX stands out as Star Performer and Major Contender in Everest Group\u2019s Customer Experience Management Services PEAK Matrix\u00ae Assessment in APAC in 2023 - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"TDCX stands out as Star Performer and Major Contender in Everest Group\u2019s Customer Experience Management Services PEAK Matrix\u00ae Assessment in APAC in 2023 SINGAPORE–(BUSINESS WIRE)– TDCX (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, has been recognized as a Star Performer and a Major Contender in Asia Pacific (APAC) in Everest Group\u2019s Customer Experience Management (CXM) Services PEAK Matrix\u00ae Assessment 2023. 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Star Performers are awarded to firms that have demonstrated the most significant advancement over time on the PEAK Matrix\u00ae. 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