{"id":772588,"date":"2023-07-26T10:02:26","date_gmt":"2023-07-26T14:02:26","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-named-a-2023-top-provider-by-metrigy-for-voice-of-the-customer\/"},"modified":"2023-07-26T10:02:26","modified_gmt":"2023-07-26T14:02:26","slug":"nice-named-a-2023-top-provider-by-metrigy-for-voice-of-the-customer","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/nice-named-a-2023-top-provider-by-metrigy-for-voice-of-the-customer\/","title":{"rendered":"NICE Named a 2023 Top Provider by Metrigy for Voice of the Customer"},"content":{"rendered":"

<\/p>\n

NICE Named a 2023 Top Provider by Metrigy for Voice of the Customer<\/b><\/p>\n

NICE VoC and CX analytics lead in performance for the second year running<\/i><\/p>\n

HOBOKEN, N.J.–(BUSINESS WIRE<\/a>)–NICE<\/b><\/a> (Nasdaq: NICE) <\/b>today announced its recognition as a 2023 MetriStar Top Provider in the category of Voice of the Customer [platform] by Metrigy. NICE earned top customer sentiment ratings and achieved high business success for customers.<\/p>\n

\nNICE\u2019s ability to capture feedback from customers immediately following an interaction is a best practice found amongst the most successful companies in Metrigy\u2019s Customer Insights and Analytics: 2023-2024<\/i> global research study of 579 organizations. This data allows companies to develop strategies and drive process optimization for customer interactions to increase customer satisfaction while simultaneously improving the agent\u2019s experience. NICE stands above the rest with VoC due to CXone Feedback Management, NICE Enlighten AI, sentiment analysis, consolidated reporting, and gamification.<\/p>\n

\nThirteen VoC providers were evaluated for this award, with NICE performing better than any other provider evaluated in this Metrigy\u2019s MetriStar program category on a variety of fronts. The ability to offer complete CX with a variety of voice and digital channels within its well-rounded portfolio meets the needs of most customer experience organizations, placing NICE ahead of the competition for the second year in a row.<\/p>\n

\n\u201cProviding differentiated Customer Experience is crucial for businesses to succeed, and NICE proves that having a thorough understanding of the voice of the customer is a critical component of any CX program,\u201d said Barry Cooper, President, CX Division, NICE<\/b>. \u201cWe are thrilled to be recognized for the second year in a row as the Top Provider for Voice of the Customer by Metrigy.\u201d<\/p>\n

\nThe evaluations driving NICE\u2019s recognition as a top vendor were performed during Metrigy\u2019s Customer Experience MetriCast 2023 study, which included surveys of 1,695 CX leaders from companies in 13 countries across three regions (North<\/p>\n

\nAmerica, Europe, and Asia-Pacific). The award is based on customer ratings of providers and quantitative metrics comparing the use of products and services with measurable business success. Business impact was assessed before and after changes in business metrics of revenue, cost, customer ratings, and employee efficiency resulting from using the platforms.<\/p>\n

About NICE
\n
<\/b>With NICE (Nasdaq: NICE), it\u2019s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world\u2019s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center \u2013 and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com<\/a>Trademark Note:<\/i> NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE\u2019s marks, please see: www.nice.com\/nice-trademarks<\/a>.<\/p>\n

Forward-Looking Statements
\n
<\/i><\/b>This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the \u201cCompany\u201d). In some cases, such forward-looking statements can be identified by terms such as \u201cbelieve,\u201d \u201cexpect,\u201d \u201cseek,\u201d \u201cmay,\u201d \u201cwill,\u201d \u201cintend,\u201d \u201cshould,\u201d \u201cproject,\u201d \u201canticipate,\u201d \u201cplan,\u201d \u201cestimate,\u201d or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company\u2019s growth strategy; success and growth of the Company\u2019s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company\u2019s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the \u201cSEC\u201d). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the SEC, including the Company\u2019s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.<\/i><\/p>\n

\"\"<\/p>\n

View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230726326651\/en\/<\/a><\/span><\/p>\n

Corporate Media Contact
\n<\/b>
Christopher Irwin-Dudek, +1 201 561 4442, ET
\n
media@nice.com<\/a><\/p>\n

Investors
\n<\/b>
Marty Cohen, +1 551 256 5354, ET
\n
ir@nice.com<\/a><\/p>\n

\nOmri Arens, +972 3 763 0127, CET
\n
ir@nice.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America New Jersey<\/p>\n

INDUSTRY KEYWORDS:<\/b> Security Audio\/Video Other Professional Services Other Technology Software Artificial Intelligence Networks Finance Internet Consulting Hardware Banking Data Management Professional Services Consumer Electronics Technology Data Analytics Small Business<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
\"Logo\"<\/td>\n<\/tr>\n
<\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

NICE Named a 2023 Top Provider by Metrigy for Voice of the Customer NICE VoC and CX analytics lead in performance for the second year running HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced its recognition as a 2023 MetriStar Top Provider in the category of Voice of the Customer [platform] by Metrigy. NICE earned top customer sentiment ratings and achieved high business success for customers. NICE\u2019s ability to capture feedback from customers immediately following an interaction is a best practice found amongst the most successful companies in Metrigy\u2019s Customer Insights and Analytics: 2023-2024 global research study of 579 organizations. This data allows companies to develop strategies and drive process optimization for customer interactions to increase customer satisfaction while simultaneously improving … <\/p>\n

Continue reading “NICE Named a 2023 Top Provider by Metrigy for Voice of the Customer”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-772588","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nNICE Named a 2023 Top Provider by Metrigy for Voice of the Customer - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/nice-named-a-2023-top-provider-by-metrigy-for-voice-of-the-customer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NICE Named a 2023 Top Provider by Metrigy for Voice of the Customer - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"NICE Named a 2023 Top Provider by Metrigy for Voice of the Customer NICE VoC and CX analytics lead in performance for the second year running HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced its recognition as a 2023 MetriStar Top Provider in the category of Voice of the Customer [platform] by Metrigy. NICE earned top customer sentiment ratings and achieved high business success for customers. NICE\u2019s ability to capture feedback from customers immediately following an interaction is a best practice found amongst the most successful companies in Metrigy\u2019s Customer Insights and Analytics: 2023-2024 global research study of 579 organizations. 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