{"id":775104,"date":"2023-08-03T12:24:56","date_gmt":"2023-08-03T16:24:56","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/"},"modified":"2023-08-03T12:24:56","modified_gmt":"2023-08-03T16:24:56","slug":"thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/","title":{"rendered":"Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement<\/b><\/p>\n<ul class=\"bwlistdisc\">\n<li><i>Introduces beta program for Thryv Command Center, an industry-first, free central communications hub that simplifies how small businesses communicate with customers\u2014reinforcing company\u2019s product-led growth strategy<\/i><\/li>\n<li><i>Launches new Thryv Marketplace, presenting Thryv\u2019s products and integrations\u2014 including Xero; features all current and future products, centers and add-ons<\/i><\/li>\n<li><i>Continues international expansion across Australia, New Zealand and Canada<\/i><\/li>\n<\/ul>\n<p>DALLAS&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.thryv.com%2F%3Futm_source%3Dpublic-relations%26utm_medium%3Downed%26utm_campaign%3Dpress-release%26utm_content%3Dproduct&amp;esheet=53505840&amp;newsitemid=20230803319921&amp;lan=en-US&amp;anchor=Thryv+Holdings%2C+Inc&amp;index=1&amp;md5=e54f02f8d707a959f5ce7d940e1d27a4\">Thryv Holdings, Inc<\/a>. (NASDAQ:THRY) (\u201cThryv&#8221; or the \u201cCompany\u201d), the provider of the leading small and medium sized business (\u201cSMB\u201d) software platform, announced today continued momentum for its market-leading SaaS platform, reinforcing its product-led growth strategy as it helps small businesses succeed.<\/p>\n<p><b>Solving a Fundamental Small Business Problem<\/b><\/p>\n<p>\nIn response to growing market demand for advanced communications technology, the company has launched a beta program for Thryv Command Center, a first-of-its-kind central communications hub built specifically for small businesses.<\/p>\n<p>\nThryv Command Center is a centralized inbox that combines all the most popular small business communication channels\u2014from email to text to phone to video and more\u2014into a single, linear conversation. The forever-free*, seamless and customizable offering dramatically simplifies and centralizes communication and collaboration for small businesses and their customers.<\/p>\n<p>\nAccording to the Small Business Administration, 50 percent of all small businesses fail within the first five years, with many failing due to owner burnout. Thryv Command Center was developed in close concert with Thryv customers to remedy this burnout and to help all small businesses succeed. Today\u2019s small businesses are inundated with communications from every channel, which can be overwhelming to a business owner, especially one without a staff, to manage.<\/p>\n<p>\n\u201cBusinesses communicate with their customers through disparate and unconnected channels, leading to confusion, delays and potential attrition,\u201d said Ryan Cantor, Thryv Chief Product Officer. \u201cWith Thryv Command Center, Thryv enables business owners to work through a central inbox\u2014so they have a single conversation for every one of their customers, across all channels. It is quick to set up, easy to customize and ultimately simplifies their day-to-day operations.\u201d<\/p>\n<p>\n\u201cThryv has been a huge asset for my business. My clients can email, call and text me at different times and for different reasons. Thryv Command Center centralized all these messages into a single conversation for me to easily follow and respond from,\u201d said Taryn Carter, Principal Designer and Owner, Haus of Drake. \u201cWith this new communications hub, I don\u2019t have to remember which file, message or important detail is where\u2014they\u2019re all in one place. I have already noticed a difference in my day to day, and my response time to clients is much faster.\u201d<\/p>\n<p>\nWith research showing that nearly one quarter (17%)<a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pwc.com%2Fus%2Fen%2Fservices%2Fconsulting%2Flibrary%2Fconsumer-intelligence-series%2Ffuture-of-customer-experience.html%23%3A%7E%3Atext%3DIn%2520the%2520U.S.%252C%2520even%2520when%2Cbrand%2520after%2520one%2520bad%2520experience&amp;esheet=53505840&amp;newsitemid=20230803319921&amp;lan=en-US&amp;anchor=of+consumers&amp;index=2&amp;md5=9317772805569e471c1cc44880939871\"> of consumers<\/a> will switch to a competitor after only one bad experience, Thryv Command Center is a small business owner\u2019s easy-to-use communication platform to facilitate streamlined conversations with customers.<\/p>\n<p>\n\u201cCommunication is a massive challenge for any business, and many of today\u2019s products on the market aren\u2019t intended for small businesses due to price or complexity,\u201d Cantor continued. \u201cSmall businesses don\u2019t need multiple threads in email to communicate with their customers. Instead, Thryv Command Center unifies it all into a single conversation.\u201d<\/p>\n<p>\nThryv Command Center consolidates all customer conversations, across all channels into a single view. It includes new native integrations with Gmail, Outlook, iCloud, Hotmail, and any other iMap email applications. This capability allows small businesses to easily import their customer history and use their preferred email programs, while simplified and streamlined inside the platform.<\/p>\n<p>\nThryv Command Center is available via a user\u2019s browser; concurrently, a new mobile app is available in the iOS and Android App Stores for use on the go.<\/p>\n<p>\nThryv Command Center also has two paid tiers (Plus and Professional) priced at $20\/user\/month, and $30\/user\/month (International Pricing AUD: $22\/$33. CAD: $20\/$30. NZD: $25\/$38.) In less than five minutes, SMBs can sign up and begin seeing the value immediately. Users can sign up <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fcommand.thryv.com%2Fsignup&amp;esheet=53505840&amp;newsitemid=20230803319921&amp;lan=en-US&amp;anchor=here&amp;index=3&amp;md5=29be445c9a120b4b9c490f9c27c9a1f4\">here<\/a>.<\/p>\n<p><b>An enhanced Thryv Marketplace<\/b><\/p>\n<p>\nIn conjunction with Thryv Command Center\u2019s release in the U.S., Canada, Australia, and New Zealand, Thryv has also launched an enhanced Thryv Marketplace and a new lightweight Website Builder App. This release comes on the heels of a full international launch of Thryv\u2019s <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fcorporate.thryv.com%2Fnews%2Fthryv-platform-expands-with-launch-of-marketing-center%2F&amp;esheet=53505840&amp;newsitemid=20230803319921&amp;lan=en-US&amp;anchor=Marketing+Center&amp;index=4&amp;md5=53141bb309bd5d68558ba431af285425\">Marketing Center<\/a> in Australia and Canada.<\/p>\n<p>\nThryv Marketplace presents Thryv\u2019s products and integrations, including new Xero integration. It features all third-party integrations, all current and future products, centers and add-ons. All items are fully available to explore and both free and paid customers can browse and see how various Thryv solutions might benefit their business.<\/p>\n<p><b>Thryv Marketing Center expansion<\/b><\/p>\n<p>\nThryv Marketing Center, one of the three centers that comprises the Thryv SaaS platform, has expanded into Canada and Australia with more expansion planned in the coming quarters.<\/p>\n<p><b>Increased customer engagement<\/b><\/p>\n<p>\nThryv continuously enhances its platform to improve business management functions for its customers, and these enhancements have resulted in considerable engagement increases year to date. Some highlights include:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nOnline payment volume is up nearly 40 percent (39.4%) across all payment providers and platforms, including ThryvPay.<\/p>\n<\/li>\n<li>\nThe number of invoices created inside the Thryv platform is up nearly 70 percent (68.5%).<\/p>\n<\/li>\n<li>\nMessages originating from Thryv customers to their end customers is up 30.6 percent.<\/p>\n<\/li>\n<li>\nWith the launch of signatures earlier in 2023, and other document feature improvements, usage of document management capability inside the platform is up 66.3 percent.<\/p>\n<\/li>\n<\/ul>\n<p>\n\u201cIn working with thousands of small business clients around the globe, Thryv takes a customer-led approach to product development, prioritizing new features and functionality that address common pain points, which is why more business owners are turning to us. And innovations like Thryv Command Center will drive new customer acquisition,\u201d said Joe Walsh, Chairman and CEO, Thryv. \u201cWith many small businesses facing economic challenges and related pressures to deliver optimal customer experiences, we are committed to our product-led growth strategy\u2014providing them best-in-class technology to help them succeed.\u201d<\/p>\n<p><i>*Terms and conditions apply. Free plans have limited functionality. Upgraded plans with more functionality are available for a fee. See <\/i><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fcorporate.thryv.com%2Fterms%2F&amp;esheet=53505840&amp;newsitemid=20230803319921&amp;lan=en-US&amp;anchor=https%3A%2F%2Fcorporate.thryv.com%2Fterms%2F&amp;index=5&amp;md5=c2a8fe39dadc489f995033f3f6cfc305\"><i>https:\/\/corporate.thryv.com\/terms\/<\/i><\/a><i \/><i>for plan and pricing details.<\/i><\/p>\n<p><b>About Thryv Holdings, Inc.<\/b><\/p>\n<p>\nThryv Holdings, Inc. (NASDAQ: THRY) is a global leader in small business management software. More than 50,000 small- to medium-sized businesses (SMBs) utilize our award-winning SaaS platform, Thryv\u00ae, to grow and modernize their operations, empowering them to win in today\u2019s economy. Thryv also manages the digital and print presence of over 400,000 SMBs, connecting them to local consumers via proprietary local online and print directories and popular social media and search engines, helping them gain new customers and grow their bottom line. For more information about Thryv Holdings, Inc, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fthryv.com&amp;esheet=53505840&amp;newsitemid=20230803319921&amp;lan=en-US&amp;anchor=thryv.com&amp;index=6&amp;md5=dd5ef3ae84e997f09918986302378b5b\">thryv.com<\/a>.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230803319921r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230803319921\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230803319921\/en\/<\/a><\/span><\/p>\n<p><b>Media Contact:<br \/>\n<\/b><br \/>Paige Blankenship<br \/>\n<br \/>Thryv, Inc.<br \/>\n<br \/>214.392.9609<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:paige.blankenship@thryv.com\">paige.blankenship@thryv.com<\/a><\/p>\n<p><b>Investor Contact:<br \/>\n<\/b><br \/>Cameron Lessard<br \/>\n<br \/>Thryv, Inc.<br \/>\n<br \/>214.773.7022<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:cameron.lessard@thryv.com\">cameron.lessard@thryv.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> Texas United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Marketing Consulting Data Management Communications Small Business Professional Services Technology<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230803319921\/en\/1268646\/3\/Thryv_220x123px_Meltwater.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement Introduces beta program for Thryv Command Center, an industry-first, free central communications hub that simplifies how small businesses communicate with customers\u2014reinforcing company\u2019s product-led growth strategy Launches new Thryv Marketplace, presenting Thryv\u2019s products and integrations\u2014 including Xero; features all current and future products, centers and add-ons Continues international expansion across Australia, New Zealand and Canada DALLAS&#8211;(BUSINESS WIRE)&#8211;Thryv Holdings, Inc. (NASDAQ:THRY) (\u201cThryv&#8221; or the \u201cCompany\u201d), the provider of the leading small and medium sized business (\u201cSMB\u201d) software platform, announced today continued momentum for its market-leading SaaS platform, reinforcing its product-led growth strategy as it helps small businesses succeed. Solving a Fundamental Small Business Problem In response to growing market &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-775104","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement Introduces beta program for Thryv Command Center, an industry-first, free central communications hub that simplifies how small businesses communicate with customers\u2014reinforcing company\u2019s product-led growth strategy Launches new Thryv Marketplace, presenting Thryv\u2019s products and integrations\u2014 including Xero; features all current and future products, centers and add-ons Continues international expansion across Australia, New Zealand and Canada DALLAS&#8211;(BUSINESS WIRE)&#8211;Thryv Holdings, Inc. (NASDAQ:THRY) (\u201cThryv&#8221; or the \u201cCompany\u201d), the provider of the leading small and medium sized business (\u201cSMB\u201d) software platform, announced today continued momentum for its market-leading SaaS platform, reinforcing its product-led growth strategy as it helps small businesses succeed. 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/","og_locale":"en_US","og_type":"article","og_title":"Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement - Market Newsdesk","og_description":"Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement Introduces beta program for Thryv Command Center, an industry-first, free central communications hub that simplifies how small businesses communicate with customers\u2014reinforcing company\u2019s product-led growth strategy Launches new Thryv Marketplace, presenting Thryv\u2019s products and integrations\u2014 including Xero; features all current and future products, centers and add-ons Continues international expansion across Australia, New Zealand and Canada DALLAS&#8211;(BUSINESS WIRE)&#8211;Thryv Holdings, Inc. (NASDAQ:THRY) (\u201cThryv&#8221; or the \u201cCompany\u201d), the provider of the leading small and medium sized business (\u201cSMB\u201d) software platform, announced today continued momentum for its market-leading SaaS platform, reinforcing its product-led growth strategy as it helps small businesses succeed. Solving a Fundamental Small Business Problem In response to growing market &hellip; Continue reading \"Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/","og_site_name":"Market Newsdesk","article_published_time":"2023-08-03T16:24:56+00:00","og_image":[{"url":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230803319921r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement","datePublished":"2023-08-03T16:24:56+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/"},"wordCount":1171,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/#primaryimage"},"thumbnailUrl":"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230803319921r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/thryv-enhances-its-market-leading-saas-based-business-management-platform-and-sees-increased-customer-engagement\/","name":"Thryv Enhances its Market-Leading, SaaS-Based Business Management Platform and Sees Increased Customer Engagement - 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