{"id":770880,"date":"2023-07-19T09:20:24","date_gmt":"2023-07-19T13:20:24","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/yext-introduces-ai-generated-review-response-enabling-businesses-to-deliver-individualized-review-experiences-at-scale\/"},"modified":"2023-07-19T09:20:24","modified_gmt":"2023-07-19T13:20:24","slug":"yext-introduces-ai-generated-review-response-enabling-businesses-to-deliver-individualized-review-experiences-at-scale","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/yext-introduces-ai-generated-review-response-enabling-businesses-to-deliver-individualized-review-experiences-at-scale\/","title":{"rendered":"Yext Introduces AI Generated Review Response, Enabling Businesses to Deliver Individualized Review Experiences at Scale"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>Yext Introduces AI Generated Review Response, Enabling Businesses to Deliver Individualized Review Experiences at Scale<\/b><\/p>\n<p class=\"bwalignc\"><i>With Reviews, businesses have a solution that automatically composes review responses leveraging their own unique data and brand voice<\/i><\/p>\n<p class=\"bwalignc\"><i>Latest AI innovation in Reviews extends Yext\u2019s digital experience platform leadership<\/i><\/p>\n<p>NEW YORK&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nYext, Inc. (NYSE: YEXT), a leading digital experience platform, announced AI Generated Review Response enabling businesses to deliver a more engaging customer experience. This new capability within Yext Reviews enables businesses to use AI with their own data to automatically generate individualized review experiences across owned and third-party channels.<\/p>\n<p>\nIn today&#8217;s digital landscape, customer engagement with reviews has become vital to a business\u2019 success. Customers make major buying decisions based on reviews \u2014 and search engines use them as a critical input to rank results. A recent poll of Yext customers showed that businesses that respond to more than 50 percent of their reviews saw a nearly a half of a star improvement in their ratings over businesses that don\u2019t. However, responding to reviews is difficult and resource intensive. AI Generated Review Response makes it easier with a single system that enables businesses to scale small teams and respond to customer reviews across any digital channel.<\/p>\n<p>\nNew AI Generated Review Response enables businesses to automatically generate contextually appropriate and brand-based responses by analyzing tone and sentiment of posts. By leveraging Yext Content along with generative models, companies can deliver responses using their unique business data and voice to address specific, real-world reviews across any digital channel, including mobile, web, chat platforms, and social media. For example, suppose a franchise owner sees a surge of reviews for their Minneapolis locations following a promotional launch. In that case, Reviews can automatically generate responses that are localized for the region and specific store locations but also entirely personalized for each customer.<\/p>\n<p>\n\u201cWith Yext, businesses have the platform to elevate engagement and deliver brand-building experiences,\u201d said Marc Ferrentino, president and chief operating officer, Yext. \u201cEngaging with customers allows them to take those experiences to the next level. It is a massive competitive advantage to provide one-of-a-kind review experiences at scale for every customer which is now possible with Yext Reviews.\u201d<\/p>\n<p><b>About Yext<br \/>\n<br \/><\/b>Yext (NYSE: YEXT) helps organizations build digital experiences across any channel on our open and composable platform. The Yext Digital Experience Platform collects and organizes content to deliver AI-led experiences for any organization\u2019s customers, employees, or partners. For more than 15 years, thousands of companies worldwide have trusted Yext to create seamless customer experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230719864007r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230719864007\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230719864007\/en\/<\/a><\/span><\/p>\n<p><b>Public Relations<br \/>\n<\/b><br \/><a rel=\"nofollow\" href=\"mailto:PR@yext.com\">PR@yext.com<\/a><\/p>\n<p><b>Investor Relations<br \/>\n<\/b><br \/><a rel=\"nofollow\" href=\"mailto:IR@yext.com\">IR@yext.com<\/a><\/p>\n<p><b>KEYWORDS:<\/b> United States North America New York<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Software Social Media Internet Search Engine Optimization Search Engine Marketing Data Management Technology Artificial Intelligence Other Communications Public Relations\/Investor Relations Marketing Advertising Communications<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230719864007\/en\/1550645\/3\/Yext_Seal_R_Standard_Black.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Yext Introduces AI Generated Review Response, Enabling Businesses to Deliver Individualized Review Experiences at Scale With Reviews, businesses have a solution that automatically composes review responses leveraging their own unique data and brand voice Latest AI innovation in Reviews extends Yext\u2019s digital experience platform leadership NEW YORK&#8211;(BUSINESS WIRE)&#8211; Yext, Inc. (NYSE: YEXT), a leading digital experience platform, announced AI Generated Review Response enabling businesses to deliver a more engaging customer experience. This new capability within Yext Reviews enables businesses to use AI with their own data to automatically generate individualized review experiences across owned and third-party channels. In today&#8217;s digital landscape, customer engagement with reviews has become vital to a business\u2019 success. Customers make major buying decisions based on reviews &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/yext-introduces-ai-generated-review-response-enabling-businesses-to-deliver-individualized-review-experiences-at-scale\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Yext Introduces AI Generated Review Response, Enabling Businesses to Deliver Individualized Review Experiences at Scale&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-770880","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Yext Introduces AI Generated Review Response, Enabling Businesses to Deliver Individualized Review Experiences at Scale - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/yext-introduces-ai-generated-review-response-enabling-businesses-to-deliver-individualized-review-experiences-at-scale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Yext Introduces AI Generated Review Response, Enabling Businesses to Deliver Individualized Review Experiences at Scale - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Yext Introduces AI Generated Review Response, Enabling Businesses to Deliver Individualized Review Experiences at Scale With Reviews, businesses have a solution that automatically composes review responses leveraging their own unique data and brand voice Latest AI innovation in Reviews extends Yext\u2019s digital experience platform leadership NEW YORK&#8211;(BUSINESS WIRE)&#8211; Yext, Inc. (NYSE: YEXT), a leading digital experience platform, announced AI Generated Review Response enabling businesses to deliver a more engaging customer experience. This new capability within Yext Reviews enables businesses to use AI with their own data to automatically generate individualized review experiences across owned and third-party channels. In today&#8217;s digital landscape, customer engagement with reviews has become vital to a business\u2019 success. 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