{"id":766996,"date":"2023-06-29T10:45:54","date_gmt":"2023-06-29T14:45:54","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/empire-merchants-selects-8x8-xcaas-for-enhanced-customer-communications-and-engagement\/"},"modified":"2023-06-29T10:45:54","modified_gmt":"2023-06-29T14:45:54","slug":"empire-merchants-selects-8x8-xcaas-for-enhanced-customer-communications-and-engagement","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/empire-merchants-selects-8x8-xcaas-for-enhanced-customer-communications-and-engagement\/","title":{"rendered":"Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement"},"content":{"rendered":"

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Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement<\/b><\/p>\n

Leading Wine and Spirits Distributor Deploys 8×8 XCaaS for Improved Customer Experience<\/i><\/p>\n

CAMPBELL, Calif.–(BUSINESS WIRE<\/a>)–8×8, Inc.<\/a> (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Empire Merchants has deployed 8×8 XCaaS<\/a>\u2122 (eXperience Communications as a Service\u2122), an integrated cloud contact center and unified communications platform, across their operations to empower voice and contact center communications.<\/p>\n

\nEmpire Merchants is a premier wine and spirits distributor, serving the New York City metropolitan area, Long Island, and Westchester County. Serving over 10,000 commercial customers in the New York area, Empire Merchants needed a scalable, integrated communications and customer engagement platform that could be rapidly deployed and support a remote workforce.<\/p>\n

\nDue to the distributor\u2019s limited and specific customer base \u2013 New York area liquor license holders \u2013 maintaining strong customer relations is critical. With the deployment of the 8×8 XCaaS integrated cloud contact center and unified communications platform, Empire Merchants can focus on delivering excellent customer service and building stronger relationships with their customers and vendors. The scalable, easy-to-integrate 8×8 XCaaS platform allows them to be nimble in their response times and telephony management, regardless of where the employee or customer is located.<\/p>\n

\n\u201cOur window to deploy a new communications platform was small, so we needed a solution that was simple, efficient, and cost effective,\u201d said Edward Lederer, Chief Information Officer at Empire Merchants. \u201c8×8 XCaaS was the perfect solution. We were able to deploy rapidly, and there are also endless opportunities to access and share resources, control user permissions, and boost productivity through better collaboration. We\u2019re excited to work with 8×8 to discover how we can continue to improve our communications experience.\u201d<\/p>\n

\n\u201cEmpire Merchants is an integral part of the community in which they operate, necessitating the need for a cloud contact center and communications platform that ensures business continuity and delivers exceptional customer service,\u201d said Hunter Middleton, Chief Product Officer at 8×8, Inc. \u201cWith 8×8 XCaaS, Empire Merchants is empowered to grow and innovate, knowing that their customer engagement and communications solution is resilient and will grow alongside them as they deliver exceptional customer experience.\u201d<\/p>\n

8×8 XCaaS<\/a> includes integrated cloud contact<\/a> center<\/a>, business phone<\/a>, video meetings<\/a>, team<\/a> chat<\/a>, and SMS<\/a> capabilities in a single-vendor solution. 8×8 XCaaS is a resilient, secure, and compliant platform, which offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.<\/p>\n

About 8×8 Inc.<\/b><\/p>\n

\n8×8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8×8 XCaaS\u2122 (eXperience Communications as a Service\u2122), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8×8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit www.8×8.com<\/a>, or follow 8×8 on LinkedIn<\/a>, Twitter<\/a> and Facebook<\/a>.<\/p>\n

\n8×8\u00ae, 8×8 XCaaS\u2122, eXperience Communications as a Service\u2122, eXperience Communications Platform\u2122 are trademarks of 8×8, Inc.<\/p>\n

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View source version on businesswire.com: <\/span>https:\/\/www.businesswire.com\/news\/home\/20230629441693\/en\/<\/a><\/span><\/p>\n

8×8, Inc. Contacts:<\/b><\/p>\n

\nMedia:
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PR@8×8.com<\/a><\/p>\n

\nInvestor Relations:
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Investor.Relations@8×8.com<\/a><\/p>\n

KEYWORDS:<\/b> United States North America California New York<\/p>\n

INDUSTRY KEYWORDS:<\/b> Wine & Spirits Technology Professional Services Business Telecommunications Retail Software Networks Audio\/Video Internet VoIP<\/p>\n

MEDIA:<\/b><\/p>\n\n\n\n\n
Logo<\/b><\/font><\/td>\n<\/tr>\n
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Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement Leading Wine and Spirits Distributor Deploys 8×8 XCaaS for Improved Customer Experience CAMPBELL, Calif.–(BUSINESS WIRE)–8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Empire Merchants has deployed 8×8 XCaaS\u2122 (eXperience Communications as a Service\u2122), an integrated cloud contact center and unified communications platform, across their operations to empower voice and contact center communications. Empire Merchants is a premier wine and spirits distributor, serving the New York City metropolitan area, Long Island, and Westchester County. Serving over 10,000 commercial customers in the New York area, Empire Merchants needed a scalable, integrated communications and customer engagement platform that could be rapidly deployed and support a remote … <\/p>\n

Continue reading “Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-766996","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nEmpire Merchants Selects 8x8 XCaaS for Enhanced Customer Communications and Engagement - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/empire-merchants-selects-8x8-xcaas-for-enhanced-customer-communications-and-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Empire Merchants Selects 8x8 XCaaS for Enhanced Customer Communications and Engagement - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement Leading Wine and Spirits Distributor Deploys 8×8 XCaaS for Improved Customer Experience CAMPBELL, Calif.–(BUSINESS WIRE)–8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Empire Merchants has deployed 8×8 XCaaS\u2122 (eXperience Communications as a Service\u2122), an integrated cloud contact center and unified communications platform, across their operations to empower voice and contact center communications. Empire Merchants is a premier wine and spirits distributor, serving the New York City metropolitan area, Long Island, and Westchester County. 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