{"id":765463,"date":"2023-06-22T09:06:36","date_gmt":"2023-06-22T13:06:36","guid":{"rendered":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/"},"modified":"2023-06-22T09:06:36","modified_gmt":"2023-06-22T13:06:36","slug":"ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas","status":"publish","type":"post","link":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/","title":{"rendered":"ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas"},"content":{"rendered":"<h2>\nHonoring the Top CX Leaders and Innovators Who Are Transforming the Customer Experience<br \/>\n<\/h2>\n<div class=\"mw_release\">\n<p align=\"left\">LAS VEGAS, June  22, 2023  (GLOBE NEWSWIRE) &#8212; <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=U5dx79WPKIEN5nwuNkAidIB5EIJZw0kQvdxxMnckBY2A9N66cfs8psjrNOmRVljNlv6e54kzJo_qMuimm0n6UP-9g3845dKJ6C_3WnIiVIHr7nH18eVKFMTr2uou4sK0VErVVkUKrxIfima1EDdJVD1S-IIMb-TTuvp7ScGug_tsY_FQAnpsXAsVXo_kebto\" rel=\"nofollow noopener\" target=\"_blank\"><u>ibex<\/u><\/a> (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the winners of the<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=mGVmRYipKKG06alX5qtzfPIhc80bqZy0lHuDmrqRUQT7sXUGlJvcGLnYmWJ4tnUJ6nfffDK3y8YX0FEpYWXS_JmX84Iu7y9kAH003PnKXDc9-M2Sh6KPx4R1a_L-e1Rq1lUjPWjDakHj7mOctzVwAw==\" rel=\"nofollow noopener\" target=\"_blank\"><u> 2023 CX Leadership Awards<\/u><\/a>, which honor the top customer experience (CX) innovators, leaders, and contributors around the world. This year\u2019s winners, who were chosen from a list of CX pioneers and innovators, were recognized last night at ibex\u2019s 2023 CX Leadership Awards Dinner at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=LTh_QiZ7ns6_fdJafoNaZsuXM5dR-nKns1OxgEO_RY2KSXTSgO7K8OgtKXdxVISpFh9WdOYJiPAV4zg4vw21OUgqD2kuKNkaBmlWNJas1Fab3JIiWRBcOf_4tYw0RXfp\" rel=\"nofollow noopener\" target=\"_blank\"><u>Customer Contact Week (CCW)<\/u><\/a> in Las Vegas.<\/p>\n<p>\u201cThe 2023 CX Leadership Award winners are at the forefront of the CX industry and are raising the bar \u2013 through vision, technology, innovation, and optimization \u2013 to deliver the best customer experience possible,\u201d said Barry Canty, SVP, Marketing, ibex. \u201cAs a global leader in delivering CX solutions for some of the world\u2019s greatest brands, ibex congratulates these outstanding leaders for their commitment to delivering next-generation customer experience for their brands.\u201d<\/p>\n<p>The 2023 CX Leadership Award winners are:<\/p>\n<ul>\n<li>\n          <strong>Melissa Archambault, CVS Health<\/strong>: As Executive Director of Customer Experience Advocacy &amp; Strategy, Ms. Archambault\u2019s CX philosophy is that \u201cwow moments\u201d can fade, and the cornerstone of good CX isn\u2019t about being flashy &#8211; it\u2019s about a low-effort and consistent experience.<\/li>\n<li>\n          <strong>Brandon Blahnik, Atmosphere<\/strong>: Mr. Blahnik, Senior Director of Customer Success at Atmosphere, is a firm believer that great CX requires an obsessive focus on recognizing points of friction combined with a clear commitment to reducing that friction.<\/li>\n<li>\n          <strong>Moises Bolanos, TriumphPay: <\/strong>Mr. Bolanos, SVP of Client Experience at TriumphPay, is passionate about delivering maximum customer satisfaction and creating programs that help coach teams and connect their roles to purposeful work in delivering that remarkable customer experience.<\/li>\n<li>\n          <strong>Michael Cardillo, Indeed.com<\/strong>: Mr. Cardillo, Senior Director of Client Optimization at Indeed.com, sees a direct link between employee experience and CX, and invests in his team to deliver an exceptional client experience during each and every interaction.<\/li>\n<li>\n          <strong>Jessica Hocking, Robinhood<\/strong>: For Ms. Hocking, Head of Global Vendor Relationship Management at Robinhood, great CX begins with having a fundamental understanding of your customers\u2019 journey and more importantly, their pain points and relentlessly challenging the status quo to remove those barriers \u2013 it&#8217;s the only way to improve and be the best.<\/li>\n<li>\n          <strong>Marius Maree, UnitedHealthcare<\/strong>: As Vice President of Government Operations at United Health Care, Mr. Maree\u2019s approach to CX is simple \u2013 be genuine, truly care about and support members, and treat them as he would want to be treated. His secret sauce to great CX is compassion.<\/li>\n<li>\n          <strong>April Obersteller, woom<\/strong>: In her role as Director of Global Experience, Ms. Obersteller is focused on cultivating the brand-customer relationship by leveraging customer insights to build a model for continuous improvement \u2013 constantly acting on new insights, constantly learning, and constantly evolving.<\/li>\n<li>\n          <strong>Cary Rondon, Modivcare<\/strong>: Ms. Rondon, Senior Director at Modivcare, believes in approaching each customer interaction with empathy, which makes it a more personal and enjoyable experience.<\/li>\n<li>\n          <strong>April Stang, Interface Systems: <\/strong>Ms. Stang, Senior Vice President, Customer Support at Interface Systems, focuses on the three Cs to deliver great CX: Commitment, Control, Courage &#8211; Commitment to servicing clients and colleagues with transparency and integrity, having the emotional intelligence to Control even the most difficult situations, and the Courage to handle anything that comes your way.<\/li>\n<li>\n          <strong>Ben Sterling, Hopper<\/strong>: Mr. Sterling knows that people want quick, efficient, correct answers without having to try very hard \u2013 and it is his CX mission to deliver just that for Hopper customers.<\/li>\n<li>\n          <strong>Srdjan Uljarevic, Google Fiber<\/strong>: As Director of Sales and Customer Support for Google Fiber, Mr. Uljarevic\u2019s strategy is to fully understand and stay ahead of customer needs and challenges, which reduces the volume of contacts and helps resolve questions quickly and effectively from the first touch.<\/li>\n<li>\n          <strong>Shanna Wright, Red Roof<\/strong>: As VP of Distribution Services, Ms. Wright focuses on creating emotional connections at every step in the customer journey, which leaves a lasting impression on customers \u2013 and builds loyalty.<\/li>\n<\/ul>\n<p>The ibex CX Leadership Awards recognize the individuals and companies that leverage their industry leadership, technology innovation, and ability to address dynamic market challenges to drive superior customer engagement, deliver exceptional customer experiences, and simplify the customer journey.<\/p>\n<p>\n        <strong>About ibex<\/strong>\u00a0\u00a0\u00a0\u00a0 <br \/>ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world\u2019s leading companies across retail, e-commerce, healthtech, fintech, utilities and logistics. <br \/>\u202f <br \/>ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at<a href=\"https:\/\/www.globenewswire.com\/Tracker?data=SMlSgOGGKSRFoY18nEU0xhLU-yUnzYTvWP3RDA8wBnbyUZHCCO-0FkkuCZzRUq887a6WKkgx3L4zLL3KpeTafA==\" rel=\"nofollow noopener\" target=\"_blank\"><u>ibex.co<\/u><\/a> and connect with us on <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=TrxUSf-lmF4JWcilpXJwcK0WXnezwU5jkYtqgeY8d2pIKJN24pIepYr7niQJUxLoHcecBjidTft2SiJ2NFmiwoB4hB1JziXYepaKYdRNvKrnIrnuOeiu5ugN3JwwHXv6tBlMXVf74YsrhtDi9915lIXCj9wGGHVJaBquth1Q5--NFmQfUa-_XdhDuB8x94DI1wQ44duIOPoA3HaDOzUJSkqBhTtTFiPn0Z92x22NqAekDepu_FQzOEJmN0G0djgKeSPtxn6QfnICpOUYl_u652XfKgGYLLrPl4FJmGAU5OuGrgKTgLFh5Vs0LWcR8qY7pMbktTgQsIKU8FTys-nZ03XsTwwtGYCsnZVgGuhX6LmA1XBGk5y8GWqgt6huD_zBsw1l7p2cshrDUKfJbDQr0XeEksCefYVTAADjVtFiyh3V9DDXgYUH4wOTJb4ntRNi\" rel=\"nofollow noopener\" target=\"_blank\"><u>LinkedIn<\/u><\/a>.<\/p>\n<p>\n        <strong>ibex Media Contact<\/strong><br \/>\n        <br \/>Dan Burris<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=aH1EixyfE3JWj70Feey7F8GUrS6xtscBTZl5i80nuSsQz8yN89ZQkxP9sixEl4VfudqIwzOvM9gR17pcG-ZoMkeC-j8LQyfCCzodNpR0D1Q=\" rel=\"nofollow noopener\" target=\"_blank\">daniel.burris@ibex.co<\/a><\/p>\n<p>\n        <strong>ibex Investor Contact<\/strong><br \/>\n        <br \/>Michael Darwal<br \/><a href=\"https:\/\/www.globenewswire.com\/Tracker?data=8l3NDyP2LgG2ZMhBd8Dm7BDE_naqqVZzMPAcZ0IuUcpSZwmrBHgHn472QTb_dUQnMuJs8gVLFlxgUwja1JHSWn71ZRMGivhi_MfkHFx-Y6Q=\" rel=\"nofollow noopener\" target=\"_blank\">Michael.Darwal@ibex.co<\/a><\/p>\n<p>A photo accompanying this announcement is available at <a href=\"https:\/\/www.globenewswire.com\/Tracker?data=SpAAMoWKo2Mjj9W1KEgypO26bIAShVDYqrJCBtvmBDUzftVIk4EOcUGYrhcTRU1dFiZ18rxiA2YaVQZAhXghuTmGKa7X7-LoMKiqH9S8t-fwBAiBwvjvV95kT5ISum1OpBT8vmJsZRpGhmLbzojyvQKEkG4MrVpE2fh4NI9TwMkeiM4eHZ45UzMHyUKFiSJjD8GvgU4gj2UERkNytA67kmn2wbd-EubfKlv1aNb5IWoGwsmZOuaoKBmGIos0Yc5JI2SlzT1zUYG4zTTm9R_XRw==\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/www.globenewswire.com\/NewsRoom\/AttachmentNg\/fc344373-422f-4baf-ae5f-2653c2c576d8<\/a><\/p>\n<p>      <img decoding=\"async\" class=\"__GNW8366DE3E__IMG\" src=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODg2MjUxNSM1NjU5MjQxIzIwOTUwNDY=\" \/><br \/>\n      <br \/>\n      <img decoding=\"async\" src=\"https:\/\/ml.globenewswire.com\/media\/N2VkN2I1OGYtM2E5Ny00ZjA0LWE1MzUtYjY3ODJmYzg1YmI0LTExMDY2MTc=\/tiny\/Ibex-Limited.png\" \/>\n    <\/div>\n<div class=\"mw_contactinfo\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Honoring the Top CX Leaders and Innovators Who Are Transforming the Customer Experience LAS VEGAS, June 22, 2023 (GLOBE NEWSWIRE) &#8212; ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the winners of the 2023 CX Leadership Awards, which honor the top customer experience (CX) innovators, leaders, and contributors around the world. This year\u2019s winners, who were chosen from a list of CX pioneers and innovators, were recognized last night at ibex\u2019s 2023 CX Leadership Awards Dinner at Customer Contact Week (CCW) in Las Vegas. \u201cThe 2023 CX Leadership Award winners are at the forefront of the CX industry and are raising the bar \u2013 through vision, technology, innovation, and &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-765463","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas - Market Newsdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas - Market Newsdesk\" \/>\n<meta property=\"og:description\" content=\"Honoring the Top CX Leaders and Innovators Who Are Transforming the Customer Experience LAS VEGAS, June 22, 2023 (GLOBE NEWSWIRE) &#8212; ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the winners of the 2023 CX Leadership Awards, which honor the top customer experience (CX) innovators, leaders, and contributors around the world. This year\u2019s winners, who were chosen from a list of CX pioneers and innovators, were recognized last night at ibex\u2019s 2023 CX Leadership Awards Dinner at Customer Contact Week (CCW) in Las Vegas. \u201cThe 2023 CX Leadership Award winners are at the forefront of the CX industry and are raising the bar \u2013 through vision, technology, innovation, and &hellip; Continue reading &quot;ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/\" \/>\n<meta property=\"og:site_name\" content=\"Market Newsdesk\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-22T13:06:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODg2MjUxNSM1NjU5MjQxIzIwOTUwNDY=\" \/>\n<meta name=\"author\" content=\"Newsdesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Newsdesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\\\/\"},\"author\":{\"name\":\"Newsdesk\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/#\\\/schema\\\/person\\\/482f27a394d4fda80ecb5499e519d979\"},\"headline\":\"ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas\",\"datePublished\":\"2023-06-22T13:06:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\\\/\"},\"wordCount\":875,\"image\":{\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.globenewswire.com\\\/newsroom\\\/ti?nf=ODg2MjUxNSM1NjU5MjQxIzIwOTUwNDY=\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\\\/\",\"url\":\"https:\\\/\\\/www.marketnewsdesk.com\\\/index.php\\\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\\\/\",\"name\":\"ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas - 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Market Newsdesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/","og_locale":"en_US","og_type":"article","og_title":"ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas - Market Newsdesk","og_description":"Honoring the Top CX Leaders and Innovators Who Are Transforming the Customer Experience LAS VEGAS, June 22, 2023 (GLOBE NEWSWIRE) &#8212; ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the winners of the 2023 CX Leadership Awards, which honor the top customer experience (CX) innovators, leaders, and contributors around the world. This year\u2019s winners, who were chosen from a list of CX pioneers and innovators, were recognized last night at ibex\u2019s 2023 CX Leadership Awards Dinner at Customer Contact Week (CCW) in Las Vegas. \u201cThe 2023 CX Leadership Award winners are at the forefront of the CX industry and are raising the bar \u2013 through vision, technology, innovation, and &hellip; Continue reading \"ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas\"","og_url":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/","og_site_name":"Market Newsdesk","article_published_time":"2023-06-22T13:06:36+00:00","og_image":[{"url":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODg2MjUxNSM1NjU5MjQxIzIwOTUwNDY=","type":"","width":"","height":""}],"author":"Newsdesk","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Newsdesk","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/#article","isPartOf":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/"},"author":{"name":"Newsdesk","@id":"https:\/\/www.marketnewsdesk.com\/#\/schema\/person\/482f27a394d4fda80ecb5499e519d979"},"headline":"ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas","datePublished":"2023-06-22T13:06:36+00:00","mainEntityOfPage":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/"},"wordCount":875,"image":{"@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/#primaryimage"},"thumbnailUrl":"https:\/\/www.globenewswire.com\/newsroom\/ti?nf=ODg2MjUxNSM1NjU5MjQxIzIwOTUwNDY=","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/","url":"https:\/\/www.marketnewsdesk.com\/index.php\/ibex-crowns-2023-cx-leadership-award-winners-at-ccw-vegas\/","name":"ibex Crowns 2023 CX Leadership Award Winners at CCW Vegas - 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