{"id":771186,"date":"2023-07-20T06:52:30","date_gmt":"2023-07-20T10:52:30","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/egain-partners-with-talkdesk-to-modernize-customer-service\/"},"modified":"2023-07-20T06:52:30","modified_gmt":"2023-07-20T10:52:30","slug":"egain-partners-with-talkdesk-to-modernize-customer-service","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/egain-partners-with-talkdesk-to-modernize-customer-service\/","title":{"rendered":"eGain Partners with Talkdesk to Modernize Customer Service"},"content":{"rendered":"<div class=\"mw_release\">\n<p align=\"left\">SUNNYVALE, Calif., July  20, 2023  (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: <a href=\"http:\/\/www.nasdaq.com\/symbol\/egan\" rel=\"nofollow noopener\" target=\"_blank\">EGAN<\/a>), the leading knowledge platform for customer engagement, announced a partnership with Talkdesk\u00ae, Inc., a global cloud contact center leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities.<\/p>\n<p>The partnership brings to market a new offering, the Talkdesk-eGain Connector, which is listed on both companies\u2019 marketplaces\u00a0\u2013 <a href=\"https:\/\/appconnect.talkdesk.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Talkdesk AppConnect\u2122<\/a>\u00a0and <a href=\"https:\/\/marketplace.egain.com\/kb\/apps\/browse\/308200000001976\/eGain-Marketplace\" rel=\"nofollow noopener\" target=\"_blank\">eGain Marketplace\u2122<\/a>. The connector includes two integrations that embed eGain\u2019s knowledge and digital capabilities in the Talkdesk Agent Workspace\u2122.<\/p>\n<ul type=\"disc\">\n<li>The knowledge integration delivers personalized answers and AI-powered conversational guidance to agents, based on context passed from Talkdesk as well as other criteria such as the agent experience level.<\/li>\n<li>The digital integration enables agents to co-browse web content and collaborate securely with the customer, while simultaneously talking to them on the phone.<\/li>\n<\/ul>\n<p>Through this partnership, mutual clients will have access to the full Talkdesk cloud contact center platform and eGain\u2019s top-rated suite for knowledge-powered digital engagement.<\/p>\n<p>\u201cStudies consistently show that an improved customer experience increases customer loyalty and brand trust. Together, Talkdesk and eGain are committed to helping businesses realize this potential during every customer interaction,\u201d said William Welch, President and COO at Talkdesk. \u201cOrganizations are increasingly recognizing this and evolving their contact centers to improve outcomes and fuel business growth.\u201d<\/p>\n<p>\u201cPer Gartner, knowledge management is the #1 technology to elevate stakeholder experiences and operating performance in a digital world,\u201d said Ashu Roy, eGain CEO. \u201cOur integrated solution will help businesses move the needle on customer experience.\u201d<\/p>\n<p>\n        <strong>More information<\/strong>\n      <\/p>\n<ul>\n<li>Talkdesk-eGain Connectors on eGain Marketplace\n<ul>\n<li><a href=\"https:\/\/www.egain.com\/best-knowledge-management-software-for-talkdesk-contact-center\/\" rel=\"nofollow noopener\" target=\"_blank\">Knowledge Connector<\/a><\/li>\n<li><a href=\"https:\/\/www.egain.com\/egain-cobrowse-for-talkdesk\/\" rel=\"nofollow noopener\" target=\"_blank\">Conversation Connector<\/a><\/li>\n<\/ul>\n<\/li>\n<li>Talkdesk-eGain Connectors on Talkdesk AppConnect\n<ul>\n<li><a href=\"https:\/\/appconnect.talkdesk.com\/apps\/talkdesk-egain-connector\" rel=\"nofollow noopener\" target=\"_blank\">Knowledge Connector<\/a><\/li>\n<li><a href=\"https:\/\/appconnect.talkdesk.com\/apps\/egain-cobrowse\" rel=\"nofollow noopener\" target=\"_blank\">Conversation Connector<\/a><\/li>\n<\/ul>\n<\/li>\n<li>\n          <a href=\"https:\/\/www.egain.com\/products\/knowledge-hub\/\" rel=\"nofollow noopener\" target=\"_blank\">eGain Knowledge Hub\u2122<\/a>\n        <\/li>\n<li>\n          <a href=\"https:\/\/www.egain.com\/conversation-hub\/\" rel=\"nofollow noopener\" target=\"_blank\">eGain Conversation Hub\u2122<\/a>\n        <\/li>\n<li>\n          <a href=\"https:\/\/www.egain.com\/risk-free-trial-customer-engagement-software\/\" rel=\"nofollow noopener\" target=\"_blank\">eGain Innovation in 30 Days\u2122<\/a>\n        <\/li>\n<\/ul>\n<p>\n        <strong>About eGain<\/strong><br \/>\n        <br \/>Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM &amp; contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit\u00a0<a href=\"https:\/\/www.egain.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><strong>www.eGain.com<\/strong><\/a>\u00a0for more info.<\/p>\n<p>eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and\/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.<\/p>\n<p>\n        <strong>Media contacts<\/strong>\n      <\/p>\n<p>\n        <strong>eGain <\/strong><br \/>\n        <br \/>Michael Messner <br \/>Email: <a href=\"mailto:press@egain.com\" rel=\"nofollow noopener\" target=\"_blank\">press@egain.com<\/a><br \/>Phone: 408 636 4514<\/p>\n<p \/>\n      <img decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODg3NzQ3OSM1NzAwMzQ0IzIwMjkzNjk=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" src=\"https:\/\/ml.globenewswire.com\/media\/NzVlM2ViNzQtMTg1NC00ZjBiLTllNTEtNjg5MWRhODljMGRkLTEwNDA5NDA=\/tiny\/eGain-Corporation.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>SUNNYVALE, Calif., July 20, 2023 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, announced a partnership with Talkdesk\u00ae, Inc., a global cloud contact center leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. The partnership brings to market a new offering, the Talkdesk-eGain Connector, which is listed on both companies\u2019 marketplaces\u00a0\u2013 Talkdesk AppConnect\u2122\u00a0and eGain Marketplace\u2122. The connector includes two integrations that embed eGain\u2019s knowledge and digital capabilities in the Talkdesk Agent Workspace\u2122. The knowledge integration delivers personalized answers and AI-powered conversational guidance to agents, based on context passed from Talkdesk as well as other criteria such as the agent experience &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/egain-partners-with-talkdesk-to-modernize-customer-service\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;eGain Partners with Talkdesk to Modernize Customer Service&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-771186","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>eGain Partners with Talkdesk to Modernize Customer Service - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/egain-partners-with-talkdesk-to-modernize-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eGain Partners with Talkdesk to Modernize Customer Service - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"SUNNYVALE, Calif., July 20, 2023 (GLOBE NEWSWIRE) &#8212; eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement, announced a partnership with Talkdesk\u00ae, Inc., a global cloud contact center leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. The partnership brings to market a new offering, the Talkdesk-eGain Connector, which is listed on both companies\u2019 marketplaces\u00a0\u2013 Talkdesk AppConnect\u2122\u00a0and eGain Marketplace\u2122. The connector includes two integrations that embed eGain\u2019s knowledge and digital capabilities in the Talkdesk Agent Workspace\u2122. The knowledge integration delivers personalized answers and AI-powered conversational guidance to agents, based on context passed from Talkdesk as well as other criteria such as the agent experience &hellip; Continue reading &quot;eGain Partners with Talkdesk to Modernize Customer Service&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/egain-partners-with-talkdesk-to-modernize-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-20T10:52:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODg3NzQ3OSM1NzAwMzQ0IzIwMjkzNjk=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-partners-with-talkdesk-to-modernize-customer-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-partners-with-talkdesk-to-modernize-customer-service\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"eGain Partners with Talkdesk to Modernize Customer Service\",\"datePublished\":\"2023-07-20T10:52:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-partners-with-talkdesk-to-modernize-customer-service\\\/\"},\"wordCount\":405,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-partners-with-talkdesk-to-modernize-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODg3NzQ3OSM1NzAwMzQ0IzIwMjkzNjk=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-partners-with-talkdesk-to-modernize-customer-service\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/egain-partners-with-talkdesk-to-modernize-customer-service\\\/\",\"name\":\"eGain Partners with Talkdesk to Modernize Customer Service - 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