{"id":781014,"date":"2023-08-30T11:25:53","date_gmt":"2023-08-30T15:25:53","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\/"},"modified":"2023-08-30T11:25:53","modified_gmt":"2023-08-30T15:25:53","slug":"8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\/","title":{"rendered":"8&#215;8 Expands AI Self-Service Capabilities with Voice Interactions for 8&#215;8 Intelligent Customer Assistant"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>8&#215;8 Expands AI Self-Service Capabilities with Voice Interactions for 8&#215;8 Intelligent Customer Assistant<\/b><\/p>\n<p class=\"bwalignc\"><i>8&#215;8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program<\/i><\/p>\n<p>CAMPBELL, Calif.&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.8x8.com%2F&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=8x8%2C+Inc.&amp;index=1&amp;md5=d47ee5147f7f06147316416084c21e46\">8&#215;8, Inc.<\/a> (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center%2Fintelligent-customer-assistant&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=8x8+Intelligent+Customer+Assistant&amp;index=2&amp;md5=61f6d68908bc31801f8f7e20d9ff7803\">8&#215;8 Intelligent Customer Assistant<\/a>. The addition of voice expands 8&#215;8 Intelligent Customer Assistant\u2019s powerful, user-friendly conversational AI self-service capabilities that enable businesses to create simple to complex experiences across digital and voice channels.<\/p>\n<p>\n\u201cWhether a contact center has thousands of agents or less than 100, organizations are recognizing that conversational AI is a real and cost-effective choice to improve self-service and productivity in contact centers to better support customers,\u201d said Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics. \u201cStarting with digital self-service in March, 8&#215;8 is now making their voice conversational AI capabilities available to its customers as a fully integrated part of their contact center solution to provide full orchestration of customer journeys across voice and digital channels.\u201d<\/p>\n<p>\nKey features of voice self-service for 8&#215;8 Intelligent Customer Assistant include:<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Streamline Workflows<\/b>: From automated voice self-service experiences to live agent assistance, interaction workflows are seamless and minimize the need for manual data collection.\n<\/li>\n<li><b>Complete Customer Context: <\/b>Eliminate blind transfers as the voicebot interaction context is delivered to the agent upon connection, empowering them to deliver more personalized, frictionless experiences.\n<\/li>\n<li><b>Build and Deploy Rapidly<\/b>: Using graphical scripting tools, a single bot can be quickly built and deployed across any channel such as voice, WhatsApp, SMS, and web chat, among others.\n<\/li>\n<li><b>Rich Conversation Insights: <\/b>Built-in, comprehensive analytics deliver insights and intuitive monitoring and reporting for advanced customer journey visibility.\n<\/li>\n<li><b>Turnkey Integration Options: <\/b>Marketplace and turnkey integrations with CRMs allow for endless customization for a highly personalized customer experience within a voicebot interaction.\n<\/li>\n<\/ul>\n<p>\n\u201cFor the airline industry, providing a seamless and quality customer experience is incredibly important. Our contact center needs intelligent AI-driven tools to help us handle a high volume of customer interactions while providing excellent service in a fast and timely manner,\u201d said Thomas Rocharz, Director of Contact Centers and Reservations at Cape Air. \u201c8&#215;8 Intelligent Customer Assistant will first allow us to apply AI-enabled voice self-service to quickly resolve customer inquiries, with the ability to easily add new channels and agent-facing AI assistance as our company grows.\u201d<\/p>\n<p>\n\u201cThere is an incredible amount of opportunity around AI-enabled technologies and the ways in which those technologies allow organizations to engage with and support customers. Since the launch of 8&#215;8 Intelligent Customer Assistant, the feedback we&#8217;ve received has been astounding,\u201d said Hunter Middleton, Chief Product Officer at 8&#215;8, Inc. \u201cOur customers have been thrilled by the ability to easily reduce resolution times for simple inquiries as well as being able to handle a significant portion of customer interactions without requiring an agent. Additionally, the delivery of fast and easy deployments is noteworthy in how quickly our customers are able to see the value. As voice remains an increasingly relevant and preferred channel of communication, we are continuing the momentum we&#8217;ve already seen with the introduction of a conversational AI voice self-service option and look forward to allowing 8&#215;8 customers to design more channels, deploy additional use cases, and exceed their organization&#8217;s customer experience targets.\u201d<\/p>\n<p>\n8&#215;8 Intelligent Customer Assistant is an add-on to 8&#215;8 Contact Center delivered through the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=8x8+XCaaS&amp;index=3&amp;md5=5e9852e2dde99a254ef775473f6d7c8e\">8&#215;8 XCaaS<\/a> (eXperience Communications as a Service\u2122) integrated cloud contact center and unified communications platform, which includes cloud <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=contact+center&amp;index=4&amp;md5=deba02d54291d3d54e6c51ba12b1ef55\">contact center<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fbusiness-phone&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=business+phone&amp;index=5&amp;md5=adb6c2c2f313c36e723c7820dd203532\">business phone<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fvideo-conferencing&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=video+meetings&amp;index=6&amp;md5=ad3c1238e036ce718036e45f62f27447\">video meetings<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fteam-chat&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=team+chat&amp;index=7&amp;md5=f8cc37cfda370a8ba7cd5e812f5507ba\">team chat<\/a>, and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fapis&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=SMS&amp;index=8&amp;md5=a9a9c47096b32e42c4f7e964da2e5654\">SMS<\/a> capabilities. 8&#215;8 XCaaS is a resilient, secure, and compliant platform, offering the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.<\/p>\n<p><b>8&#215;8 Intelligent Customer Assistant On-Demand Webinar<\/b><\/p>\n<p>\nView the \u201c<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fevents%2Ffy23q4-not-your-average-chatbot-self-service-reimagined%3Futm_medium%3Dpress-release%26utm_source%3Dpr-wire%26utm_campaign%3D7012J000001OBDy%26utm_content%3Dpr-wbr-self-service-reimagined&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=Not+Your+Average+Chatbot%3A+Self-Service+Reimagined&amp;index=9&amp;md5=c9871c60b88ca0411905c548c6459fac\">Not Your Average Chatbot: Self-Service Reimagined<\/a>\u201d on-demand webinar with Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics, and Patrick Russell, Director of Product Management at 8&#215;8 to learn how conversational AI and other advancements are changing the future of self-service. Visit the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.8x8.com%2Fevents%2Ffy23q4-not-your-average-chatbot-self-service-reimagined%3Futm_medium%3Dpress-release%26utm_source%3Dpr-wire%26utm_campaign%3D7012J000001OBDy%26utm_content%3Dpr-wbr-self-service-reimagined&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=webinar+page&amp;index=10&amp;md5=58932ace8acd71d941c3a17bc02fa6f4\">webinar page<\/a> for more information.<\/p>\n<p><b>About 8&#215;8 Inc.<\/b><\/p>\n<p>\n8&#215;8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading software as a service provider of 8&#215;8 XCaaS\u2122 (eXperience Communications as a Service\u2122), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8&#215;8 uniquely eliminates the silos between unified communications as a service (UCaaS) and contact center as a service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.8x8.com%2F&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=www.8x8.com&amp;index=11&amp;md5=fb07276420c8a7e7358b10184a0af2c4\">www.8&#215;8.com<\/a>, or follow 8&#215;8 on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8%2F&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=12&amp;md5=5e304a10110fbd282de486f831ce8544\">LinkedIn<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2F8x8&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=Twitter&amp;index=13&amp;md5=c1577cb26983ebefe5c15fb02d43510f\">Twitter<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2F8x8Inc&amp;esheet=53546372&amp;newsitemid=20230830453698&amp;lan=en-US&amp;anchor=Facebook&amp;index=14&amp;md5=64d9467809ebd63ab7c1f985b9987688\">Facebook<\/a>.<\/p>\n<p>\n8&#215;8\u00ae, 8&#215;8 XCaaS\u2122, eXperience Communications as a Service\u2122, eXperience Communications Platform\u2122 are trademarks of 8&#215;8, Inc.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230830453698r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230830453698\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230830453698\/en\/<\/a><\/span><\/p>\n<p><b>8&#215;8, Inc. Contacts:<\/b><\/p>\n<p>\nMedia:<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:PR@8x8.com\">PR@8&#215;8.com<\/a><\/p>\n<p>\nInvestor Relations:<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:Investor.relations@8x8.com\">Investor.relations@8&#215;8.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America California<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Communications Technology VoIP Telecommunications Software Other Communications Artificial Intelligence<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230830453698\/en\/779328\/3\/8x8_RedSquare_Logo_RGB.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>8&#215;8 Expands AI Self-Service Capabilities with Voice Interactions for 8&#215;8 Intelligent Customer Assistant 8&#215;8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;8&#215;8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8&#215;8 Intelligent Customer Assistant. The addition of voice expands 8&#215;8 Intelligent Customer Assistant\u2019s powerful, user-friendly conversational AI self-service capabilities that enable businesses to create simple to complex experiences across digital and voice channels. \u201cWhether a contact center has thousands of agents or less than 100, organizations are recognizing that conversational AI is a real and cost-effective choice to improve self-service and productivity in contact centers to better &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;8&#215;8 Expands AI Self-Service Capabilities with Voice Interactions for 8&#215;8 Intelligent Customer Assistant&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-781014","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8x8 Expands AI Self-Service Capabilities with Voice Interactions for 8x8 Intelligent Customer Assistant - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8x8 Expands AI Self-Service Capabilities with Voice Interactions for 8x8 Intelligent Customer Assistant - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"8&#215;8 Expands AI Self-Service Capabilities with Voice Interactions for 8&#215;8 Intelligent Customer Assistant 8&#215;8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program CAMPBELL, Calif.&#8211;(BUSINESS WIRE)&#8211;8&#215;8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8&#215;8 Intelligent Customer Assistant. The addition of voice expands 8&#215;8 Intelligent Customer Assistant\u2019s powerful, user-friendly conversational AI self-service capabilities that enable businesses to create simple to complex experiences across digital and voice channels. \u201cWhether a contact center has thousands of agents or less than 100, organizations are recognizing that conversational AI is a real and cost-effective choice to improve self-service and productivity in contact centers to better &hellip; Continue reading &quot;8&#215;8 Expands AI Self-Service Capabilities with Voice Interactions for 8&#215;8 Intelligent Customer Assistant&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-30T15:25:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230830453698r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"8&#215;8 Expands AI Self-Service Capabilities with Voice Interactions for 8&#215;8 Intelligent Customer Assistant\",\"datePublished\":\"2023-08-30T15:25:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\\\/\"},\"wordCount\":853,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20230830453698r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/8x8-expands-ai-self-service-capabilities-with-voice-interactions-for-8x8-intelligent-customer-assistant\\\/\",\"name\":\"8x8 Expands AI Self-Service Capabilities with Voice Interactions for 8x8 Intelligent Customer Assistant - 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(NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of voice conversational AI in 8&#215;8 Intelligent Customer Assistant. 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