{"id":766053,"date":"2023-06-26T11:42:02","date_gmt":"2023-06-26T15:42:02","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/pagerduty-named-a-leader-in-process-centric-aiops\/"},"modified":"2023-06-26T11:42:02","modified_gmt":"2023-06-26T15:42:02","slug":"pagerduty-named-a-leader-in-process-centric-aiops","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/pagerduty-named-a-leader-in-process-centric-aiops\/","title":{"rendered":"PagerDuty Named a Leader in Process-Centric AIOps"},"content":{"rendered":"<p>        <!--.bwalignc { text-align: center; list-style-position: inside }\n.bwlistcircle { list-style-type: circle }\n.bwlistdisc { list-style-type: disc }body {font:normal small Arial,Helvetica,sans-serif;color:#000;background-color:#fff;padding:24px;margin:0;} a img {border:0;} h3 {font-size:medium;color:#000;margin:0 0 1em 0; text-align:center;}-->  <\/p>\n<p class=\"bwalignc\"><b>PagerDuty Named a Leader in Process-Centric AIOps<\/b><\/p>\n<p class=\"bwalignc\"><i>PagerDuty receives highest possible score in adoption criterion and \u201cgoes beyond alerting to automate processes and workflows that accelerate resolutions\u201d according to report<\/i><\/p>\n<p>SAN FRANCISCO&#8211;(<a href=\"http:\/\/www.businesswire.com\">BUSINESS WIRE<\/a>)&#8211;<br \/>\nPagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pagerduty.com%2Fresources%2Freports%2Fforrester-process-centric-aiops-wave-2023-report%3Futm_medium%3Demail%26utm_source%3Dmarketo%26utm_campaign%3DGlobal-Rpt-Forrester2023AIOpsWaveReport%26utm_content%3D%2520&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=Forrester+Research%2C+Inc.+named+PagerDuty+a+Leader+in+The+Forrester+Wave%26%238482%3B%3A+Process-Centric+AI+For+IT+Operations+%28AIOps%29%2C+Q2+2023+report&amp;index=1&amp;md5=0d70e7f130bc505fa635562d8c1b27b9\">Forrester Research, Inc. named PagerDuty a Leader in The Forrester Wave\u2122: Process-Centric AI For IT Operations (AIOps), Q2 2023 report<\/a>. PagerDuty AIOps is a solution that ingests and normalizes events from any source, and extracts signal from the noise to provide powerful context and noise reduction at scale. <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pagerduty.com%2Fplatform%2Faiops%2F&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=PagerDuty+AIOps&amp;index=2&amp;md5=ac1e879b1707916f3e9987d17d4b3ac4\">PagerDuty AIOps<\/a> is part of the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pagerduty.com%2Fassets%2Foperations-cloud-solutions-brief.pdf&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=PagerDuty+Operations+Cloud&amp;index=3&amp;md5=8f26df2283d22b9a3f2d405c4af25706\">PagerDuty Operations Cloud<\/a>\u2120, an AI-powered platform to help enterprise companies cross the modern operations chasm.<\/p>\n<p>\nIn Forrester\u2019s evaluation, PagerDuty received the highest score possible in the following criteria:<\/p>\n<ul class=\"bwlistdisc\">\n<li><b>Current Offering:<\/b>\n<ul class=\"bwlistcircle\">\n<li>\nService Map Maintenance<\/p>\n<\/li>\n<li>\nAutomation and Remediation<\/p>\n<\/li>\n<li>\nPrediction and Probability<\/p>\n<\/li>\n<li>\nDashboard and reporting capabilities<\/p>\n<\/li>\n<li>\nIncident\/Service Disrupt Detection + Mitigation<\/p>\n<\/li>\n<li>\nIntelligent and Suggestive Alerting<\/p>\n<\/li>\n<li>\nEvent Noise Reduction<\/p>\n<\/li>\n<li>\n\u200bInfrastructure and Operations Management<\/p>\n<\/li>\n<li>\nData Optimization<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li><b>Strategy:<\/b>\n<ul class=\"bwlistcircle\">\n<li>\nRoadmap<\/p>\n<\/li>\n<li>\nAdoption<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\nAs the Forrester report states, \u201cPagerDuty goes beyond alerting to automate processes and workflows that accelerate resolutions\u2026 Normalizing event data and enriching it with remediation-specific data powers automation workflows throughout the PagerDuty platform. PagerDuty mobilizes teams during an incident by automatically adding chat-driven operations (ChatOps) channels, setting up conference bridges, and sending status updates.\u201d The report also states, \u201cReference customers praised PagerDuty\u2019s event noise reduction with one calling its Event Intelligence \u2018very powerful.\u2019 PagerDuty is a good fit for enterprises with diverse technologies that will remain in place or must integrate into a common platform that can drive automation and eliminate low-value work.\u201d<\/p>\n<p>\nPagerDuty AIOps expands on the company\u2019s long history of AI-powered innovation to help central IT and infrastructure customers identify incidents that matter, build situational awareness for more effective triage, and automate repetitive work. PagerDuty AIOps works out of the box, meaning no long implementations or heavy ongoing maintenance and a quicker time to value; in fact, customers are realizing best-in-class results (including a 400+% ROI). The PagerDuty AIOps solution, which leverages the company\u2019s foundational data model, includes global event orchestration to leverage end-to-end event-driven automation and trigger self-healing actions.<\/p>\n<p>\nThe PagerDuty Operations Cloud has rapidly expanded from incident response to also include AIOps, process automation, and customer service operations, where AI is leveraged across all of those products and services. PagerDuty is focused on continually delivering solutions that help teams scale their people with AI and automation to deliver a better customer experience.<\/p>\n<p>\nThe advent of AI and Generative AI represents a tremendous opportunity for customers to unlock the full potential of the PagerDuty Operations Cloud. With Generative AI, the pace of software development will accelerate, and more software means greater complexity which makes DevOps more important than ever. Customers are looking to <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pagerduty.com%2Fblog%2Fgenerative-ai-for-the-pagerduty-operations-cloud%2F&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=PagerDuty+to+unlock+new+use+cases&amp;index=4&amp;md5=4ff1768e5b5694f924ee3fc9e22f079a\">PagerDuty to unlock new use cases<\/a> for AI and Generative AI across the Operations Cloud which will increase efficiency, improve team productivity, and delight users.<\/p>\n<p>\n\u201cToday, nearly every conversation starts with AI. Customers are looking at how they can maximize the benefits of AIOps since they are under pressure to drive efficiency and reduce costs in a competitive environment,\u201d said Sean Scott, Chief Product Development Officer at PagerDuty. \u201cWe believe PagerDuty receiving the highest possible score in the roadmap criterion in Forrester&#8217;s Process-Centric AIOps Wave reinforces our focus on delivering the next generation of features for customers that will help them unlock more value across the PagerDuty Operations Cloud.\u201d<\/p>\n<p>\nVisit the <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pagerduty.com%2Fresources%2Freports%2Fforrester-process-centric-aiops-wave-2023-report%3Futm_medium%3Demail%26utm_source%3Dmarketo%26utm_campaign%3DGlobal-Rpt-Forrester2023AIOpsWaveReport%26utm_content%3D%2520&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=PagerDuty+website&amp;index=5&amp;md5=99e502901a389ec5a281c6748c79b07b\">PagerDuty website<\/a> to download a complimentary copy of The Forrester Wave\u2122: Process-Centric AI For IT Operations (AIOps), Q2 2023 report.<\/p>\n<p><b>About PagerDuty, Inc.<\/b><\/p>\n<p><a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pagerduty.com%2F&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=PagerDuty%2C+Inc.&amp;index=6&amp;md5=8d94a0857da53326c0fc76909a82b038\">PagerDuty, Inc.<\/a> (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. To learn more and try PagerDuty for free, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.pagerduty.com&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=www.pagerduty.com&amp;index=7&amp;md5=c7308b97d4902b718d954cd362722361\">www.pagerduty.com<\/a>. Follow our <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pagerduty.com%2Fblog%2F&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=blog&amp;index=8&amp;md5=3748175a361ad75a4d0519bb1d441268\">blog<\/a> and connect with us on <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2Fpagerduty&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=Twitter&amp;index=9&amp;md5=5f83a38eb6829c57c5e76e18a2378244\">Twitter<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F482819&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=10&amp;md5=ecf0b16127c44895e9e8ad307cbf6b6e\">LinkedIn<\/a>, <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIL6fDywCheNp3rnf_v4R-g&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=YouTube&amp;index=11&amp;md5=1def67465215a153c45cc42506c8843b\">YouTube<\/a> and <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.facebook.com%2FPagerDuty%2F&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=Facebook&amp;index=12&amp;md5=b258639ed61ee4c36f12d553b6d9028b\">Facebook<\/a>. We\u2019re also hiring, visit <a rel=\"nofollow\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fcareers.pagerduty.com%2Fhome&amp;esheet=53429752&amp;newsitemid=20230623834832&amp;lan=en-US&amp;anchor=https%3A%2F%2Fcareers.pagerduty.com%2Fhome&amp;index=13&amp;md5=8730375d00653894804d8a78a17f9c10\">https:\/\/careers.pagerduty.com\/home<\/a> to learn more.<\/p>\n<p><b>Forward-Looking Statements<\/b><\/p>\n<p>\nThis press release contains forward-looking statements, including statements regarding the expected availability of new functionality, including any anticipated benefits, results and future opportunities related thereto. These forward-looking statements are not guarantees of future performance and involve significant risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from results, performance or achievements expressed or implied by the forward-looking statements contained in this release. For a complete list and description of such risks and uncertainties, see the company\u2019s Annual Report on Form 10-K, filed with the U.S. Securities and Exchange Commission (\u201cSEC\u201d on March 16, 2023), in particular in the section entitled Risk Factors, and in PagerDuty\u2019s other filings with the SEC.<\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230623834832r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" style=\"width:0;height:0\" \/><span class=\"bwct31415\" \/><\/p>\n<p id=\"mmgallerylink\"><span id=\"mmgallerylink-phrase\">View source version on businesswire.com: <\/span><span id=\"mmgallerylink-link\"><a href=\"https:\/\/www.businesswire.com\/news\/home\/20230623834832\/en\/\" rel=\"nofollow\">https:\/\/www.businesswire.com\/news\/home\/20230623834832\/en\/<\/a><\/span><\/p>\n<p><b>Media Contact:<br \/>\n<\/b><br \/>Claude Shy<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:media@pagerduty.com\">media@pagerduty.com<\/a><\/p>\n<p><b>Investor Relations Contact:<br \/>\n<\/b><br \/>Tony Righetti<br \/>\n<br \/><a rel=\"nofollow\" href=\"mailto:investor@pagerduty.com\">investor@pagerduty.com<\/a><\/p>\n<p>\nSOURCE PagerDuty<\/p>\n<p><b>KEYWORDS:<\/b> California United States North America<\/p>\n<p><b>INDUSTRY KEYWORDS:<\/b> Data Management Security Technology Software Artificial Intelligence Internet<\/p>\n<p><b>MEDIA:<\/b><\/p>\n<table cellpadding=\"3\" cellspacing=\"3\">\n<tr>\n<td><font face=\"Arial\" size=\"2\"><b>Logo<\/b><\/font><\/td>\n<\/tr>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230623834832\/en\/774630\/3\/PagerDuty_logo.jpg\" alt=\"Logo\" \/><\/td>\n<\/tr>\n<tr>\n<td><font face=\"Arial\" size=\"2\"><\/font><\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>PagerDuty Named a Leader in Process-Centric AIOps PagerDuty receives highest possible score in adoption criterion and \u201cgoes beyond alerting to automate processes and workflows that accelerate resolutions\u201d according to report SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced Forrester Research, Inc. named PagerDuty a Leader in The Forrester Wave\u2122: Process-Centric AI For IT Operations (AIOps), Q2 2023 report. PagerDuty AIOps is a solution that ingests and normalizes events from any source, and extracts signal from the noise to provide powerful context and noise reduction at scale. PagerDuty AIOps is part of the PagerDuty Operations Cloud\u2120, an AI-powered platform to help enterprise companies cross the modern operations chasm. In Forrester\u2019s evaluation, PagerDuty received the &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/pagerduty-named-a-leader-in-process-centric-aiops\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;PagerDuty Named a Leader in Process-Centric AIOps&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-766053","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PagerDuty Named a Leader in Process-Centric AIOps - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/pagerduty-named-a-leader-in-process-centric-aiops\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PagerDuty Named a Leader in Process-Centric AIOps - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"PagerDuty Named a Leader in Process-Centric AIOps PagerDuty receives highest possible score in adoption criterion and \u201cgoes beyond alerting to automate processes and workflows that accelerate resolutions\u201d according to report SAN FRANCISCO&#8211;(BUSINESS WIRE)&#8211; PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced Forrester Research, Inc. named PagerDuty a Leader in The Forrester Wave\u2122: Process-Centric AI For IT Operations (AIOps), Q2 2023 report. PagerDuty AIOps is a solution that ingests and normalizes events from any source, and extracts signal from the noise to provide powerful context and noise reduction at scale. PagerDuty AIOps is part of the PagerDuty Operations Cloud\u2120, an AI-powered platform to help enterprise companies cross the modern operations chasm. In Forrester\u2019s evaluation, PagerDuty received the &hellip; Continue reading &quot;PagerDuty Named a Leader in Process-Centric AIOps&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/pagerduty-named-a-leader-in-process-centric-aiops\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-26T15:42:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cts.businesswire.com\/ct\/CT?id=bwnews&amp;sty=20230623834832r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pagerduty-named-a-leader-in-process-centric-aiops\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pagerduty-named-a-leader-in-process-centric-aiops\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"PagerDuty Named a Leader in Process-Centric AIOps\",\"datePublished\":\"2023-06-26T15:42:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pagerduty-named-a-leader-in-process-centric-aiops\\\/\"},\"wordCount\":887,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pagerduty-named-a-leader-in-process-centric-aiops\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cts.businesswire.com\\\/ct\\\/CT?id=bwnews&amp;sty=20230623834832r1&amp;sid=flmnd&amp;distro=nx&amp;lang=en\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pagerduty-named-a-leader-in-process-centric-aiops\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/pagerduty-named-a-leader-in-process-centric-aiops\\\/\",\"name\":\"PagerDuty Named a Leader in Process-Centric AIOps - 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(NYSE:PD), a global leader in digital operations management, today announced Forrester Research, Inc. named PagerDuty a Leader in The Forrester Wave\u2122: Process-Centric AI For IT Operations (AIOps), Q2 2023 report. PagerDuty AIOps is a solution that ingests and normalizes events from any source, and extracts signal from the noise to provide powerful context and noise reduction at scale. PagerDuty AIOps is part of the PagerDuty Operations Cloud\u2120, an AI-powered platform to help enterprise companies cross the modern operations chasm. 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